Worst app ever
Literally something is always broken or not working with this app, it is amazing how poorly optimized it is
iPad App doesn’t work…..at all?
September 2026 Update: iPad app does not seem to work. It’s continuously stuck loading just after login. iPhone app now works fine.
Previous Review: Every other time I login it auths via FaceID, then makes me login and crate a new pin….so what’s the point of FaceID? Lol
Otherwise app works fine.
Previous Review: Every other time I login it auths via FaceID, then makes me login and crate a new pin….so what’s the point of FaceID? Lol
Otherwise app works fine.
Trash App
The session expired as soon as I start a chat with online representatives, and I need to type my username and passwords again and again. And it can take forever to get a response from their representative. Don’t understand why my employer will partner with Accolade.
Frustrating, unhelpful.
Unable to get the help due to computer glitches, etc. Three hours wasted trying to a wellness appointment.
Sarah L
Sarah L was great helped me navigate the services and was friendly and knowledgeable
Checkin broken
I could not check in for my call with the doctor because the ‘Next’ button did not appear on the health pre-screening web pages.
Dystopian
If they spent half as many resources into providing service that they do creating the fake five star ads on here actually be a semi decent service. If you’ve seen the movie Brazil, you have an idea of what this is actually like.
Unusable
Infinite loading glitch everytime
Bug filled
Can’t login 90% of the time because it claims my password is wrong. The password saved in a password manager that works the other 10% of the time. When I do get in, I get stuck in AI chatbot loops, sent to a different website to get my EOBs and claim info, or they try to sell me virtual primary care BS. Employer claims this is supposed to make our lives easier, it doesn’t. I really wish they would switch back to Quantium.
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Broken
The app is completely broken and unusable atm
Adrianna Rocks…BOOM!
Adrianna (ext 2463) was awesome! Very helpful, knowledgeable, & empathetic!
Service
Juanita was awesome answering my questions and concerns.
Functionality
I’m supposed to be on a call right now on the joint call won’t work
Doesn't work
EOBs don't show. Notifications pane shows blank despite indicating there are notifications. Pressing on settings does nothing. Needs some work
Worst app ever
Between not being able to talk directly to the insurance company. Not having a direct link to the company that tells your EOB poor user design from multiple logins and multiple prompts for passwords in the same session how many pins can you create before it actually saves one? The wise owl will Never know never know never know.
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Dumb
Worst insurance app ever. It doesn’t offer digital cards, you take a picture of your physical card. To top it off, the default shape of the crop box isn’t even a rectangle - which is the physical card’s shape. I haven’t even explore the rest, pretty sure it’s just as useless.
Useless clunky app
See title
Tedious Sign-in
the app makes you sign in so many times, not just that it’s done every single time to access the app but that it scans my face at least three times, before making me input sign in info anyway, then scanning my face again for seemingly no reason, and THEN after all that still has the gall to suggest i make a pin to make it super more secure EVERY SINGLE TIME! just let me sign in and make my appointments!
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Excruciatingly inefficient
I have to say that both the service and the app are incredibly inefficient. My recent experience is illustrative. A simple request required a more than three hour phone call, speaking with five different staff members and waiting on numerous holds. This was followed up by messages in the app requesting information already provided, with exceptional delays, including requiring me to update the software, repeatedly fill out the same unnecessary questionnaire, repeatedly provide personal contact information already there, multiple requests to recreate the backup pin number, and repeated requirements to login again. My time is valuable, and this process is unduly burdensome for anyone, let alone patients fresh out of surgery. It is simply unacceptable. Accolade should be paying me for my time. Do better.
And a postscript: the musical sample that plays over and over again while on hold if you call Accolade has to have been selected to intentionally discourage callers from waiting on hold. The volume range and shrill notes are completely inappropriate.
And a postscript: the musical sample that plays over and over again while on hold if you call Accolade has to have been selected to intentionally discourage callers from waiting on hold. The volume range and shrill notes are completely inappropriate.
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App stays open
This app will stay open in background without permission. Even if you close the app it stays open taking up the top of your screen. I have to keep deleting it because it’s the only want to get it to go away.
