Transcarent User Reviews

Name: Transcarent
Rating: 4.8 (1719 reviews)

Transcarent

💪 Health & Fitness

🏥 Medical

Customer Experience

Positive experience36.4% of reviews

Neutral0.0% of reviews

Negative experience63.6% of reviews

~ Based on 55 written reviews from the US App Store.

Is Transcarent Safe?

Transcarent appears safe based on user ratings. AppsHunter Safety Score for Transcarent is 96/100.

This assessment is based on 1,719 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.2% of ratings point to a safe experience

1.1% of ratings suggest some concerns

3.7% of ratings point to a risky experience

~ Based on 1,719 App Store ratings for Transcarent.

Is Transcarent Legit?

Transcarent appears to be a legitimate app. AppsHunter Legitimacy Score for Transcarent is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Terrible app and terrible service

Many times I am blocked from logging into the app and additionally the reset password function does not work. It’s extremely frustrating. Additionally the customer service seems to be almost 100% AI. Also the forms I need to fill in to get my medication are constantly missing and the weird AI agents can’t seem to figure out how to fix it. There used to be real customer service people who would help but they seem to have been replaced by AI. All in all it’s an incredibly frustrating app to use.

roseycrews

9 days ago

Response from developer

We’re very sorry to hear that you’re unhappy with your experience with Transcarent. For further assistance, and to allow us to learn more about what happened, please reach out to us at 888-293-2939 or message us through the Transcarent app. We’ll be happy to answer any questions you may have and address your concerns in more detail.

Fast and easy

Fast easy care for a simple UTI on a Sunday morning.

zkjoz

a month ago

Crashes constantly

Every time anyone in my family searches for a prescription this app crashes. Very buggy and frustrating.

DrummerBoy523

a month ago

Awesome job!

The customer service has been lovely. The staff has been really helpful and informative making this run smoothly. Thank you.

Lash101487

2 months ago

Awful Insurance

My Eye Dr prescribed medication to help me with a condition. Transcarent declined paying for it - asked me to try something else, they felt they know better than my doctor.

JackShaftoe

2 months ago

Great app

Useful for finding my health insurance information

Jared3545

2 months ago

Amazing All and getting better

The more I use this app, the more efficient managing my heath care has become. Latest functionality used was having the app find a local specialist and book an appointment for me. Prior to this functionality, I used the Pharmacy features to research cost for prescriptions. Managing prescription became so much easier. Thank you Transcarent!

Klusk

2 months ago

Pointless

I don’t see the point of this app. The couple of things you can do on here. I can do just fine on my original insurance app. I can access my insurance card, see my benefits, how much til I’ve met my deductible. Find a doctor, find pricing for specialists, procedures, book a real doctor via telehealth, ask for a refill, have referrals sent for a new dr. And the list goes on, I don’t know what the purpose of this application is for. About as annoying as using 9am health

SouthLySa

2 months ago

Response from developer

Thank you for reaching out and sharing your feedback. For further assistance, and to allow us to learn more about what happened, please reach out to us at 888-293-2939 or message us through the Transcarent app. We’ll be happy to answer any questions you may have and address your concerns in more detail.

Unnecessary and not useful

A lots of hoops to go through for simple process. Gives you false sense of options.
Unnecessarily complicated app. And not useful at all. Not sure why employers opt in with them

Hriket

3 months ago

App help button?

The app is NOT user friendly. I’ve been trying to get help opening a section that I’m required to complete in order to obtain my necessary prescription refill for over a week. I’ve tried asking the AI , I’ve tried messaging the “coaches”, and about 5 others. Getting to actual tech support is almost impossible and doesn’t have an easily accessible option on the home page or anywhere else. Gee, I wonder why. The tech support doesn’t care if people get the meds they need so why would they make it easy to contact them.

DespiseThisTech

3 months ago

Response from developer

Thank you for reaching out. We’re very sorry to hear that you’re unhappy with your experience with Transcarent. For further assistance, and to allow us to learn more about what happened, please reach out to us at 888-293-2939. We’ll be happy to answer any questions you may have and address your concerns in more detail.

invasive

im required to go through this company instead or my regular insurance (wtf) if i want care. they record my personal medical history for training purposes. since i have no choice to use this company for care i need, this does not feel like something i can opt out of. besides i shouldnt have to opt out.

there is also ai all over this app. i have a strong feeling my insurance and employer have found a way to side step hipaa entirely

Arugula Vinaigrette

3 months ago

This app is the worst

65% of the time this app doesn’t work. Log in black outs lasting days, delayed password reset codes, had several times where I had to ignore phone security warnings because the app wasn’t updated. Cant get any updated/push messages from providers. Can’t even log into another app without it to ensure my medication prescriptions are being sent, causing worry and anxiety-it is a frustrating and frankly offensive process when you think about this is who is handling your medical care.

Cecee Amar

4 months ago

Response from developer

We're very sorry to hear that you're unhappy with the care you received. For further assistance, and to allow us to learn more about your experience, please reach out to our customer support team at 866-788-8550. They will be happy to answer any questions you may have and address your concerns in more detail

If you want an AI doctor who gives you the runaround…

If you ever wanted your healthcare to be taken over by AI and have the only answer to all questions be “I’ll get back to you” without the part where they ever get back to you, and you get to talk to a different person with every sentence, then this is the healthcare for you! Also included is all your medications being dropped cold turkey because they lie and tell you they’ll prescribe them without ever actually doing it. Also they’ll continuously ask you to schedule appointments so they can bill your insurance but never actually address anything or fulfill any promises made during the appointments. Scam. Also the app is bugged a new way every week. Train wreck, harm causing, delay of care, scam.

lhtrumpetrox

4 months ago

Response from developer

Very frustrating

I have uploaded lab results several times yet I’m ask to upload my results. The company tries to force you into steps and processes that you already know you’ve done previously in order to get help.

Imvu CPU rocked more

5 months ago

Good stuff

Saved me a lot of time!

OpendoorIsTheWay

5 months ago

Delightful experience

My wife experienced sudden eye pain early on a Sunday morning. Instead of driving 40 minutes to an urgent care walk-in, she opted for an online doctor visit. Surprisingly, she received a prescription and it was sent to our pharmacy in less than 10 minutes.

After returning to sleep, I picked up her prescription eyedrops when the pharmacy opened. Her condition was relieved after applying the medicated eyedrops.

Overall, it was a very positive experience.

iVoidiSt

5 months ago

No on answers

You keeps sending messages it goes nowhere you wait weeks and still no answer

Marielnx

6 months ago

Extremely stressful

My company changed to Transcarent this year for our prescription insurance and I am so frustrated just trying to get my first prescription filled that I’m ready to just give up and stop taking any medication! They made it sound like this was a new improved process, but it’s been a nightmare for me! A week and a half and about eight phone calls to Transcarent and the pharmacy and I still don’t have my prescription. Beyond frustrated!

Folky1

6 months ago

Response from developer

apple wallet

would love insurance card in apple wallet

jdmccallum

6 months ago

Utterly useless

I have never used this before but my work provided insurance says this is the app to use. It says I already have an account but I've never signed up before. It will not send any verification codes to my phone via sms or to either my personal or work emails. I only have those two emails.

How am I supposed to receive health care from this useless app? I may as well drive to the local care clinic.

opy01