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Horizon MyWay User Reviews

Horizon MyWay
Horizon MyWay
Horizon Healthcare Services Inc
💰 Finance

Customer Experience

Positive experience0.0% of reviews
Neutral0.0% of reviews
Negative experience100.0% of reviews

~ Based on 20 written reviews from the US App Store.

Is Horizon MyWay Safe?

Not enough ratings yet to assess Horizon MyWay.

Is Horizon MyWay Legit?

Horizon MyWay appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Horizon MyWay is 65/100.

Based on 65 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Doesn’t work

Wont accept password. Then wont send email to change the password.
shohan_shuvroshohan_shuvro

Can’t login

Just loops me to a login website that gets an error loading. Have only been able to login once. Fsa management actually looks worse than before. They pull in claims from the health plan but then auto deny all those claims.
Worse than priorWorse than prior

Not even beta quality

This app is useless. The SSO looks misconfigured to start with. Since you can’t log in, there’s no way to see what the app actually does or doesn’t do.

It should not have been released until Horizon employees were forced to run it for themselves & report bugs to the developers during an internal alpha test. Horizon should be ashamed of the way this whole mid-year transition was handled.
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Stuart F.Stuart F.

Read Only

It’s almost like I have 0 permission to do anything in the app at all. View outstanding claims? Nope error. Change my email? Or add an email? Nope. Add a bank account - most certainly not.

Serious question: How did you ship an app with 0 working features?
Jenndog0422Jenndog0422

Worst app ever

Left a bad review as this app doesn’t work. They reached out to me to tell me that they fixed it and would I reconsider my poor review. I still cannot login to see my balance. The app doesn’t work and now I’m afraid these crooks are taking my money. Literally TERRIBLE app, I 100% regret signing up for the HSA.
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lexfernlexfern

Response from developer

We apologize lexfern for the experience you've had. Please try accessing your account again. If you are still unable to do so, you also can access your MyWay account by signing into your account at horizonblue.com and then select the Horizon MyWay option. If you are still unable to sign into the MyWay app, please try our support team again at 888-777-5075 option 2. They are available weekdays from 7am-6pm ET.

After 11 days I fixed my app

Since the app was launched on July 1, 2026 I immediately downloaded it. Like others noted, it just loops and doesn’t allow anyone to log on. I tried a few times and then called Horizon to report the issue, even sent screen shots. They walked me through some “solutions” but none worked. I even got a call saying it was fixed, but nope! Finally last night I tinkered with my app and account and I fixed it. I finally logged into my Horizon Myway account using this app. Horizon, feel free to contact me and discover how to fix the issue.
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bellelove03bellelove03

Response from developer

We apologize for any inconvenience this has caused you. We're glad to see that you are able to sign in and access your account.

Totally useless

Unable to login. Worst experience I ever had with an app. Hope NJ saved millions by switching all its workers to a totally useless platform. Unbelievable!
Mrs WTFMrs WTF

Response from developer

We're sorry Mrs WTF for any difficulties you're having in trying to access your account via the MyWay app. Please know that as an interim option, access to your MyWay account is available by signing in at horizonblue.com and selecting the MyWay option. Our technical teams have been hard at work in resolving this. Please try again, if the issue persists, please contact support at 888-777-5075, option 2. They're available weekdays from 7am-6pm ET.

Useless

Like everyone else has said, endless cycle of trying to login and connect to the horizon blue app. Emailed customer service and never heard back. So glad my insurance switched to this useless cr(app). If I could give zero stars I would.
Catnj75Catnj75

Response from developer

Thanks Catnj75 for sharing your feedback. Please see about signing into MyWay app once more. Our technical teams have been working on a resolution to the issue you mentioned. Please call support if you are still unable to access your account. They can be reached at 888-777-5075, option 2, They're available 7am-6pm ET, Monday-Friday. You can also access your MyWay account by signing in at horizonblue.com and selecting the MyWay option. We're sorry for any difficulties this has caused you.

Cannot log in

Cannot log in. Endless loop of errors
RushG26RushG26

Response from developer

Thanks RushG26 for sharing your feedback. Please know that our technical teams are working hard to resolve this. Please try again. If you're still not able to sign into your account, please reach out to our support team at 888-777-5075, option 2, weekdays from 7am-6pm. Your MyWay account can also be accessed by signing in at horizonblue.com and selecting the MyWay option. We hope this hasn't been too much of an inconvenience.

App indeed does not function

App doesn’t work in the slightest, even though the main “horizon blue” app suggested downloading this to manage my FSA funds.
EvangeaEvangea

Response from developer

We apologize for any issues you're experiencing, our technical teams are working to resolve them. Please try again Evangea and call our support team at 888-777-5075, option 2, if you're still having issues. They're available Monday-Friday from 7am-6pm ET. You can also access your MyWay account by signing in at horizonblue.com and selecting the MyWay option.

