Comparison

BCBSIL vs Accolade, Inc.

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

BCBSIL

Access your Blue Cross and Blue Shield of Illinois member information, including coverage, claims, and ID cards. Find in-network providers, estimate procedure costs, and manage pharmacy benefits. This app also offers virtual visit options and shopping tools for new plans.

Highlights
  • Access coverage, claims, and ID cards
  • Find in-network doctors and facilities
  • Estimate procedure costs
  • Manage pharmacy benefits and prescriptions
  • Virtual doctor visits
  • View Explanation of Benefits
Features
Read full description

The Blue Cross and Blue Shield of Illinois (BCBSIL) app provides access to the Blue Cross and Blue Shield of Illinois member information and resources. BCBSIL app also provides shopping information such as getting a quote and tracking an application. Members can: • Login, register or change password • Easily access coverage, claims, and ID • Check deductible and out of pockets amounts • Find an in network doctor, hospital or facility • Find a nearby urgent care facility • Estimate the costs of procedures, tests and treatments • View patient reviews and average wait time • Search for doctors that speak Spanish • View medical benefits and copay levels • View pharmacy benefits and copay levels • Send ID to Apple Wallet for offline access • View their Explanation of Benefits • Log in via Touch ID • Share ID Card • Members with applicable pharmacy coverage can search for drug information and cost estimates, view and compare nearby pharmacies, and view reminders related to their prescriptions • Members with applicable coverage can access MDLive for virtual visits with a doctor (MDLive uses allergies and medications from your HealthKit when requesting a virtual visit)

About

Accolade, Inc.

Access personalized healthcare with integrated benefits and clinical guidance. Connect with virtual primary and urgent care physicians, therapists, and specialists. Get answers about coverage, bills, and find local providers easily.

Highlights
  • Personalized health assistant
  • Virtual urgent and primary care
  • Access to therapists and specialists
  • Secure messaging and phone support
  • Answers to coverage and benefits questions
  • Virtual wallet for health cards
  • Prescription benefit card access
Features
Read full description

Personalized Healthcare focused on integrated access to benefits and clinical guidance right from your phone. Your Accolade Health Assistant® now adds our best-in-class virtual urgent and primary care physicians. You also gain access to our own therapists and medical specialists right at your fingertips. Our goal is to provide you with the best whole-person care in a way that meets your goals and your schedule. * Message your health assistant securely, with an easy way to connect by phone if needed * Get answers to coverage and benefits * Speak to a physician virtually 24 hours a day * Connect with mental health providers * Get a second opinion with access to our nation-wide specialists * Ask your health assistant for help finding a nearby local physician or facility * Get answers to your questions regarding your healthcare bills * Use the Accolade virtual wallet - share cards with your doctor right from the app * Also use your prescription benefit card from the app Don’t have an Accolade Health Assistant® yet? When you send your first secure message from the app, you’ll be assigned a dedicated health assistant for your entire family. Your health assistant gets to know you and understand your needs and goals. They will help you make the best decisions for you and your family.

Screenshots

BCBSIL4 screens
Accolade, Inc.4 screens

Verdict

The call

BCBSIL and Accolade, Inc. both sit at 4.7 stars, but that hides the real split: 36% of Accolade, Inc.'s written reviews are positive against 11% of BCBSIL's. BCBSIL's advantage is chart position (#207 vs unranked) and iOS requirement (15.1 vs 18.0). On price, rating, ratings volume and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.7 for BCBSIL against 4.8 for Accolade, Inc.. Both are backed by a comparable volume of ratings — 27K and 42K respectively. Written reviews are what separate them: 11% of BCBSIL's written reviews are positive against 36% of Accolade, Inc.'s.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly fortnightly. Both last shipped on September 24, 2026.

Scorecard3 real differences · 8 level
BCBSIL versus Accolade, Inc.: the parameters behind the verdict, then further details
ParameterBCBSILAccolade, Inc.
PriceFreeFree
Rating4.7 (27K ratings)4.8 (42K ratings) — better
Positive reviews11.0% of reviews35.6% of reviews — better
Number of ratings27K42K — better
Update frequencyFortnightlyFortnightly
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#207 — better
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS15.1 — better18.0
Further details — not scored
Size63 MB242 MB
Age rating4+12+
DeveloperBlue Cross and Blue Shield of IllinoisAccolade, Inc.

Customer experience

BCBSIL

All ratings26,990 ratings
Positive92.4%
Neutral1.6%
Negative6.0%
Written reviews317 reviews
Positive11.0%
Neutral3.8%
Negative85.2%

Accolade, Inc.

All ratings41,976 ratings
Positive96.8%
Neutral1.7%
Negative1.5%
Written reviews233 reviews
Positive35.6%
Neutral1.7%
Negative62.7%

User reviews

BCBSIL

From 27K App Store ratings

What we love

  • 💻 User-friendly interface
  • 🔒 Secure login options
  • 🗓️ Convenient access to claims and coverage details
  • 🔍 Helpful provider search functionality

Room to improve

  • 🐛 Frequent login issues and app crashes
  • 🤔 Confusing navigation and lack of intuitive features
  • 📱 Outdated and non-responsive design
  • 🕰️ Slow app performance and long load times
  • 🤷‍♀️ Inaccurate or incomplete information displayed

Accolade, Inc.

From 42K App Store ratings

What we love

  • 🚀 Easy to use
  • 👍 Helpful service
  • 💡 Convenient app features
  • 🙌 Excellent customer service

Room to improve

  • 🐛 Unreliable notifications
  • 🕰️ Slow response times
  • 🤖 Scripted/unhelpful responses
  • 🤯 Frustrating user experience

Bugs and requests

BCBSIL

Reported bugs

4 issues
  • Login credentials not recognized
  • Unable to access account information
  • Inconsistent app behavior across devices
  • Errors when trying to update personal details

Requested features

5 requests
  • Ability to copy insurance information
  • Enhanced provider search with more details
  • Seamless integration with other healthcare apps
  • Improved mobile-optimized design and navigation
  • Faster and more reliable app performance

Accolade, Inc.

Reported bugs

3 issues
  • Login/password reset issues
  • Inability to access PDF documents
  • Disconnections during telehealth appointments

Requested features

3 requests
  • Option to call representative directly from app
  • Improved search and filtering for providers
  • 24/7 availability of agents

In-app purchases

None

BCBSIL

No in-app purchases

None

Accolade, Inc.

No in-app purchases

Questions

Is BCBSIL free?
BCBSIL is free to download, with no in-app purchases.
Is Accolade, Inc. free?
Accolade, Inc. is free to download, with no in-app purchases.
Which has better reviews, BCBSIL or Accolade, Inc.?
Accolade, Inc. is rated higher. BCBSIL averages 4.7 out of 5 from 27K ratings, while Accolade, Inc. averages 4.8 from 42K ratings.
Do BCBSIL or Accolade, Inc. have ads?
Neither BCBSIL nor Accolade, Inc. shows ads.
Which is updated more often, BCBSIL or Accolade, Inc.?
BCBSIL ships an update fortnightly, and Accolade, Inc. fortnightly. Most recently, BCBSIL was updated on September 24, 2026 and Accolade, Inc. on September 24, 2026.

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