BCBSIL vs Accolade, Inc.
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BCBSIL
Access your Blue Cross and Blue Shield of Illinois member information, including coverage, claims, and ID cards. Find in-network providers, estimate procedure costs, and manage pharmacy benefits. This app also offers virtual visit options and shopping tools for new plans.
- Access coverage, claims, and ID cards
- Find in-network doctors and facilities
- Estimate procedure costs
- Manage pharmacy benefits and prescriptions
- Virtual doctor visits
- View Explanation of Benefits
Read full descriptionHide full description
The Blue Cross and Blue Shield of Illinois (BCBSIL) app provides access to the Blue Cross and Blue Shield of Illinois member information and resources. BCBSIL app also provides shopping information such as getting a quote and tracking an application. Members can: • Login, register or change password • Easily access coverage, claims, and ID • Check deductible and out of pockets amounts • Find an in network doctor, hospital or facility • Find a nearby urgent care facility • Estimate the costs of procedures, tests and treatments • View patient reviews and average wait time • Search for doctors that speak Spanish • View medical benefits and copay levels • View pharmacy benefits and copay levels • Send ID to Apple Wallet for offline access • View their Explanation of Benefits • Log in via Touch ID • Share ID Card • Members with applicable pharmacy coverage can search for drug information and cost estimates, view and compare nearby pharmacies, and view reminders related to their prescriptions • Members with applicable coverage can access MDLive for virtual visits with a doctor (MDLive uses allergies and medications from your HealthKit when requesting a virtual visit)
Accolade, Inc.
Access personalized healthcare with integrated benefits and clinical guidance. Connect with virtual primary and urgent care physicians, therapists, and specialists. Get answers about coverage, bills, and find local providers easily.
- Personalized health assistant
- Virtual urgent and primary care
- Access to therapists and specialists
- Secure messaging and phone support
- Answers to coverage and benefits questions
- Virtual wallet for health cards
- Prescription benefit card access
Read full descriptionHide full description
Personalized Healthcare focused on integrated access to benefits and clinical guidance right from your phone. Your Accolade Health Assistant® now adds our best-in-class virtual urgent and primary care physicians. You also gain access to our own therapists and medical specialists right at your fingertips. Our goal is to provide you with the best whole-person care in a way that meets your goals and your schedule. * Message your health assistant securely, with an easy way to connect by phone if needed * Get answers to coverage and benefits * Speak to a physician virtually 24 hours a day * Connect with mental health providers * Get a second opinion with access to our nation-wide specialists * Ask your health assistant for help finding a nearby local physician or facility * Get answers to your questions regarding your healthcare bills * Use the Accolade virtual wallet - share cards with your doctor right from the app * Also use your prescription benefit card from the app Don’t have an Accolade Health Assistant® yet? When you send your first secure message from the app, you’ll be assigned a dedicated health assistant for your entire family. Your health assistant gets to know you and understand your needs and goals. They will help you make the best decisions for you and your family.
Screenshots
Verdict
BCBSIL and Accolade, Inc. both sit at 4.7 stars, but that hides the real split: 36% of Accolade, Inc.'s written reviews are positive against 11% of BCBSIL's. BCBSIL's advantage is chart position (#207 vs unranked) and iOS requirement (15.1 vs 18.0). On price, rating, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.7 for BCBSIL against 4.8 for Accolade, Inc.. Both are backed by a comparable volume of ratings — 27K and 42K respectively. Written reviews are what separate them: 11% of BCBSIL's written reviews are positive against 36% of Accolade, Inc.'s.
Both ship on a similar rhythm, roughly fortnightly. Both last shipped on September 24, 2026.
| Parameter | BCBSIL | Accolade, Inc. |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (27K ratings) | 4.8 (42K ratings) — better |
| Positive reviews | 11.0% of reviews | 35.6% of reviews — better |
| Number of ratings | 27K | 42K — better |
| Update frequency | Fortnightly | Fortnightly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #207 — better | — |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.1 — better | 18.0 |
| Further details — not scored | ||
| Size | 63 MB | 242 MB |
| Age rating | 4+ | 12+ |
| Developer | Blue Cross and Blue Shield of Illinois | Accolade, Inc. |
Customer experience
BCBSIL
Accolade, Inc.
User reviews
BCBSIL
From 27K App Store ratingsWhat we love
- 💻 User-friendly interface
- 🔒 Secure login options
- 🗓️ Convenient access to claims and coverage details
- 🔍 Helpful provider search functionality
Room to improve
- 🐛 Frequent login issues and app crashes
- 🤔 Confusing navigation and lack of intuitive features
- 📱 Outdated and non-responsive design
- 🕰️ Slow app performance and long load times
- 🤷♀️ Inaccurate or incomplete information displayed
Accolade, Inc.
From 42K App Store ratingsWhat we love
- 🚀 Easy to use
- 👍 Helpful service
- 💡 Convenient app features
- 🙌 Excellent customer service
Room to improve
- 🐛 Unreliable notifications
- 🕰️ Slow response times
- 🤖 Scripted/unhelpful responses
- 🤯 Frustrating user experience
Bugs and requests
BCBSIL
Reported bugs
4 issues- Login credentials not recognized
- Unable to access account information
- Inconsistent app behavior across devices
- Errors when trying to update personal details
Requested features
5 requests- Ability to copy insurance information
- Enhanced provider search with more details
- Seamless integration with other healthcare apps
- Improved mobile-optimized design and navigation
- Faster and more reliable app performance
Accolade, Inc.
Reported bugs
3 issues- Login/password reset issues
- Inability to access PDF documents
- Disconnections during telehealth appointments
Requested features
3 requests- Option to call representative directly from app
- Improved search and filtering for providers
- 24/7 availability of agents
In-app purchases
BCBSIL
No in-app purchases
Accolade, Inc.
No in-app purchases








