Horrible!
This app is terrible, even if you sign out of your session and attempt and I do mean attempt to sign back in it tell you your session is signed out but you can’t get back into it! The screen goes completely black with no options. It should not take 25 attempts to get into your coverage! I’ve updated the app and still is not working g correctly. Please fix this, extremely frustrating.
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Not all really helps
Some just answer to do their job but some really try to help to certain point. There should be direct accountability to BCBS when things are not resolved.
Where are my active messages??
Got kicked out and had to re-login. I was in the middle of chatting and setting up a lab tests through the messaging a doctor option and after I logged in again there’s literally nowhere to see current open messages. So frustrating that it happens right as I’m setting that up after the whole process of answering the AI’s questions and explaining everything to the doctor and now I’ll likely have to do that again. Please fix that dumb issue so members/patients can access open and ongoing chats
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Humana Associate
Horrible
Recent update caused it to stop working
Recent update caused it to stop working with lockdown mode. Why does the app need special permissions?
Worst app ever
Literally something is always broken or not working with this app, it is amazing how poorly optimized it is
iPad App doesn’t work…..at all?
September 2026 Update: iPad app does not seem to work. It’s continuously stuck loading just after login. iPhone app now works fine.
Previous Review: Every other time I login it auths via FaceID, then makes me login and crate a new pin….so what’s the point of FaceID? Lol
Otherwise app works fine.
Previous Review: Every other time I login it auths via FaceID, then makes me login and crate a new pin….so what’s the point of FaceID? Lol
Otherwise app works fine.
Trash App
The session expired as soon as I start a chat with online representatives, and I need to type my username and passwords again and again. And it can take forever to get a response from their representative. Don’t understand why my employer will partner with Accolade.
Frustrating, unhelpful.
Unable to get the help due to computer glitches, etc. Three hours wasted trying to a wellness appointment.
Sarah L
Sarah L was great helped me navigate the services and was friendly and knowledgeable
Checkin broken
I could not check in for my call with the doctor because the ‘Next’ button did not appear on the health pre-screening web pages.
Dystopian
If they spent half as many resources into providing service that they do creating the fake five star ads on here actually be a semi decent service. If you’ve seen the movie Brazil, you have an idea of what this is actually like.
Unusable
Infinite loading glitch everytime
Bug filled
Can’t login 90% of the time because it claims my password is wrong. The password saved in a password manager that works the other 10% of the time. When I do get in, I get stuck in AI chatbot loops, sent to a different website to get my EOBs and claim info, or they try to sell me virtual primary care BS. Employer claims this is supposed to make our lives easier, it doesn’t. I really wish they would switch back to Quantium.
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Broken
The app is completely broken and unusable atm
Adrianna Rocks…BOOM!
Adrianna (ext 2463) was awesome! Very helpful, knowledgeable, & empathetic!
Service
Juanita was awesome answering my questions and concerns.
Functionality
I’m supposed to be on a call right now on the joint call won’t work
Doesn't work
EOBs don't show. Notifications pane shows blank despite indicating there are notifications. Pressing on settings does nothing. Needs some work
Worst app ever
Between not being able to talk directly to the insurance company. Not having a direct link to the company that tells your EOB poor user design from multiple logins and multiple prompts for passwords in the same session how many pins can you create before it actually saves one? The wise owl will Never know never know never know.
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