Transcarent

Transcarent

Health and Care on Your Terms

2.3K ratings
67 reviews
Free

Details

  • Released
  • Updated
  • June 18, 2021
  • October 1, 2026

Features

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About

Access comprehensive health and care services from your mobile device. Get answers to your questions, find trusted doctors, and connect with virtual or in-person medical care 24/7. Manage your health journey with personalized guidance and convenient access to healthcare.

✓Personal Health Guide 24/7
✓Virtual Doctor Visits (Video/Chat)
✓Find In-Network Doctors
✓In-Home Medical Care
✓Track Health Metrics (Apple Health Sync)
✓Healthcare Coverage Answers
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What users say

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What's New in Transcarent

6.19.0

October 1, 2026

Transcarent is a new, different, and better health and care experience that puts you back in charge of your health and care – in as little as 60 seconds, 24/7, from the palm of your hand. This release includes some enhancements, bug fixes and performance improvements.

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Charts

Top Free

📉 178-7

Medical

This app dropped -7 positions in Medical chart.

Last updated on October 10, 2026.

User reviews

Like having a doctor in the family + a personal assistant

Super easy. In just the past month: 1) I texted with a doctor and got a medication I needed in minutes (seconds?). 2) The app booked a dermatologist appointment FOR me - finding me a great one with appts in just a few weeks instead of the 6+ month long wait I was finding. And 3) my husband got a new diagnosis and was planning to get surgery - it connected him to THE top specialist in the country to review his case. Thanks to that review, his diagnosis changed and he has been able to recover without needing surgery. Oh - and all of this was free.

It’s like having a doctor in the family + a personal assistant to do all the annoying stuff for me - thank you!
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I have questions

What is the point of enabling Face ID if I still have to manually log in every time? What is the point of the Remember Me box if I still have to select it and type in my login info each time? What is the point of the Remember This Device for 90 Days box if I still have to check if and get a code texted to me EVERY TIME? And what is the point of this app if nobody answers the messages I send?? This app is about as useful as the insurance itself. Not at all.
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Never keeps me logged in

Even when I check “remember me” or “trust this device” it never keeps me logged in

Virtual Visit

This is wonderful . The doctor was fast, thorough and understanding as well as very helpful to give me a great rmuch needed referral to a specialist . Thank you

Can’t Log In

This app gets harder and harder to log into. At first Face ID worked but now I have to change my password each time. Then for refills you have to fill out a questionnaire via chat. Multiple times I’ve had to have two concurrent cysts for 1 rx.

Developer apps

User experience

🐞

Reported Bugs

51 issues

Blocked from logging into the app

Bug

Reset password function does not work

Bug

Forms are constantly missing

Bug

App crashes when searching for prescriptions

Bug

App requires updates that are not available

Bug

Login issues with phone number and email

Bug

App gets stuck after trying to login

Bug

App requires disabling ad blocker to launch

Bug

App doesn't open

Bug

Scales keep disconnecting

Bug

Login blackouts lasting days

Bug

Delayed password reset codes

Bug

Ignoring phone security warnings because app wasn't updated

Bug

Can't get updated/push messages from providers

Bug

Unable to log in

Bug

App is buggy

Bug

UI is buggy

Bug

App errors out more than it succeeds

Bug

App gets stacked after trying to login

Bug

Search for pharmacy inconsistent

Bug

Search for drugs shows no results

Bug

App is temperamental when trying to upload or fill out questionnaires

Bug

Login issues with phone number and email

Bug

App crashes constantly

Bug

Reset password function does not work

Bug

App requires updates that are not available

Bug

App doesn't work 65% of the time

Bug

Login blackouts lasting days

Bug

Delayed password reset codes

Bug

App is bugged a new way every week

Bug

Uploaded lab results several times yet asked to upload again

Bug

App doesn't function

Bug

Rx search function is not working

Bug

App claims it needs to be updated but has no outstanding updates

Bug

Unable to schedule virtual appointments

Bug

Unable to log in both with phone number and email

Bug

App makes it almost impossible to get real help

Bug

Login issues with face recognition

Bug

App doesn't open on iPhone or iPad

Bug

Can't login or create a new account

Bug

Forgot password function doesn't send emails or texts

Bug

App won't launch unless ad blocker is disabled

Bug

Telehealth NP refused standard treatment

Bug

Updating 98.6 app leads to Transcarent app issues

Bug

Can't login after update

Bug

App gets stuck after trying to login

Bug

App design requires going into program to view messages

Bug

Search for pharmacy inconsistent

Bug

Search for drugs shows no results

Bug

App is temperamental when trying to upload or fill out questionnaires

Bug

Chat format is terrible

Bug
✨

Requested Features

10 requests

Add insurance card to Apple Wallet

Feature

Improve login process

Feature

Provide real customer service

Feature

Fix missing forms

Feature

Make tech support easily accessible

Feature

Allow opt-out of data collection

Feature

Improve app stability

Feature

Fix search functionality for pharmacies and drugs

Feature

Offer weekend hours for guides

Feature

Improve chat functionality

Feature

FAQ

What does the Transcarent app do?

The app provides a centralized platform for managing your health and care journey. It offers answers to healthcare and coverage questions, helps you find high-quality, in-network doctors, and facilitates virtual or in-person medical care.

How can I connect with a doctor through the app?

You can connect with a doctor 24/7 through virtual visits via video or chat. The app aims to connect you with a doctor in under a minute, often with no copay or cost, depending on your benefits plan.

Is the Transcarent app free to use?

Based on the provided information, the app is free to download and use. Costs for medical services may vary depending on your specific benefits plan.

What kind of medical care can I get through the app?

You can receive 24/7 virtual doctor visits via video or chat. Additionally, the app facilitates in-person medical care and treatments that you might typically receive at urgent care facilities, delivered conveniently in your home.

Can I track my health metrics with this app?

Yes, you can track your steps and weight by syncing the app with Apple Health. The availability of this integration may vary based on your health plan coverage.