Well Digital vs Credence
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Well Digital
This app acts as a personalized daily health partner, understanding your needs to suggest actionable steps and reward your progress. It offers expert-designed health journeys, motivational tips, and on-demand human guidance for healthcare navigation and provider scheduling.
- Personalized health suggestions
- Daily health journeys
- Reward points for healthy steps
- Marketplace for rewards
- Actionable health tips
- On-demand healthcare navigation
- Provider scheduling assistance
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Well is your personalized daily health partner. With Well, you’re treated like a name instead of a number. Well works to understand you, then suggests the next step fit for you — while rewarding you every step of the way. Get your first bonus just for signing up. With Well, you are… - WELL known: We get you. Answer just a few questions and we’ll share the next thing you can do for your health. Personalized multi-day health journeys and “look ahead” suggestions, designed by our experts and suggested by Well’s advanced health engine. Well knows your next healthy step even before you do. - WELL rewarded: Healthy is job one. Every simple, healthy step you take builds motivation and keeps you moving toward your goals. Small wins add up over time. When you’re ready to recognize your progress, redeem your points in our marketplace full of your favorite brands. (Reward types are subject to change.) - WELL empowered: It’s easier to take that next step when you know the facts. Build confidence and momentum in your health journey with do-able tips that fit into your regular day and help move you towards your goals. With someone in your corner, you can get started on that new health routine. - WELL guided: Every now and then, we all need a little human guidance. Need help understanding bills and coverage, healthcare navigation guidance, and finding and scheduling a local provider? You’ll be happy to know our Well Guide team does it live and on-demand. Does that sound like typical healthcare to you? What others are saying about Well: - “It's not just about losing weight, getting exercise, or lowering blood pressure. It's about all of that. It’s about your overall health.” — Kim W. - “Thank you so much for finding them (a urologist) for me! I’ll be able to stay within the group for all of my needs…Thank you again for your help!” — Pablo L. - “I love the emphasis on mental health in the workplace, because for a very long time, all I did was work.” — Hannah L. - “Well is by far my favorite app on my phone.” — Mark D. Learn more about us at well.co
Credence
Access your health plan details, claims, and benefits on the go. Easily view your member ID card, track spending, and find in-network providers. Securely communicate with customer service for a streamlined experience.
- Log in with Touch/Face ID
- Check claims and benefits
- View member ID card
- Track deductible and out-of-pocket spend
- Find in-network providers
- Secure customer service communication
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The Credence mobile app is now available for your iPhone intended for use by all Credence Blue Cross and Blue Shield members. Save time, and get your plan details on the go. Features for members: • Log in easily with Touch/Face ID options • Check your claims and benefits • View or email your member ID card • Track your deductible and out-of-pocket spend • Find an in-network provider with the Find Care tool • Communicate securely with Customer Service Use your Credence username and password to access your online account from the app. You can also set up Touch or Face ID for quicker access. *There is no charge from Credence Blue Cross and Blue Shield to download the Credence mobile app, but rates from your wireless provider may apply. This Information is for educational purposes only and is not a substitute for personal care from a licensed physician. Please consult your physician for diagnosis and treatment options.
Screenshots
Verdict
The clearest difference is review sentiment: Well Digital at 79% against Credence's 10%. Well Digital also leads on rating (4.9 vs 3.9) and ratings volume (26K vs 474). Credence's advantage is monetization model (free vs free with in-app purchases) and device support (3 vs 1). On price, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Well Digital holds the better App Store score, 4.9 against 3.9. That said, the two scores are not equally well evidenced: Well Digital has 26K ratings behind it against 474, so its average is the more settled of the two. Written reviews point the same way: 79% of Well Digital's written reviews are positive against 10% of Credence's.
Well Digital ships an update fortnightly, Credence every 2 months. The most recent releases landed on September 25, 2026 and September 22, 2026 respectively.
| Parameter | Well Digital | Credence |
|---|---|---|
| Price | Free | Free |
| Rating | 4.9 (26K ratings) — better | 3.9 (474 ratings) |
| Positive reviews | 79.2% of reviews — better | 10.0% of reviews |
| Number of ratings | 26K — better | 474 |
| Update frequency | Fortnightly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 79 MB | 29 MB |
| Age rating | 12+ | 12+ |
| Developer | Well | UTIC Insurance Company |
Customer experience
Well Digital
Credence
User reviews
Well Digital
From 26K App Store ratingsWhat we love
- 👍 Fun and interesting
- 🎉 Informative and rewarding
- 🚀 Easy to use and navigate
- 💪 Helps with healthy lifestyle
- 🤗 Great customer service
Room to improve
- 🐛 Slow response time
- 🤔 Not user-friendly
- 💰 Rewards being diluted
- 🤖 Driven by AI and gaming algorithms
- 🤷♀️ Lack of real helpful content
Credence
From 474 App Store ratingsWhat we love
- 👍 On-the-go information access
- 👍 Virtual card is nice
- 🚀 Faster experience (one review)
- 👍 Good so far (two reviews)
Room to improve
- 🐛 App never works
- 🐛 App is terrible
- 🐛 App is not user friendly
- 🐛 App is archaic
- 🐛 App is useless
Bugs and requests
Well Digital
Reported bugs
3 issues- Login issues
- Journeys not working after updates
- Inconsistent point tracking and redemption
Requested features
4 requests- Allow users to revisit past lessons and challenges
- Improve notification system
- Provide more user-directed journeys
- Make the app more smartphone-friendly
Credence
Reported bugs
13 issues- App will not let me view network
- App never works for looking up doctors
- Unable to see claims submitted over a month ago
- ID verification via text/email does not work
- App freezes and does not load properly
Show 8 moreShow fewer
- App stays on loading screen and never loads
- App perpetually hangs on loading screen after login
- Login credentials result in an indefinite loading screen
- App gets stuck on the load screen
- Dual factor authentication screen does not work
- Find care and claims sections show a buffering circle indefinitely
- App times out
- Benefits shut off unexpectedly
Requested features
8 requests- Invest in human-centered design for better UX
- Improve ID verification process (text/email)
- Allow adding ID card to Apple Wallet
- Provide clear information on what is paid and owed
- Display deductible and OOP status
Show 3 moreShow fewer
- Enable viewing of pharmacy claims
- Include dependent suffixes in the app
- Ensure benefits are active when they should be
In-app purchases
Well Digital
No in-app purchases
Credence
No in-app purchases
Questions
Is Well Digital free?
Is Credence free?
Which has better reviews, Well Digital or Credence?
Do Well Digital or Credence have ads?
Which is updated more often, Well Digital or Credence?
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