Transcarent User Reviews

Name: Transcarent
Rating: 4.76511 (1456 reviews)

Transcarent

Transcarent, Inc.

💪 Health & Fitness

🏥 Medical

Customer Experience

Positive experience34.0% of reviews

Neutral0.0% of reviews

Negative experience66.0% of reviews

~ Based on 47 written reviews from the US App Store.

Is Transcarent Safe?

Transcarent appears safe based on user ratings. AppsHunter Safety Score for Transcarent is 95/100.

This assessment is based on 1,456 user ratings, with an App Store average of 4.8/5.

Safety Analysis

78.4% of ratings point to a safe experience

0.8% of ratings suggest some concerns

20.8% of ratings point to a risky experience

~ Based on 236 App Store ratings for Transcarent.

Is Transcarent Legit?

Transcarent appears to be a legitimate app. AppsHunter Legitimacy Score for Transcarent is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Amazing All and getting better

The more I use this app, the more efficient managing my heath care has become. Latest functionality used was having the app find a local specialist and book an appointment for me. Prior to this functionality, I used the Pharmacy features to research cost for prescriptions. Managing prescription became so much easier. Thank you Transcarent!

Klusk

2 months ago

Pointless

I don’t see the point of this app. The couple of things you can do on here. I can do just fine on my original insurance app. I can access my insurance card, see my benefits, how much til I’ve met my deductible. Find a doctor, find pricing for specialists, procedures, book a real doctor via telehealth, ask for a refill, have referrals sent for a new dr. And the list goes on, I don’t know what the purpose of this application is for. About as annoying as using 9am health

SouthLySa

2 months ago

Response from developer

Thank you for reaching out and sharing your feedback. For further assistance, and to allow us to learn more about what happened, please reach out to us at 888-293-2939 or message us through the Transcarent app. We’ll be happy to answer any questions you may have and address your concerns in more detail.

App help button?

The app is NOT user friendly. I’ve been trying to get help opening a section that I’m required to complete in order to obtain my necessary prescription refill for over a week. I’ve tried asking the AI , I’ve tried messaging the “coaches”, and about 5 others. Getting to actual tech support is almost impossible and doesn’t have an easily accessible option on the home page or anywhere else. Gee, I wonder why. The tech support doesn’t care if people get the meds they need so why would they make it easy to contact them.

DespiseThisTech

2 months ago

Response from developer

Thank you for reaching out. We’re very sorry to hear that you’re unhappy with your experience with Transcarent. For further assistance, and to allow us to learn more about what happened, please reach out to us at 888-293-2939. We’ll be happy to answer any questions you may have and address your concerns in more detail.

This app is the worst

65% of the time this app doesn’t work. Log in black outs lasting days, delayed password reset codes, had several times where I had to ignore phone security warnings because the app wasn’t updated. Cant get any updated/push messages from providers. Can’t even log into another app without it to ensure my medication prescriptions are being sent, causing worry and anxiety-it is a frustrating and frankly offensive process when you think about this is who is handling your medical care.

Cecee Amar

3 months ago

Response from developer

We're very sorry to hear that you're unhappy with the care you received. For further assistance, and to allow us to learn more about your experience, please reach out to our customer support team at 866-788-8550. They will be happy to answer any questions you may have and address your concerns in more detail

If you want an AI doctor who gives you the runaround…

If you ever wanted your healthcare to be taken over by AI and have the only answer to all questions be “I’ll get back to you” without the part where they ever get back to you, and you get to talk to a different person with every sentence, then this is the healthcare for you! Also included is all your medications being dropped cold turkey because they lie and tell you they’ll prescribe them without ever actually doing it. Also they’ll continuously ask you to schedule appointments so they can bill your insurance but never actually address anything or fulfill any promises made during the appointments. Scam. Also the app is bugged a new way every week. Train wreck, harm causing, delay of care, scam.

lhtrumpetrox

3 months ago

Response from developer

Very frustrating

I have uploaded lab results several times yet I’m ask to upload my results. The company tries to force you into steps and processes that you already know you’ve done previously in order to get help.

Imvu CPU rocked more

4 months ago

Good stuff

Saved me a lot of time!

OpendoorIsTheWay

5 months ago

Delightful experience

My wife experienced sudden eye pain early on a Sunday morning. Instead of driving 40 minutes to an urgent care walk-in, she opted for an online doctor visit. Surprisingly, she received a prescription and it was sent to our pharmacy in less than 10 minutes.

After returning to sleep, I picked up her prescription eyedrops when the pharmacy opened. Her condition was relieved after applying the medicated eyedrops.

