Broken
The app is completely broken and unusable atm
Adrianna Rocks…BOOM!
Adrianna (ext 2463) was awesome! Very helpful, knowledgeable, & empathetic!
Service
Juanita was awesome answering my questions and concerns.
Functionality
I’m supposed to be on a call right now on the joint call won’t work
Doesn't work
EOBs don't show. Notifications pane shows blank despite indicating there are notifications. Pressing on settings does nothing. Needs some work
Worst app ever
Between not being able to talk directly to the insurance company. Not having a direct link to the company that tells your EOB poor user design from multiple logins and multiple prompts for passwords in the same session how many pins can you create before it actually saves one? The wise owl will Never know never know never know.
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Dumb
Worst insurance app ever. It doesn’t offer digital cards, you take a picture of your physical card. To top it off, the default shape of the crop box isn’t even a rectangle - which is the physical card’s shape. I haven’t even explore the rest, pretty sure it’s just as useless.
Useless clunky app
See title
Tedious Sign-in
the app makes you sign in so many times, not just that it’s done every single time to access the app but that it scans my face at least three times, before making me input sign in info anyway, then scanning my face again for seemingly no reason, and THEN after all that still has the gall to suggest i make a pin to make it super more secure EVERY SINGLE TIME! just let me sign in and make my appointments!
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Excruciatingly inefficient
I have to say that both the service and the app are incredibly inefficient. My recent experience is illustrative. A simple request required a more than three hour phone call, speaking with five different staff members and waiting on numerous holds. This was followed up by messages in the app requesting information already provided, with exceptional delays, including requiring me to update the software, repeatedly fill out the same unnecessary questionnaire, repeatedly provide personal contact information already there, multiple requests to recreate the backup pin number, and repeated requirements to login again. My time is valuable, and this process is unduly burdensome for anyone, let alone patients fresh out of surgery. It is simply unacceptable. Accolade should be paying me for my time. Do better.
And a postscript: the musical sample that plays over and over again while on hold if you call Accolade has to have been selected to intentionally discourage callers from waiting on hold. The volume range and shrill notes are completely inappropriate.
And a postscript: the musical sample that plays over and over again while on hold if you call Accolade has to have been selected to intentionally discourage callers from waiting on hold. The volume range and shrill notes are completely inappropriate.
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App stays open
This app will stay open in background without permission. Even if you close the app it stays open taking up the top of your screen. I have to keep deleting it because it’s the only want to get it to go away.
Your insurance’s outsourced customer service
To be clear: Accolade is your insurance company’s outsourced customer service platform. They may hide behind the “care advocate” name, but they really are there to insulate insurance companies from customer complaints, frustrations, and to further gum-up the process of having claims approved and processed in a timely manner. And to be clear: they do a great job at this. The number of hours that I’ve spent trying to re-explain claim issues to each and everything new “advocate,” chasing down reimbursements, and pleading with Accolade to help me receive care under the terms of my plan only to be patronized with some lip service about how they work for us and not the insurance companies. If you’re working with Accolade be prepared to be your own advocate — and set aside a lot of free time for each need you have.
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Worst app ever
Between not being able to talk directly to the insurance company. Not having a direct link to the company that tells your EOB poor user design from multiple logins and multiple prompts for passwords in the same session how many pins can you create before it actually saves one? The wise owl will Never know never know never know.
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Horrific experience
As someone who works in healthcare, I’m trying to understand how much my institution is spending for an app that never seems to work. I was able to have a telehealth visit but the system never works afterwards. So no physician notes, no ability to message the doctor back. AI and vibe coding is going to get people killed. They spent more time making it look nice instead of actually working.
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Worthless
Would give 0 stars if I could. This company is of NO help at all. Just a glorified middle man that gets in the way at every step.
Navigating
This app is awful with navigation and the “help desk” is no help either. Just trying to set up an appointment and I keep going in circles or the app bugs out..
Cumbersome
When I asked about preventative care coverage the app AI replied to say that it couldn’t answer so I’d have to wait until normal business hours. I have also had a terrible time trying to get an answer about what coverage for labs even with a live rep. I get better answers from unaffiliated AI apps.
Customer service is great!
If I could just rate customer service I would rate them 5. The app is a little wonky sometimes as in it displays error messages. And I had some trouble getting my doctors note from the app and it redirected me back to the app when I got a link sent to my email so there were hoops.
Great service, bad technology
Love the convenience, and the provider so far. My issues are all password related, I have had to change passwords almost every time I login, it keeps telling me that I put in the wrong password so I have to change it every time. Are you and missed an appointment because of this matter, it would not let me login in time for my appointment. I have tried calling, but I have had no luck.
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Hands down the worst app
Hr people. Please never unleash this nonsense on your employees. They are middle man of middle man. They cannot resolve anything themselves so you end up in an endless loop.
They say it integrates with create health for eob sure does not in the app and only on the website 3 pages deep in accolade. You can’t log into create health directly. If you try you are only dented and told to access via accolade webpage.
They say it integrates with create health for eob sure does not in the app and only on the website 3 pages deep in accolade. You can’t log into create health directly. If you try you are only dented and told to access via accolade webpage.
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