Checkin broken
I could not check in for my call with the doctor because the ‘Next’ button did not appear on the health pre-screening web pages.
Dystopian
If they spent half as many resources into providing service that they do creating the fake five star ads on here actually be a semi decent service. If you’ve seen the movie Brazil, you have an idea of what this is actually like.
Unusable
Infinite loading glitch everytime
Bug filled
Can’t login 90% of the time because it claims my password is wrong. The password saved in a password manager that works the other 10% of the time. When I do get in, I get stuck in AI chatbot loops, sent to a different website to get my EOBs and claim info, or they try to sell me virtual primary care BS. Employer claims this is supposed to make our lives easier, it doesn’t. I really wish they would switch back to Quantium.
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Broken
The app is completely broken and unusable atm
Adrianna Rocks…BOOM!
Adrianna (ext 2463) was awesome! Very helpful, knowledgeable, & empathetic!
Service
Juanita was awesome answering my questions and concerns.
Functionality
I’m supposed to be on a call right now on the joint call won’t work
Doesn't work
EOBs don't show. Notifications pane shows blank despite indicating there are notifications. Pressing on settings does nothing. Needs some work
Worst app ever
Between not being able to talk directly to the insurance company. Not having a direct link to the company that tells your EOB poor user design from multiple logins and multiple prompts for passwords in the same session how many pins can you create before it actually saves one? The wise owl will Never know never know never know.
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Dumb
Worst insurance app ever. It doesn’t offer digital cards, you take a picture of your physical card. To top it off, the default shape of the crop box isn’t even a rectangle - which is the physical card’s shape. I haven’t even explore the rest, pretty sure it’s just as useless.
Useless clunky app
See title
Tedious Sign-in
the app makes you sign in so many times, not just that it’s done every single time to access the app but that it scans my face at least three times, before making me input sign in info anyway, then scanning my face again for seemingly no reason, and THEN after all that still has the gall to suggest i make a pin to make it super more secure EVERY SINGLE TIME! just let me sign in and make my appointments!
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Excruciatingly inefficient
I have to say that both the service and the app are incredibly inefficient. My recent experience is illustrative. A simple request required a more than three hour phone call, speaking with five different staff members and waiting on numerous holds. This was followed up by messages in the app requesting information already provided, with exceptional delays, including requiring me to update the software, repeatedly fill out the same unnecessary questionnaire, repeatedly provide personal contact information already there, multiple requests to recreate the backup pin number, and repeated requirements to login again. My time is valuable, and this process is unduly burdensome for anyone, let alone patients fresh out of surgery. It is simply unacceptable. Accolade should be paying me for my time. Do better.
And a postscript: the musical sample that plays over and over again while on hold if you call Accolade has to have been selected to intentionally discourage callers from waiting on hold. The volume range and shrill notes are completely inappropriate.
And a postscript: the musical sample that plays over and over again while on hold if you call Accolade has to have been selected to intentionally discourage callers from waiting on hold. The volume range and shrill notes are completely inappropriate.
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App stays open
This app will stay open in background without permission. Even if you close the app it stays open taking up the top of your screen. I have to keep deleting it because it’s the only want to get it to go away.
Your insurance’s outsourced customer service
To be clear: Accolade is your insurance company’s outsourced customer service platform. They may hide behind the “care advocate” name, but they really are there to insulate insurance companies from customer complaints, frustrations, and to further gum-up the process of having claims approved and processed in a timely manner. And to be clear: they do a great job at this. The number of hours that I’ve spent trying to re-explain claim issues to each and everything new “advocate,” chasing down reimbursements, and pleading with Accolade to help me receive care under the terms of my plan only to be patronized with some lip service about how they work for us and not the insurance companies. If you’re working with Accolade be prepared to be your own advocate — and set aside a lot of free time for each need you have.
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Worst app ever
Between not being able to talk directly to the insurance company. Not having a direct link to the company that tells your EOB poor user design from multiple logins and multiple prompts for passwords in the same session how many pins can you create before it actually saves one? The wise owl will Never know never know never know.
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Horrific experience
As someone who works in healthcare, I’m trying to understand how much my institution is spending for an app that never seems to work. I was able to have a telehealth visit but the system never works afterwards. So no physician notes, no ability to message the doctor back. AI and vibe coding is going to get people killed. They spent more time making it look nice instead of actually working.
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Worthless
Would give 0 stars if I could. This company is of NO help at all. Just a glorified middle man that gets in the way at every step.
Navigating
This app is awful with navigation and the “help desk” is no help either. Just trying to set up an appointment and I keep going in circles or the app bugs out..
