Access your health plan details, claims, and benefits on the go. Easily view your member ID card, track spending, and find in-network providers. Securely communicate with customer service for a streamlined experience.
Reviews of Credence are mostly negative: the Health & Fitness app is rated 3.9/5 from 513 App Store ratings. What users like most: on-the-go information access, virtual card is nice. Top complaints: app never works, app is terrible. Summarized from real user reviews.
1.15.2
October 14, 2026
Thank you for using Credence! We update the app regularly so that we can make it better for you. Get the latest version for all of the available features and improvements. - Improved sign-in security - Clearer verification messages - Technology updates for a more reliable app experience
More13 issues
App will not let me view network
App never works for looking up doctors
8 requests
Invest in human-centered design for better UX
Improve ID verification process (text/email)
The Credence app allows Credence Blue Cross and Blue Shield members to access their health plan details on their mobile device. You can check claims and benefits, view your member ID card, track your deductible and out-of-pocket spending, and find in-network providers.
You can log in to the Credence app using your existing Credence username and password for your online account. For quicker access, you can also set up Touch ID or Face ID for biometric login.
There is no charge from Credence Blue Cross and Blue Shield to download or use the Credence mobile app. However, standard rates from your wireless provider for data usage may apply.
Members can easily log in, check their claims and benefits, view or email their member ID card, track their deductible and out-of-pocket spend, find in-network providers using the Find Care tool, and communicate securely with Customer Service.
Yes, the app includes a 'Find Care' tool that allows you to find in-network providers. This helps you locate healthcare professionals and facilities that are covered by your Credence Blue Cross and Blue Shield plan.
