Broken
When I try to contact Support I get the message “Could not load your messaging channels at this time
Connection required.”
Connection required.”
Exceptional Care from Derek M.
I usually don’t write reviews but I really had to for this one. I was extremely stressed due to technical difficulties with the app right before an upcoming appointment. But Derek M. stepped in and turned it all around. He was incredibly knowledgeable, efficient, and kind. He made what could have been a stressful situation into a smooth, easy process. If more people were like Derek, the world would be a much better place. Five stars!
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Extremely Disappointed with Accolade / Blueshield integration
Changed from a PPO to an HMO at the start of 2026. Absolutley did NOT realize it was a “virtual” service. No mention on the forms or web sites about this little detail.
This has been, catagorically, the most frustrating health care service ordeal I have ever gone through in my life - and I have been with BlueShield for decades through various companies.
Now that I am retired, but not yet ready for medicare (should it survive) and have to go through the abject mess that is “Covered California”, I have a BlueShield account but was assigned Accolade Care as my service provider. But Plushcare shows up on my billing. No, not confusing AT ALL.
Don’t get me started on the rediculous multiple stage sign on proceedure.
And my messages to the doctors staff are not through BlueShield’s email system, but Accolades’. But the monthy bill comes from BlueShield.
And I get to have a different doctor for each visit? Or not? But my primary doctor listed on my profile will not accept my requests for visits because she does not take HMO members.
Seriously, What an unmitigated & hellishly confused mess this is.
I CAN’T WAIT to ditch this comically labeled “health plan” and go back to a PPO (or Kaiser!) where I can actually talk to a doctor’s staff by calling their office on a phone and seeing a doctor IN PERSON.
Because touching yourself while on a zoom call with a doctor 1,800 miles away, and sticking your tongue out to the iPad’s camera…….that’s just second rate service.
Have some self respect, don’t do that to yourself.
This has been, catagorically, the most frustrating health care service ordeal I have ever gone through in my life - and I have been with BlueShield for decades through various companies.
Now that I am retired, but not yet ready for medicare (should it survive) and have to go through the abject mess that is “Covered California”, I have a BlueShield account but was assigned Accolade Care as my service provider. But Plushcare shows up on my billing. No, not confusing AT ALL.
Don’t get me started on the rediculous multiple stage sign on proceedure.
And my messages to the doctors staff are not through BlueShield’s email system, but Accolades’. But the monthy bill comes from BlueShield.
And I get to have a different doctor for each visit? Or not? But my primary doctor listed on my profile will not accept my requests for visits because she does not take HMO members.
Seriously, What an unmitigated & hellishly confused mess this is.
I CAN’T WAIT to ditch this comically labeled “health plan” and go back to a PPO (or Kaiser!) where I can actually talk to a doctor’s staff by calling their office on a phone and seeing a doctor IN PERSON.
Because touching yourself while on a zoom call with a doctor 1,800 miles away, and sticking your tongue out to the iPad’s camera…….that’s just second rate service.
Have some self respect, don’t do that to yourself.
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This app is very glitchy
Too many things do not function on this app. Constantly have issues with the messages to the health coach. I got stuck being forced to enter vitals in the pre appointment questionnaire. The number button blocked my ability to move forward. There’s more Fix this piece of junk.
Best Doctor Ever
I have Covered Calif Blueshield. Blueshield offers Accolade for online visits and a primary care doctor. I met a Dr. Purnima Rao and she is fabulous. She is detailed, thorough in her questions and and problem solving, very knowledgeable and caring. She takes time and doesn’t rush you through your appointment. I am very pleased with my experience as you will be too. If you can choose your doctor , may I suggest Dr.Rao , you will be pleasantly pleased.
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