Amateurish app
This app is awful.
Ther top issue is that there’s a facility to have the app “remember” me but it only does that for a few hours, so I have to log in again.
Also, after requiring a “code” to log in after using a password, there’s another tick box that is supposed to “Trust this device for 90 days”. It clearly doesn’t (see above).
The message facility is also poor. It offers none or honors none of the standard text functionality that iPhones offer.
These are the glaring issues. Wading through the amateurish parts of this app makes this experience poor and only worth one star.
Ther top issue is that there’s a facility to have the app “remember” me but it only does that for a few hours, so I have to log in again.
Also, after requiring a “code” to log in after using a password, there’s another tick box that is supposed to “Trust this device for 90 days”. It clearly doesn’t (see above).
The message facility is also poor. It offers none or honors none of the standard text functionality that iPhones offer.
These are the glaring issues. Wading through the amateurish parts of this app makes this experience poor and only worth one star.
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Useless Service. Hope they go under
A service that exists for health insurance to get out of paying a reel doctor. I have gotten better service at gas stations then this so called health care provider which does not respond or provide any care despite me insurance requiring me to use them.
Not overly impressed
Had several hiccups. Not the easiest to use, didn't bother tell me I had to fast b4 bloodwork & missed important things. Had to reschedule appt. Health coach is mediocre. Health tips are limited.
Terrible App
Lay out is terrible, and won’t receive any codes to my email or phone for a required password change. Tried calling for support (it’s not even 3pm at this point) and everybody is gone for the day… terrible support for trying to get account access for something health related.
Terrible app and terrible service
Many times I am blocked from logging into the app and additionally the reset password function does not work. It’s extremely frustrating. Additionally the customer service seems to be almost 100% AI. Also the forms I need to fill in to get my medication are constantly missing and the weird AI agents can’t seem to figure out how to fix it. There used to be real customer service people who would help but they seem to have been replaced by AI. All in all it’s an incredibly frustrating app to use.
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Fast and easy
Fast easy care for a simple UTI on a Sunday morning.
Crashes constantly
Every time anyone in my family searches for a prescription this app crashes. Very buggy and frustrating.
Awesome job!
The customer service has been lovely. The staff has been really helpful and informative making this run smoothly. Thank you.
Awful Insurance
My Eye Dr prescribed medication to help me with a condition. Transcarent declined paying for it - asked me to try something else, they felt they know better than my doctor.
Great app
Useful for finding my health insurance information
Amazing All and getting better
The more I use this app, the more efficient managing my heath care has become. Latest functionality used was having the app find a local specialist and book an appointment for me. Prior to this functionality, I used the Pharmacy features to research cost for prescriptions. Managing prescription became so much easier. Thank you Transcarent!
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Pointless
I don’t see the point of this app. The couple of things you can do on here. I can do just fine on my original insurance app. I can access my insurance card, see my benefits, how much til I’ve met my deductible. Find a doctor, find pricing for specialists, procedures, book a real doctor via telehealth, ask for a refill, have referrals sent for a new dr. And the list goes on, I don’t know what the purpose of this application is for. About as annoying as using 9am health
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Unnecessary and not useful
A lots of hoops to go through for simple process. Gives you false sense of options.
Unnecessarily complicated app. And not useful at all. Not sure why employers opt in with them
Unnecessarily complicated app. And not useful at all. Not sure why employers opt in with them
App help button?
The app is NOT user friendly. I’ve been trying to get help opening a section that I’m required to complete in order to obtain my necessary prescription refill for over a week. I’ve tried asking the AI , I’ve tried messaging the “coaches”, and about 5 others. Getting to actual tech support is almost impossible and doesn’t have an easily accessible option on the home page or anywhere else. Gee, I wonder why. The tech support doesn’t care if people get the meds they need so why would they make it easy to contact them.
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invasive
im required to go through this company instead or my regular insurance (wtf) if i want care. they record my personal medical history for training purposes. since i have no choice to use this company for care i need, this does not feel like something i can opt out of. besides i shouldnt have to opt out.
there is also ai all over this app. i have a strong feeling my insurance and employer have found a way to side step hipaa entirely
there is also ai all over this app. i have a strong feeling my insurance and employer have found a way to side step hipaa entirely
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This app is the worst
65% of the time this app doesn’t work. Log in black outs lasting days, delayed password reset codes, had several times where I had to ignore phone security warnings because the app wasn’t updated. Cant get any updated/push messages from providers. Can’t even log into another app without it to ensure my medication prescriptions are being sent, causing worry and anxiety-it is a frustrating and frankly offensive process when you think about this is who is handling your medical care.
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If you want an AI doctor who gives you the runaround…
If you ever wanted your healthcare to be taken over by AI and have the only answer to all questions be “I’ll get back to you” without the part where they ever get back to you, and you get to talk to a different person with every sentence, then this is the healthcare for you! Also included is all your medications being dropped cold turkey because they lie and tell you they’ll prescribe them without ever actually doing it. Also they’ll continuously ask you to schedule appointments so they can bill your insurance but never actually address anything or fulfill any promises made during the appointments. Scam. Also the app is bugged a new way every week. Train wreck, harm causing, delay of care, scam.
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Very frustrating
I have uploaded lab results several times yet I’m ask to upload my results. The company tries to force you into steps and processes that you already know you’ve done previously in order to get help.
Good stuff
Saved me a lot of time!
Delightful experience
My wife experienced sudden eye pain early on a Sunday morning. Instead of driving 40 minutes to an urgent care walk-in, she opted for an online doctor visit. Surprisingly, she received a prescription and it was sent to our pharmacy in less than 10 minutes.
After returning to sleep, I picked up her prescription eyedrops when the pharmacy opened. Her condition was relieved after applying the medicated eyedrops.
Overall, it was a very positive experience.
After returning to sleep, I picked up her prescription eyedrops when the pharmacy opened. Her condition was relieved after applying the medicated eyedrops.
Overall, it was a very positive experience.
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