Bad doctor: no mechanism to review
Yesterday I had a terrible session with a doctor named Cassandra Wooten. First off, she was 10 minutes late. That’s ok, but when she finally logged on, I said: “Hello!” And I guess she didn’t hear me because she took a beat, gave me a condescending look and said: “I never start my sessions until my patient greets me with a ‘hello!’” In this weird singsong voice. I nodded, thinking she was thanking me for my greeting but she stayed there staring at me, head cocked. I said: “I said ‘hello.’…uh, ‘Hello.’” She nodded, and said: “There we go.” Uh, OK…. Then she proceeded to do NOTHING. She asked me what the problem was so she obviously hadn’t looked at anything I had written. I explained that I had something wrong with my finger, a bad infection. She said: “I don’t know how you expect me to help when you didn’t upload a picture.” And I explained that I didn’t see an option to do that. “There was,” she said, “You just didn’t do it.” After the session, I saw that I had received a “check in” email that I hadn’t seen prior to the session, so maybe it was in that email, but there was no option I saw at time of booking. So I asked her: “Can I turn my camera around and show it to you?” She said: “I don’t know what you expect me to tell from looking at it.” Uh, what?? Aren’t you a doctor? What would you do with a picture then? Then she said: “Isn’t there an Urgent Care near you that you can go to?” So, why are you here on this service then?!!!? I ended up ending the call, bewildered. And she had the nerve to send out a fake “after care” notice that listed diagnoses she never actually performed. The worst part is that PlushCare gives no option to review the doctors on their app, even though the doctors all have bunches of reviews and a rating. So…where are those coming from? I was told to leave a review here and on Trustpilot. So I’ll do that, if only to let people know. I’ve had good experiences prior on the app but if there is no actual way to honestly review doctors, there’s no way to know what you’re getting.
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Dr Patrick is my go to !
Dr Patrick is Fantastic!
Very knowledgeable and professional!I highly recommend him!!!
Very knowledgeable and professional!I highly recommend him!!!
Great Experience
I wish that my PlushCare doctor (Dr. Cheryl Jeffries) was my real life GP. Knowledgeable, compassionate, and she listens. 100% satisfaction.
Thank you!
Thank you!
DR.Gerber
Dr. Gerber is great. She really educates you about what medication you are taking .
Doctor never shows up
As the title says. I tried making an appointment a couple times, doctor no show both times.
3rd time doctor used wrong diagnostic code for referral. Tried referring to neurologist using tinnitus as diagnostic code.
3rd time doctor used wrong diagnostic code for referral. Tried referring to neurologist using tinnitus as diagnostic code.
