Terrible
A Dentist talk at me like I wasn’t important or like I deserved to be under. Zocdoc banned my account for getting abused. Don’t leave a bad review or they will cancel your account.Dentist Kilyan Patel was not the DDS who saw me. Bait and switch. He is not a 5. I gave home a 1 just FYI
Hard to use, constant verification
I was exited about this app but it’s really hard to use, it has constant I am not a robot verification and everytime I get past that, a something went wrong notification pops up. I’m frustrated!
Outstanding Patient Support!
Hi! I want to let you know what an amazing, professional asset you and I am excited to share how Ms. Shweta Bandey was able to figure out why my account was locked and booked an appointment for me in mere moments (this Doc had one upcoming appointment left- yikes! Thank you so much Shweta for your help today! Lisa)
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This app is a scam
What is the point of this app if it never works. I take time to go through the filters to make sure I book an appointment with an in network provider who meets my needs. However, the search results show me self-pay and out of network providers that I would never ever ever book with. I go through all that to find the provider, book with them, and then the office calls and says the provider is not available on this day while ZocDoc shows that they have an all day availability on this day. Fine. I go through the all the hoops again and book another provider. The office calls and says they can’t see my insurance. Why? ZocDoc surely has it on file.
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The new beta AI search is TERRIBLE
Why tf would the UX team replace their search flow with conversational AI??? The whole point of the search is that the filters are already enabled, allowing for an instant and easy viewing of options. This stupid conversational bot makes me repeat the same answers 5 times just to get to the page that originally took me 2 seconds. Incredibly frustrating and unnecessary. Makes me want to just Google search providers. You don’t need a chatbot for everything just because it’s trendy!!!
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