Overall, it was a very positive experience.

iVoidiSt

5 months ago

No on answers

You keeps sending messages it goes nowhere you wait weeks and still no answer

Marielnx

5 months ago

Extremely stressful

My company changed to Transcarent this year for our prescription insurance and I am so frustrated just trying to get my first prescription filled that I’m ready to just give up and stop taking any medication! They made it sound like this was a new improved process, but it’s been a nightmare for me! A week and a half and about eight phone calls to Transcarent and the pharmacy and I still don’t have my prescription. Beyond frustrated!

Folky1

5 months ago

Response from developer

We’re very sorry to hear that you’re unhappy with your experience with Transcarent. For further assistance, and to allow us to learn more about what happened, please reach out to us at 888-293-2939 or message us through the Transcarent app. We’ll be happy to answer any questions you may have and address your concerns in more detail.

apple wallet

would love insurance card in apple wallet

jdmccallum

6 months ago

Utterly useless

I have never used this before but my work provided insurance says this is the app to use. It says I already have an account but I've never signed up before. It will not send any verification codes to my phone via sms or to either my personal or work emails. I only have those two emails.

How am I supposed to receive health care from this useless app? I may as well drive to the local care clinic.

opy01

6 months ago

Response from developer

All glitz, no glamour

The app is pretty but doesn’t function. I don’t see my Rx card and the Rx search function is not working. Any attempts to fix it have failed. Don’t recommend.

lmcarbo

7 months ago

not working

i was sent an email to open and the app claims it needs to be updated in order to open the page to view. the app is newly installed and has no outstanding updates

ellabellababe

7 months ago

Terrible app and support experience

Our company just moved over to this service and it’s absolutely terrible. The app is glitchy and we have tried for hours to try and schedule a virtual appointment with no success. Then we called customer care and gave up after being on hold for 36 minutes. Horrible system.

MGYates

7 months ago

Response from developer

We’re very sorry to hear that you’re unhappy with your experience with Transcarent. For further assistance, and to allow us to learn more about what happened, please reach out to us at TC.Support@Transcarent.com or message us through the Transcarent app. We’ll be happy to answer any questions you may have and address your concerns in more detail.

Unable to log in

Unable to log in both with phone number and email. Customer service transferred me to get a voicemail. Never had this problem with 98.6. Extremely frustrating when sick.

Czombek

7 months ago

Extremely Frustrating Experience for Patients Who Need Real Medical Help

Extremely disappointing experience.
The app makes it almost impossible to get real help when you actually need medical support. Even with recommendations from multiple doctors, I was forced into long programs and unnecessary steps just to request a medication that was medically advised for me.

I have been trying to get medically necessary weight-management medication for 8 months, recommended by both my primary care doctor and my pulmonologist, yet Transcarent continues to deny it. They keep pushing their program instead of listening to the recommendations of real physicians who know my medical history.

I was diagnosed with sleep apnea, which my doctor specifically told me is a qualifying condition for coverage. Even with documentation and multiple doctor notes, Transcarent still refuses to help. Their messaging is repetitive, unhelpful, and makes it nearly impossible to receive actual care.

As a full-time caregiver with no local support, I simply don’t have the energy for endless “modules” and delays. I needed real medical support, and instead I received months of roadblocks and excuses.

This app has created unnecessary stress and has failed to provide the healthcare support it claims to offer.

For an app that’s supposed to make care easier, it has added more stress and delays than anything else. This has been one of the most frustrating healthcare experiences I’ve ever had.

Ayashii-14

8 months ago

Response from developer

Not user friendly

I use this app with 9PM, there’s no logins it just uses my face and that doesn’t always work. Also my $300 scales keeps disconnecting. Now it doesn’t open at all on my iPhone or iPad. No notification that there’s an outage or it needs to be updated. This makes me extremely anxious.

princess country

8 months ago

Can’t even login

Only got this because I was forced to since it’s the new 98point6, & now it logged me out of my account completely and refuses to let me login or create a new account. When I click “forgot password” it says it can send me an email or text and it never does. Biggest waste of time that nobody asked for. If I could give zero stars I would.

veekyiev

a year ago

Response from developer

Thank you for reaching out. For further assistance, and to allow us to learn more about what happened, please reach out to us at TC.Support@transcarent.com. We’ll be happy to answer any questions you may have and address your concerns in more detail.

* Scam *

TL;DR: They are here to waste your several months time and make you give up medication access.

They are gate keepers to make sure that you don’t get glp-1 medications instead they want you take their diet plan, lifestyle advice and meal kit upselling.

They put several red tapes to prolong medication access and finally they say they don’t prescribe glp-1 medication.

Avoid at all costs. Don’t waste several months of your time waiting on the hope that one day they will provide medication prescription, they will never. Just pay out of pocket and take care of your health.

kmahes