Zocdoc User Reviews
Customer Experience
~ Based on 751 written reviews from the US App Store.
What users say
Summarized from real user reviews of Zocdoc. Based on 174K reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Medical app.
Positive things
- 👍Easy to use app
- 🚀Convenient for booking appointments
- 🔍Helpful for finding in-network doctors
- 📅Ability to add appointments to calendar
- 💬Useful patient reviews
Negative things
- 🐛Inaccurate doctor information
- 🔍Difficulty finding in-network providers
- 🕰️Appointments getting cancelled or changed
- 🤔Misleading information about providers
- 🔒Concerns about privacy and security
Is Zocdoc Safe?
Zocdoc - Find and book doctors appears safe based on user ratings. AppsHunter Safety Score for Zocdoc is 98/100.
This assessment is based on 173,771 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 173,771 App Store ratings for Zocdoc.
Is Zocdoc Legit?
Zocdoc - Find and book doctors appears to be a legitimate app. AppsHunter Legitimacy Score for Zocdoc is 93/100.
Based on 93 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
I recently changed my insurance and none of my doctors were in network. I didn't know what to do… Until I found ZocDoc! They make it so easy to find doctors that are in-network. I don't know what I would've done without this app. And everything, all of your upcoming and last appointments, even a checklist of appointments you need to make for yourself! It's AMAZING!!!
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I have recently moved from city to city and it has been great finding doctors who can see at a short notice. Zocfoc not only has the list of doctors nearby who are in network but also provides their availability. Otherwise we will end up calling 10s of doctors offices and they will give appointments 2-3 months out. Thank you Zocdoc!
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I’ve tried to set up several appointments that have been canceled repeatedly by providers. I don’t want to pay a co- pay because the appointment may not happen! Frustrated
I hope you’re betting on yourself for the long game with this one, Zocdoc. You’re tragically a stone’s throw from convenience and yet still a chasm away from reliability and common sense. This is not the first time this app has me thinking how bad this app is, and at least this time I hadn’t taken a day off from work for a zocdoc appt.
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Thank you, ZocDoc, for having such competent psychiatrists like Dr. Repass. I have been working with him for months and I am very happy with the results. Happy to continue on this journey with him.
It runs slowly and wouldn’t let me fill out the paperwork needed prior to my appointment. That was frustrating! It also doesn’t verify my insurance information prior to the appointment.
I had such a wonderful experience with Sherrie Shens Nutrition Team! They were incredibly supportive, knowledgeable, & really took the time to understand my needs. What I appreciated most was the practical, realistic solutions they provided, nothing felt overwhelming or impossible to implement. I left feeling supported, motivated, and confident about making healthier choices. Highly recommend!
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You have to wait for a skip button to appear if you are trying to search for a provider and you can’t just toggle it off. Really dumb in my personal opinion and I’m sick of ai being shoved down my throat.
Overall I’m impressed with how easy and helpful this site is! The search options are clear and easy to understand. It located the Dr I wanted to see and took my insurance. I made my appointment in less than 10 mins. I find it so much easier than searching through my health insurance website.
Top Notch
Searched the entire state of California, and they could only find one doctor in network. Ridiculously bad, and massively inaccurate
Least stressful Drs appointment that had to be changed because of health. Thank you
no complaints really, it was easy to get set up for the first appointment and i’ve used it a few times since. usually i luck out with same day. i would definitely recommend if you don’t want to be on the phone scheduling like me.
My appointment was excellent, the information I received was well needed and gave me options for my footwear
All in one
A lot of doctors might not take your insurance. Which will result in you canceling a lot, and getting locked out of your account. You have to send an email to get your account unlocked despite doctors lying about taking your health insurance. You have to carefully avoid “sponsored” because those providers show up first on the list. You’re better off going through your insurance for doctors already in network.
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Booked an appointment with 3 different doctors and all three times they never showed up
I don’t understand it. I made a confirmed dental appointment thru this service for this morning and as I was going out the door the dentist office called and said there was no way they could take me at the appointment time as this service DID NOT communicate with dentist office. What is going on? I would have been so upset if I had driven all the way over there and my appointment was no good.
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This is the best app to book appointments quickly.
Still effective, I was able to book an appointment, but the AI chat bot element made it take WAY longer, made it WAY more confusing, and put barriers between me and my healthcare that I used to avoid by using Zocdoc. Very disappointing.
