Accolade, Inc. vs Credence
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Accolade, Inc.
Access personalized healthcare with integrated benefits and clinical guidance. Connect with virtual primary and urgent care physicians, therapists, and specialists. Get answers about coverage, bills, and find local providers easily.
- Personalized health assistant
- Virtual urgent and primary care
- Access to therapists and specialists
- Secure messaging and phone support
- Answers to coverage and benefits questions
- Virtual wallet for health cards
- Prescription benefit card access
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Personalized Healthcare focused on integrated access to benefits and clinical guidance right from your phone. Your Accolade Health Assistant® now adds our best-in-class virtual urgent and primary care physicians. You also gain access to our own therapists and medical specialists right at your fingertips. Our goal is to provide you with the best whole-person care in a way that meets your goals and your schedule. * Message your health assistant securely, with an easy way to connect by phone if needed * Get answers to coverage and benefits * Speak to a physician virtually 24 hours a day * Connect with mental health providers * Get a second opinion with access to our nation-wide specialists * Ask your health assistant for help finding a nearby local physician or facility * Get answers to your questions regarding your healthcare bills * Use the Accolade virtual wallet - share cards with your doctor right from the app * Also use your prescription benefit card from the app Don’t have an Accolade Health Assistant® yet? When you send your first secure message from the app, you’ll be assigned a dedicated health assistant for your entire family. Your health assistant gets to know you and understand your needs and goals. They will help you make the best decisions for you and your family.
Credence
Access your health plan details, claims, and benefits on the go. Easily view your member ID card, track spending, and find in-network providers. Securely communicate with customer service for a streamlined experience.
- Log in with Touch/Face ID
- Check claims and benefits
- View member ID card
- Track deductible and out-of-pocket spend
- Find in-network providers
- Secure customer service communication
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The Credence mobile app is now available for your iPhone intended for use by all Credence Blue Cross and Blue Shield members. Save time, and get your plan details on the go. Features for members: • Log in easily with Touch/Face ID options • Check your claims and benefits • View or email your member ID card • Track your deductible and out-of-pocket spend • Find an in-network provider with the Find Care tool • Communicate securely with Customer Service Use your Credence username and password to access your online account from the app. You can also set up Touch or Face ID for quicker access. *There is no charge from Credence Blue Cross and Blue Shield to download the Credence mobile app, but rates from your wireless provider may apply. This Information is for educational purposes only and is not a substitute for personal care from a licensed physician. Please consult your physician for diagnosis and treatment options.
Screenshots
Verdict
The clearest difference is rating: Accolade, Inc. at 4.8 against Credence's 3.9. Accolade, Inc. also leads on review sentiment (36% vs 10%) and ratings volume (42K vs 474). Credence's advantage is iOS requirement (15.1 vs 18.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Accolade, Inc. holds the better App Store score, 4.8 against 3.9. That said, the two scores are not equally well evidenced: Accolade, Inc. has 42K ratings behind it against 474, so its average is the more settled of the two. Written reviews point the same way: 36% of Accolade, Inc.'s written reviews are positive against 10% of Credence's.
Accolade, Inc. ships an update fortnightly, Credence every 2 months. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.
| Parameter | Accolade, Inc. | Credence |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (42K ratings) — better | 3.9 (474 ratings) |
| Positive reviews | 35.6% of reviews — better | 10.0% of reviews |
| Number of ratings | 42K — better | 474 |
| Update frequency | Fortnightly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 18.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 242 MB | 29 MB |
| Age rating | 12+ | 12+ |
| Developer | Accolade, Inc. | UTIC Insurance Company |
Customer experience
Accolade, Inc.
Credence
User reviews
Accolade, Inc.
From 42K App Store ratingsWhat we love
- 🚀 Easy to use
- 👍 Helpful service
- 💡 Convenient app features
- 🙌 Excellent customer service
Room to improve
- 🐛 Unreliable notifications
- 🕰️ Slow response times
- 🤖 Scripted/unhelpful responses
- 🤯 Frustrating user experience
Credence
From 474 App Store ratingsWhat we love
- 👍 On-the-go information access
- 👍 Virtual card is nice
- 🚀 Faster experience (one review)
- 👍 Good so far (two reviews)
Room to improve
- 🐛 App never works
- 🐛 App is terrible
- 🐛 App is not user friendly
- 🐛 App is archaic
- 🐛 App is useless
Bugs and requests
Accolade, Inc.
Reported bugs
3 issues- Login/password reset issues
- Inability to access PDF documents
- Disconnections during telehealth appointments
Requested features
3 requests- Option to call representative directly from app
- Improved search and filtering for providers
- 24/7 availability of agents
Credence
Reported bugs
13 issues- App will not let me view network
- App never works for looking up doctors
- Unable to see claims submitted over a month ago
- ID verification via text/email does not work
- App freezes and does not load properly
Show 8 moreShow fewer
- App stays on loading screen and never loads
- App perpetually hangs on loading screen after login
- Login credentials result in an indefinite loading screen
- App gets stuck on the load screen
- Dual factor authentication screen does not work
- Find care and claims sections show a buffering circle indefinitely
- App times out
- Benefits shut off unexpectedly
Requested features
8 requests- Invest in human-centered design for better UX
- Improve ID verification process (text/email)
- Allow adding ID card to Apple Wallet
- Provide clear information on what is paid and owed
- Display deductible and OOP status
Show 3 moreShow fewer
- Enable viewing of pharmacy claims
- Include dependent suffixes in the app
- Ensure benefits are active when they should be
In-app purchases
Accolade, Inc.
No in-app purchases
Credence
No in-app purchases
Questions
Is Accolade, Inc. free?
Is Credence free?
Which has better reviews, Accolade, Inc. or Credence?
Do Accolade, Inc. or Credence have ads?
Which is updated more often, Accolade, Inc. or Credence?
Other comparisons
