Not a good app
Whenever I try to use the app, it just turns and turns it would not let me in so I will delete it
Response from developer
We are sorry to see you're having trouble using the app. Please email us at support@credencewell-being.com or call us at the number on the back for your insurance card so we can help. Thank you!
Can’t verify credentials
I’m an active member, my benefits are active, I’ve confirmed my account info and am able to login on my computer. But this app has never once let me login- every time I enter my username and pw it says “cannot verify credentials”.
Can’t Login
This app looks as though it was constructed in the 90’s. It is archaic and not only that, the screen where you choose how you want to dual factor authenticate doesn’t work so I am in fact never able to login. It’s useless and I wouldn’t recommend anyone download it. I have called them multiple times and nobody has been able to get my account to a place where I can login. Wouldn’t recommend the app or the health plan at all.
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Response from developer
Hi, we apologize for any issue you are having. We want to take a closer look at this for you. Please send a note to support@credencewell-being.com so we can connect.
Worthless
Information inside is not up to date so it is useless.
Response from developer
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at support@credencewell-being.com? We'll get you up and running
Cant register
I just can’t register. i fill out all fields and can’t go past stage 2 for some reason
Response from developer
This doesn't seem right. We want to take a closer look at this for you. Please send a note to support@credencewell-being.com so we can connect.
