Very poor
Very poor. I have been trying for weeks to resolve access issues with MyWay app. Several calls after, problems persist. None of my calls resulted in any significant solution. This affects that Horizon claims to provide as a company. The app is essential for accessing highly relevant info, and I am concerned that the tech support does not seem capable of resolving basic issues. Will see… still pending on a call from tech dept to help. Deeply disappointed
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TTCDNG
Miserable experience every single time
Miserable experience every single time. Glitchy and poor service
MDmelissa DeMatteo
Horizon My Way app
Easy to submit documentation for reimbursement.
NNoname😷
App functions, but has limited options
So the app does open now after some bug fixes. But one of my biggest gripes is when mobile apps have way less functionality than the desktop version of a company’s website. I had to use my desktop to add a dependent to my card because it’s just not possible on the app. At a bare minimum, there should be a banner on the app announcing “for full range of features, visit our website”. Or just add all the features that the website already has…
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EEvangea
Response from developer
We apologize for any issues you're experiencing, our technical teams are working to resolve them. Please try again Evangea and call our support team at 888-777-5075, option 2, if you're still having issues. They're available Monday-Friday from 7am-6pm ET. You can also access your MyWay account by signing in at horizonblue.com and selecting the MyWay option.
Bad to login
Cant log in
It scary it tells me is not safe
It scary it tells me is not safe
CFClaudia Fab
Response from developer
We're sorry you're running into issues. Our eServices Desk team is ready to assist you. Please call 888-777-5075 and choose option 2. Support is available weekdays from 7:00 AM to 6:00 PM ET.
