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Accolade, Inc.

Accolade, Inc.

by Accolade, Inc.

42K ratings
228 reviews
🌟 Lifestyle
💪 Health & Fitness
Free

Details

  • Released
  • Updated
  • February 15, 2017
  • August 20, 2026

Features

Developer

Accolade, Inc.
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About

Access personalized healthcare with integrated benefits and clinical guidance. Connect with virtual primary and urgent care physicians, therapists, and specialists. Get answers about coverage, bills, and find local providers easily.

✓Personalized health assistant
✓Virtual urgent and primary care
✓Access to therapists and specialists
✓Secure messaging and phone support
✓Answers to coverage and benefits questions
✓Virtual wallet for health cards
✓Prescription benefit card access
Show original description

What users say

Summarized from real user reviews of Accolade, Inc.. Based on 42K reviews and a 4.8/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Health & Fitness app.

Positive things

  • 🚀Easy to use
  • 👍Helpful service
  • 💡Convenient app features
  • 🙌Excellent customer service

Negative things

  • 🐛Unreliable notifications
  • 🕰️Slow response times
  • 🤖Scripted/unhelpful responses
  • 🤯Frustrating user experience
See all reviews

What's New in Accolade, Inc.

16.2.5

August 20, 2026

- Performance improvements

User reviews

Most RecentHighest RatedLowest Rated

Checkin broken

I could not check in for my call with the doctor because the ‘Next’ button did not appear on the health pre-screening web pages.
Normal-dudeNormal-dude

Dystopian

If they spent half as many resources into providing service that they do creating the fake five star ads on here actually be a semi decent service. If you’ve seen the movie Brazil, you have an idea of what this is actually like.
Cellar-door-XCellar-door-X

Unusable

Infinite loading glitch everytime
ajisifjeajisifje

Bug filled

Can’t login 90% of the time because it claims my password is wrong. The password saved in a password manager that works the other 10% of the time. When I do get in, I get stuck in AI chatbot loops, sent to a different website to get my EOBs and claim info, or they try to sell me virtual primary care BS. Employer claims this is supposed to make our lives easier, it doesn’t. I really wish they would switch back to Quantium.
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IecgIecg

Broken

The app is completely broken and unusable atm
Harmony GwinnHarmony Gwinn
See 223 more reviews

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See developer apps

User experience

🐞

Reported Bugs

3 issues

Login/password reset issues

Bug

Inability to access PDF documents

Bug

Disconnections during telehealth appointments

Bug
✨

Requested Features

3 requests

Option to call representative directly from app

Feature

Improved search and filtering for providers

Feature

24/7 availability of agents

Feature

FAQ

What does the Accolade app do?

The Accolade app provides personalized healthcare by integrating access to your benefits and offering clinical guidance. It connects you with virtual primary and urgent care physicians, therapists, and medical specialists, all from your phone.

What are the key features of Accolade?

Key features include secure messaging with your health assistant, virtual consultations with physicians 24/7, access to mental health providers, getting second opinions from specialists, finding local physicians, understanding healthcare bills, and using a virtual wallet for health and prescription cards.

Is Accolade free to use?

Based on the provided information, the app is free to download and use. There are no mentions of subscription fees or in-app purchases for core services.

Who is the target audience for Accolade?

This app is designed for individuals and families who want a more integrated and convenient way to manage their healthcare. It's particularly useful for those who benefit from virtual access to medical professionals and assistance with understanding their health benefits and costs.

How do I get a health assistant?

When you send your first secure message from the app, you will be assigned a dedicated Accolade Health Assistant® for your family. This assistant will get to know your needs and goals to help you make informed healthcare decisions.