Credence Well vs Credence
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Credence Well
Easily manage your health by finding in-network providers, understanding care costs upfront, and accessing personalized health resources. Achieve your wellness goals with a centralized hub for all your benefits and programs. Sync activity data from popular trackers.
- Find in-network providers
- Estimate care costs
- Access free health resources
- Manage benefits and programs
- Sync activity trackers
Read full descriptionHide full description
Credence Well-being connects you to everything you need to easily manage your health. With Credence Well-being, you can: - Find quality, in-network providers near you - Know how much care will cost before you see a doctor - Get free health resources tailored to you - Achieve your health goals with a helping hand - Access all your benefits and programs in one place Credence Well-being is available exclusively to individuals and their dependents who have access to Credence through their employee benefits program. Features vary depending on your employer’s offerings. Not sure if your employer offers Credence Well-being? Ask your employer’s Human Resources department. Note: Credence Well-being supports major activity trackers including Apple Health, Fitbit, and Garmin — so you can easily sync your activities. Castlight is an independent company providing wellness tools and services to Credence members. Credence is an independent licensee of the Blue Cross and Blue Shield Association in Alabama.
Credence
Access your health plan details, claims, and benefits on the go. Easily view your member ID card, track spending, and find in-network providers. Securely communicate with customer service for a streamlined experience.
- Log in with Touch/Face ID
- Check claims and benefits
- View member ID card
- Track deductible and out-of-pocket spend
- Find in-network providers
- Secure customer service communication
Read full descriptionHide full description
The Credence mobile app is now available for your iPhone intended for use by all Credence Blue Cross and Blue Shield members. Save time, and get your plan details on the go. Features for members: • Log in easily with Touch/Face ID options • Check your claims and benefits • View or email your member ID card • Track your deductible and out-of-pocket spend • Find an in-network provider with the Find Care tool • Communicate securely with Customer Service Use your Credence username and password to access your online account from the app. You can also set up Touch or Face ID for quicker access. *There is no charge from Credence Blue Cross and Blue Shield to download the Credence mobile app, but rates from your wireless provider may apply. This Information is for educational purposes only and is not a substitute for personal care from a licensed physician. Please consult your physician for diagnosis and treatment options.
Screenshots
Verdict
The clearest difference is rating: Credence Well at 4.7 against Credence's 3.9. Credence Well also leads on update cadence (fortnightly vs every 2 months). Credence's advantage is monetization model (free vs ad-supported) and review sentiment (10% vs 0%). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Credence Well holds the better App Store score, 4.7 against 3.9. Both are backed by a comparable volume of ratings — 967 and 513 respectively. Written reviews complicate that: 0% of Credence Well's written reviews are positive against 10% of Credence's, so the app with the better star average is not the one people write more warmly about.
Credence Well ships an update fortnightly, Credence every 2 months. The most recent releases landed on November 7, 2026 and November 3, 2026 respectively.
| Parameter | Credence Well | Credence |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (967 ratings) — better | 3.9 (513 ratings) |
| Positive reviews | 0.0% of reviews | 9.7% of reviews — better |
| Number of ratings | 967 — better | 513 |
| Update frequency | Fortnightly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 118 MB | 29 MB |
| Age rating | 12+ | 12+ |
| Developer | Castlight Health | UTIC Insurance Company |
Customer experience
Credence Well
Credence
Bugs and requests
Credence Well
Not enough reviews yet to summarise bugs or requests.
Credence
Reported bugs
13 issues- App will not let me view network
- App never works for looking up doctors
- Unable to see claims submitted over a month ago
- ID verification via text/email does not work
- App freezes and does not load properly
Show 8 moreShow fewer
- App stays on loading screen and never loads
- App perpetually hangs on loading screen after login
- Login credentials result in an indefinite loading screen
- App gets stuck on the load screen
- Dual factor authentication screen does not work
- Find care and claims sections show a buffering circle indefinitely
- App times out
- Benefits shut off unexpectedly
Requested features
8 requests- Invest in human-centered design for better UX
- Improve ID verification process (text/email)
- Allow adding ID card to Apple Wallet
- Provide clear information on what is paid and owed
- Display deductible and OOP status
Show 3 moreShow fewer
- Enable viewing of pharmacy claims
- Include dependent suffixes in the app
- Ensure benefits are active when they should be
In-app purchases
Credence Well
No in-app purchases
Credence
No in-app purchases
