Comparison

BCBSTN vs Teladoc Health

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

BCBSTN

Access your health plan information, find care providers, and manage your benefits with this app. It offers quick login, live chat support, and digital ID cards for convenient healthcare management.

Highlights
  • Faster login with Touch/Face ID
  • Live online chat support
  • All plan coverage and costs in one place
  • Digital Member ID card
  • Find care providers and costs
  • Easy telehealth access
Currently charting
Read full description

The BlueCross BlueShield of Tennessee app makes it easier than ever to get the plan information you need, when you need it. With our fresh, user-friendly design you now get: + Faster Login: Touch and Face ID login means no password memorizing + Live Online Chat: Get help from a live agent on your care team + All Your Details in One Place: All your plan coverage and costs are front and center + Digital ID Card: See and share your Member ID card with a single tap + Find Care and Costs: Find providers near you and how much you might pay for their care + Easy Telehealth Access: Easy-to-find link to make virtual doctor appointments Download the BCBSTN app today to get the details you need to feel confident about your plan and your health care.

About

Teladoc Health

Access comprehensive healthcare services virtually, including 24/7 urgent care, primary care, mental health support, and condition management programs. Connect with doctors, therapists, and dietitians for personalized care plans and health insights.

Highlights
  • 24/7 on-demand urgent care
  • Virtual primary care physicians
  • Mental health therapy and psychiatry
  • Condition management programs
  • Nutrition counseling
  • Dermatology services
  • Integration with Apple Health
Features
Currently charting
Read full description

Teladoc Health is the leader in virtual care. Our doctors diagnose, treat and prescribe when needed. You can also use our app to help manage weight, diabetes, blood pressure and your overall health. Our services include: 24/7 CARE -On-demand visits with board-certified doctors and nurse practitioners -Help with time-sensitive concerns like cold and flu -Prescriptions and limited refills PRIMARY CARE -Care provider who gets to know you over time -Annual checkups and ongoing care -Prescriptions, lab tests and referrals CONDITION MANAGEMENT -Help managing weight, blood sugar and blood pressure -Connected scale, blood glucose meter or blood pressure monitor -Tips and tools to help manage your health, including AI-powered food tracking -Unlimited 1:1 health coaching -GLP-1 support for those who qualify MENTAL HEALTH -Therapists, psychiatrists and coaches -Personalized digital program -Help with stress, anxiety, depression, relationships and more DERMATOLOGY -Photo review of skin concerns -Treatment plan delivered by message within 24 hours -Prescriptions and limited refills NUTRITION -Registered dietitians -Help with your conditions and goals -Personalized meal plans, grocery guides and more SEXUAL HEALTH -Confidential lab testing for STDs through STDcheck.com -Results in under three days SECOND OPINIONS -Expert opinions on diagnoses and care -Help choosing a treatment -Many available specialties *** Care at Teladoc Health is: COVERED BY MOST MAJOR HEALTH INSURERS More than 1 in 4 Americans have Teladoc Health coverage through their employer or health insurance. When you create an account, we’ll help you check if you’re covered. But coverage isn’t required. Many services are available without it. PERSONALIZED Our care providers get to know you and tend to every part of your well-being. We also offer digital tools and programs designed around your needs. You can even connect Apple Health to sync your data and get health insights. CONVENIENT We can address most common health needs anytime, anywhere. With some programs, you’ll get a blood pressure monitor, scale or blood glucose meter sent to your home. We also offer in-home lab services and prescription delivery in some locations. If you need in-person care, we can refer you to in-network providers. HIGH-QUALITY Teladoc Health has been caring for people virtually for more than 20 years. More than 50 million visits later, we’re the leader in virtual care. Newsweek has recognized us as one of the most trustworthy companies in America. USA Today has called us one of America’s most trusted brands. PRIVATE AND SECURE Teladoc Health takes your privacy seriously. Your health information is protected by federal and state laws, including HIPAA. View our privacy policies for more information on how Teladoc Health uses your personal information: https://www.teladochealth.com/legal/privacy-policy.

