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Accolade, Inc.

Accolade, Inc.

by Accolade, Inc.

43K ratings
236 reviews
🌟 Lifestyle
💪 Health & Fitness
Free

Details

Released
February 15, 2017
Updated
August 20, 2026

Features

Developer

Accolade, Inc.
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About

Access personalized healthcare with integrated benefits and clinical guidance. Connect with virtual primary and urgent care physicians, therapists, and specialists. Get answers about coverage, bills, and find local providers easily.

✓Personalized health assistant
✓Virtual urgent and primary care
✓Access to therapists and specialists
✓Secure messaging and phone support
✓Answers to coverage and benefits questions
✓Virtual wallet for health cards
✓Prescription benefit card access
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What users say about Accolade, Inc.

Reviews of Accolade, Inc. are mixed: the Health & Fitness app is rated 4.8/5 from 43K App Store ratings. What users like most: easy to use, helpful service. Top complaints: unreliable notifications, slow response times. Summarized from real user reviews.

Positive things

  • 🚀Easy to use
  • 👍Helpful service
  • 💡Convenient app features
  • 🙌Excellent customer service

Negative things

  • 🐛Unreliable notifications
  • 🕰️Slow response times
  • 🤖Scripted/unhelpful responses
  • 🤯Frustrating user experience
See all reviews

What's New in Accolade, Inc.

16.2.5

August 20, 2026

- Performance improvements

User reviews

Most RecentHighest RatedLowest Rated

Where are my active messages??

Got kicked out and had to re-login. I was in the middle of chatting and setting up a lab tests through the messaging a doctor option and after I logged in again there’s literally nowhere to see current open messages. So frustrating that it happens right as I’m setting that up after the whole process of answering the AI’s questions and explaining everything to the doctor and now I’ll likely have to do that again. Please fix that dumb issue so members/patients can access open and ongoing chats
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KKinesmaster

Humana Associate

Horrible
UUMRJAN

Recent update caused it to stop working

Recent update caused it to stop working with lockdown mode. Why does the app need special permissions?
JJesse95683

Worst app ever

Literally something is always broken or not working with this app, it is amazing how poorly optimized it is
SSshduckfodnbfkdw

iPad App doesn’t work…..at all?

September 2026 Update: iPad app does not seem to work. It’s continuously stuck loading just after login. iPhone app now works fine.

Previous Review: Every other time I login it auths via FaceID, then makes me login and crate a new pin….so what’s the point of FaceID? Lol

Otherwise app works fine.
CChetzar
See 231 more reviews

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See developer apps

User experience

🐞

Reported Bugs

3 issues

Login/password reset issues

Bug

Inability to access PDF documents

Bug

Disconnections during telehealth appointments

Bug
✨

Requested Features

3 requests

Option to call representative directly from app

Feature

Improved search and filtering for providers

Feature

24/7 availability of agents

Feature

FAQ

What does the Accolade app do?

The Accolade app provides personalized healthcare by integrating access to your benefits and offering clinical guidance. It connects you with virtual primary and urgent care physicians, therapists, and medical specialists, all from your phone.

What are the key features of Accolade?

Key features include secure messaging with your health assistant, virtual consultations with physicians 24/7, access to mental health providers, getting second opinions from specialists, finding local physicians, understanding healthcare bills, and using a virtual wallet for health and prescription cards.

Is Accolade free to use?

Based on the provided information, the app is free to download and use. There are no mentions of subscription fees or in-app purchases for core services.

Who is the target audience for Accolade?

This app is designed for individuals and families who want a more integrated and convenient way to manage their healthcare. It's particularly useful for those who benefit from virtual access to medical professionals and assistance with understanding their health benefits and costs.

How do I get a health assistant?

When you send your first secure message from the app, you will be assigned a dedicated Accolade Health Assistant® for your family. This assistant will get to know your needs and goals to help you make informed healthcare decisions.