Takes the Autonomy away from Patient Healthcare
I live in an area with limited quality providers & wanted to use my health insurance after a period of time going without. Transcarent is like a road block on a health journey. Despite working with physicians and have prior-authorizations for medications; I have to pay out-of-pocket costs to “work with” Transcarent due to my location. I’ve had medications denied by them while having documentation of the success of the treatment plan I was previously on. I wish the companies who sign us up for apps like this would take their actual human employees into consideration. I can’t wait to work somewhere that doesn’t use this platform.
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Never saves my sign in info.
I hate this stupid app. Every other healthcare app lets me do faceid to sign in. I check the box to remember me and every time I open this garbage app it acts like first time sign in. It is worse than garbage and everyone who works on this app should be fired and this company consolidated and disbanded.
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Bo customer support
The app has no customer support. All repeat the same process as a bot, no one resolves issues.
Like having a doctor in the family + a personal assistant
Super easy. In just the past month: 1) I texted with a doctor and got a medication I needed in minutes (seconds?). 2) The app booked a dermatologist appointment FOR me - finding me a great one with appts in just a few weeks instead of the 6+ month long wait I was finding. And 3) my husband got a new diagnosis and was planning to get surgery - it connected him to THE top specialist in the country to review his case. Thanks to that review, his diagnosis changed and he has been able to recover without needing surgery. Oh - and all of this was free.
It’s like having a doctor in the family + a personal assistant to do all the annoying stuff for me - thank you!
It’s like having a doctor in the family + a personal assistant to do all the annoying stuff for me - thank you!
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I have questions
What is the point of enabling Face ID if I still have to manually log in every time? What is the point of the Remember Me box if I still have to select it and type in my login info each time? What is the point of the Remember This Device for 90 Days box if I still have to check if and get a code texted to me EVERY TIME? And what is the point of this app if nobody answers the messages I send?? This app is about as useful as the insurance itself. Not at all.
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Never keeps me logged in
Even when I check “remember me” or “trust this device” it never keeps me logged in
Virtual Visit
This is wonderful . The doctor was fast, thorough and understanding as well as very helpful to give me a great rmuch needed referral to a specialist . Thank you
Can’t Log In
This app gets harder and harder to log into. At first Face ID worked but now I have to change my password each time. Then for refills you have to fill out a questionnaire via chat. Multiple times I’ve had to have two concurrent cysts for 1 rx.
Timesaver
Very fast and easy!
Doctors just want your money
Doctor acted bothered and didn’t help whatsoever. Then ended chat on me. Waste of money and time
Great when it works
This app is great when it works and you can actually access your EOBs. There are frequent issues where the server crashes and it will not allow you to access them so what good is it? When you call customer service they tell you it is a k own issue that affects them as well and to just keep trying as well as next day. I have been trying for days and for several weeks off and on. It’s ridiculous. And it’s not just the app, the online access does not work either
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Response from developer
We’re very sorry to hear that you’re unhappy with your experience with Transcarent. For further assistance, and to allow us to learn more about what happened, please reach out to us at 888-293-2939 or message us through the Transcarent app. We’ll be happy to answer any questions you may have and address your concerns in more detail.
Amateurish app
This app is awful.
Ther top issue is that there’s a facility to have the app “remember” me but it only does that for a few hours, so I have to log in again.
Also, after requiring a “code” to log in after using a password, there’s another tick box that is supposed to “Trust this device for 90 days”. It clearly doesn’t (see above).
The message facility is also poor. It offers none or honors none of the standard text functionality that iPhones offer.
These are the glaring issues. Wading through the amateurish parts of this app makes this experience poor and only worth one star.
Ther top issue is that there’s a facility to have the app “remember” me but it only does that for a few hours, so I have to log in again.
Also, after requiring a “code” to log in after using a password, there’s another tick box that is supposed to “Trust this device for 90 days”. It clearly doesn’t (see above).
The message facility is also poor. It offers none or honors none of the standard text functionality that iPhones offer.
These are the glaring issues. Wading through the amateurish parts of this app makes this experience poor and only worth one star.
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Useless Service. Hope they go under
A service that exists for health insurance to get out of paying a reel doctor. I have gotten better service at gas stations then this so called health care provider which does not respond or provide any care despite me insurance requiring me to use them.
Not overly impressed
Had several hiccups. Not the easiest to use, didn't bother tell me I had to fast b4 bloodwork & missed important things. Had to reschedule appt. Health coach is mediocre. Health tips are limited.
Terrible App
Lay out is terrible, and won’t receive any codes to my email or phone for a required password change. Tried calling for support (it’s not even 3pm at this point) and everybody is gone for the day… terrible support for trying to get account access for something health related.
Terrible app and terrible service
Many times I am blocked from logging into the app and additionally the reset password function does not work. It’s extremely frustrating. Additionally the customer service seems to be almost 100% AI. Also the forms I need to fill in to get my medication are constantly missing and the weird AI agents can’t seem to figure out how to fix it. There used to be real customer service people who would help but they seem to have been replaced by AI. All in all it’s an incredibly frustrating app to use.
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Response from developer
We’re very sorry to hear that you’re unhappy with your experience with Transcarent. For further assistance, and to allow us to learn more about what happened, please reach out to us at 888-293-2939 or message us through the Transcarent app. We’ll be happy to answer any questions you may have and address your concerns in more detail.
Fast and easy
Fast easy care for a simple UTI on a Sunday morning.
Crashes constantly
Every time anyone in my family searches for a prescription this app crashes. Very buggy and frustrating.
Awesome job!
The customer service has been lovely. The staff has been really helpful and informative making this run smoothly. Thank you.
Awful Insurance
My Eye Dr prescribed medication to help me with a condition. Transcarent declined paying for it - asked me to try something else, they felt they know better than my doctor.