App is unusable

It is impossible to log into this app
Fr2152Fr2152

Response from developer

We are aware of this log issue and apologize for any difficulties. Please know that our technical teams are working diligently to resolve this. Please try again and if you're still unable to access your account, please contact support at 888-777-5075, option 2, They're available weekdays from 7am-6pm ET. You can also access your account by signing in at horizonblue.com and selecting the MyWay option.

Awful

As others have said, the app won’t let me even log in. It’s an endless cycle of entering your password, authenticating, then being told you’re already logging in somewhere else. Why did they create this app when we could already manage FSA accounts in the other Horizon app?
kablam12345kablam12345

Response from developer

kablam12345, please try accessing the MyWay app again. Our technical teams have been working hard to resolve the issue you mentioned. If you are still unable to sign in, please call support at 888-777-5075, option 2, They're available weekdays from 7am-6pm ET. You can also access your MyWay account by signing in at horizonblue.com and selecting the MyWay option. We're sorry for any difficulties this has caused you.

Awful

Has never worked. Unable to sign in and no way to get support.
Lisa D 203Lisa D 203

Response from developer

Our technical teams are working hard to resolve this. Please try again and contact our support team at 888-777-5075, option 2, if you're still unable to get in. They're available Monday-Friday from 7am-6pm ET. You can also access your MyWay account by signing in at horizonblue.com and selecting the MyWay option. We apologize for any issues you're experiencing.

Login error/loop

I can't log in because it keeps asking for permission to allow login partner I click confirm it says ok, and then loops continuously. Never logs in, just loops. Quitting app and starting over just loops again
GformicaGformica

Response from developer

We are aware of this issue and apologize for any issues you're experiencing, our technical teams are working diligently to resolve them. Please try again and if you're still having issues please call support at 888-777-5075, option 2, They're available Monday-Friday from 7am-6pm ET. You can access your account by signing in at horizonblue.com and selecting the MyWay option.

Trash

Log ins don’t work. Customer service has no idea. What a waste.
bellablue130bellablue130

Response from developer

We're sorry bellablue130 for any difficulties you're having. Our technical teams are working quickly to resolve them. Please try again, if the issue persists, please call for assistance at 888-777-5075, option 2. They're available Monday-Friday from 7am-6pm ET. You can also access your MyWay account by signing in at horizonblue.com and selecting the MyWay option.

Frustrated

Cannot login. App keeps circling on a loop. No support.
BbgfgdBbgfgd

Response from developer

We apologize for any issues you're experiencing, our technical teams are working to resolve them. Please try again and call support at 888-777-5075, option 2, if you're still having issues. They're available Monday-Friday from 7am-6pm ET. You can access your account by signing in at horizonblue.com and selecting the MyWay option.

App too buggy, can’t even login

Sends me in a loop after logging into process it - won’t actually let me login.
jaeyong0109jaeyong0109

Response from developer

Our technical teams are working to resolve them. Please try again and call support at 888-777-5075, option 2, if you're still having issues. They're available Monday-Friday from 7am-6pm ET. As an alternate option, you can access your account by signing in at horizonblue.com and selecting the MyWay option .We apologize jaeyong0109 for any issues you're experiencing.

Useless, just spins at login

Horizon BCBS now requires this app to manage your FSA. But it can’t complete a login, it just cycles through the same few screens over and over. So now I don’t have access to details of my FSA account.
D08619D08619

Response from developer

We're sorry for any difficulties you're experiencing, our technical teams are working hard to resolve them. Please try again, if you're still having issues please call support at 888-777-5075, option 2. They're available weekdays from 7am-6pm ET. You can also access your MyWay account by signing in at horizonblue.com and selecting the MyWay option.

Myway? More like no way

No way to get this to work. This app is horrible. My org changed to this app and it doesn’t open on my phone or ipad. It has you running an unending loop of madness; indicating I am already signed in somewhere else when I am not. I’ve had to wait a month for reimbursement bc they changed to a different manager for the program and it is unusable.
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TR1106TR1106

Response from developer

Please try again as our technical teams are working hard to resolve them. If you continue to have difficulties, please call support at 888-777-5075, option 2, They're available weekdays from 7am-6pm ET. You can also access your MyWay account by signing in at horizonblue.com and selecting the MyWay option. We're sorry for any difficulties this has caused you.

Can’t even sign in

All the app does is spin its wheels when I try to sign on. I can’t get anything reimbursed because I can’t manage my account.
Sbarry33Sbarry33

Response from developer

We're sorry Sbarry33 for any difficulties you're having. Our technical teams are working quickly to resolve them. Please try again, if the issue persists, please contact support at 888-777-5075, option 2. They're available weekdays from 7am-6pm ET. You can access your MyWay account by signing in at horizonblue.com and selecting the MyWay option.