Screenshots

BCBSTN4 screens
Teladoc Health4 screens

Verdict

The call

The clearest difference is rating: Teladoc Health at 4.8 against BCBSTN's 2.4. Teladoc Health also leads on review sentiment (43% vs 15%) and ratings volume (732K vs 360). BCBSTN's advantage is monetization model (free vs free with in-app purchases) and iOS requirement (13.4 vs 15.0). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Teladoc Health holds the better App Store score, 4.8 against 2.4. That said, the two scores are not equally well evidenced: Teladoc Health has 732K ratings behind it against 360, so its average is the more settled of the two. Written reviews point the same way: 15% of BCBSTN's written reviews are positive against 43% of Teladoc Health's.

UpkeepUpdate frequency

BCBSTN ships an update every 2 months, Teladoc Health every 3 weeks. The most recent releases landed on September 22, 2026 and September 24, 2026 respectively.

Scorecard7 real differences · 4 level
BCBSTN versus Teladoc Health: the parameters behind the verdict, then further details
ParameterBCBSTNTeladoc Health
PriceFreeFree
Rating2.4 (360 ratings)4.8 (732K ratings) — better
Positive reviews14.5% of reviews43.3% of reviews — better
Number of ratings360732K — better
Update frequencyEvery 2 monthsEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree — betterFree with in-app purchases
Best chart rank#183#24 — better
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS13.4 — better15.0
Further details — not scored
Size62 MB382 MB
Age rating4+12+
DeveloperBlueCross BlueShield of TennesseeTeladoc

Customer experience

BCBSTN

All ratings300 ratings
Positive34.0%
Neutral3.7%
Negative62.3%
Written reviews172 reviews
Positive14.5%
Neutral4.7%
Negative80.8%

Teladoc Health

All ratings732,480 ratings
Positive95.2%
Neutral1.5%
Negative3.2%
Written reviews1,382 reviews
Positive43.3%
Neutral4.5%
Negative52.2%

User reviews

BCBSTN

From 360 App Store ratings

What we love

  • 💻 Easy to use
  • 📱 Convenient mobile access
  • 🔍 Helpful provider search
  • 🏆 Great app overall

Room to improve

  • 🐛 Frequent crashes and bugs
  • ⚠️ Unreliable and unstable
  • ⏳ Constant maintenance issues
  • 🔒 Login and authentication problems

Teladoc Health

From 732K App Store ratings

What we love

  • 🚀 Fast and efficient service
  • 💰 Affordable and covered by insurance
  • 👍 Convenient and easy to use
  • 🤖 Helpful and professional doctors
  • 🏥 Useful for common medical issues

Room to improve

  • 🐛 Glitchy and buggy app
  • 📞 Long wait times and poor customer service
  • 🚫 Inability to prescribe certain medications
  • 🔍 Difficulty finding and scheduling with providers
  • 💳 Unexpected charges and billing issues

Bugs and requests

BCBSTN

Reported bugs

4 issues
  • Cannot enter login information
  • App entirely non-functional
  • Verification code entry not working
  • Keyboard issues on login screen

Requested features

4 requests
  • Add Face ID or fingerprint login
  • Improve provider search and filtering
  • Allow adding medical history
  • Fix digital ID card integration

Teladoc Health

Reported bugs

4 issues
  • Frequent app crashes and freezes
  • Issues with logging in and accessing accounts
  • Unreliable video/audio quality during calls
  • Inconsistent and confusing appointment scheduling

Requested features

4 requests
  • Improved syncing with Apple Health
  • Better communication and follow-up from providers
  • Ability to choose and rate specific providers
  • More transparency around services and limitations

In-app purchases

None

BCBSTN

No in-app purchases

None

Teladoc Health

No in-app purchases

Questions

Is BCBSTN free?
BCBSTN is free to download, with no in-app purchases.
Is Teladoc Health free?
Teladoc Health is free to download, with no in-app purchases.
Which has better reviews, BCBSTN or Teladoc Health?
Teladoc Health is rated higher. BCBSTN averages 2.4 out of 5 from 360 ratings, while Teladoc Health averages 4.8 from 732K ratings.
Do BCBSTN or Teladoc Health have ads?
Neither BCBSTN nor Teladoc Health shows ads.
Which is updated more often, BCBSTN or Teladoc Health?
BCBSTN ships an update every 2 months, and Teladoc Health every 3 weeks. Most recently, BCBSTN was updated on September 22, 2026 and Teladoc Health on September 24, 2026.
Which is more popular, BCBSTN or Teladoc Health?
BCBSTN currently peaks at #183 in the App Store charts, and Teladoc Health at #24. Chart position reflects recent download velocity rather than total install base.

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