Devastated
Horrible experience! Living in pain.
Doesn’t work
This app is worse than being on the phone with your HMO
It’s ok but not perfect
The main thing is when you’re paying your premiums it doesn’t always give enough information.
I can’t find how to automatic pay each month out of my account
And there’s times I go look to see when the next bill is or if I pay the last bill it keeps circling and circling doesn’t always give me the information one day but the next day it works
I wish they had a place where I can click on to not just see what the insurance has paid for to the doctors. I want to see a list of what I’m paying to the insurance each month. They have date time anything that’s needed.
And if it’s there, it’s very hard to find it.
Otherwise, everything else seems good. It’s just about the payment process is not very good.
I can’t find how to automatic pay each month out of my account
And there’s times I go look to see when the next bill is or if I pay the last bill it keeps circling and circling doesn’t always give me the information one day but the next day it works
I wish they had a place where I can click on to not just see what the insurance has paid for to the doctors. I want to see a list of what I’m paying to the insurance each month. They have date time anything that’s needed.
And if it’s there, it’s very hard to find it.
Otherwise, everything else seems good. It’s just about the payment process is not very good.
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Fix basic features
Unable to send messages from the app which is a critical and necessary function. Times out.
Can’t Login
I haven’t been able to use this app at all because I keep getting an error message and to try again later. I get and enter the passcode, but I continue to get an error message. Not sure if there’s a point to having this app on my phone.
Very good with minor annoyance
The app is good overall but I have a minor annoyance. You can view your insurance ID card, but you can’t copy the member ID and other information on the card. When filling out forms online, this would be very helpful.
Register link broken!!!
Neither the app nor the website currently lets you register your account. Please fix!!!!!
still bad. No changes
The app is horrendous. Search does not work, there are very few providers that are listed and I always have to call to get anything done. Also, messages feature is useless.
Update- now I have to verify myself every time I want to login. Beyond ridiculous that it takes me 5 minutes to login every time.
Update- now I have to verify myself every time I want to login. Beyond ridiculous that it takes me 5 minutes to login every time.
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Andndbsjaj
Andbbdhs
Account support
Can not create new account. Software is terrible
Referrals
No way to track approved referrals
Can't load Claims
No point to the app if you can't view your claims. Just says "We're having trouble loading your claims" every time.
Also make you trust your device every single time. Do you even bother testing?
Also make you trust your device every single time. Do you even bother testing?
This is the worst app I have ever used
The interface of this app is not only bad, it’s basically useless. Finding a provider is a monumental task. The results it gives you are useless.
Stop asking for reviews!
My new policy: every time an app asks for a review that’s an automatic one star. It’s intrusive and annoying. I don’t want to play your game so quit trying to force me.
Worst insurance
My A1c is 11 and you guys need further proof for my Ozempic. I feel like you guys want me to die.
PPO Silver plan
Although for 2026, my premium went up by about 110%, the coverage and the flexibility is outstanding. I have seen a number of specialists seeking relief from several conditions, I sought these specialist out myself without the need for referrals and as long as they fall within the inpatient category, I've never had a problem
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Terrible idea
I have insurance for my entire family, but only my card can be pulled up. Select a family member and you get an error message requesting that you try again later. I’ve tried for weeks. My app is updated. Now what if this was an emergency? Digital only is a terrible idea.
Change of address
I wish you can make change of address in the app
Annoying app interface
Can’t login on mobile no matter how many times I click “trust this device”, the device is never saved. Email verification codes are not sending to my email either. Also the find a provider directory is outdated or inaccurate in terms of showing me providers that are actually in-network. Overall, extremely annoying experience with BCBSIL
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Terrible at paying claims.
I had cataract surgery 9 months ago. They didn’t pay all of the bill and kept giving me the runaround. I was on the phone, on hold on and off, for an hour. BCBS said I didn’t need a waiver. I just got a bill from the eye surgery center and when so called, they said ai need to call BCBS and get a waiver. I need help and BCBS is making it very difficult. I’m going to fight this to the end, BCBS needs to pay it or tell me why they won’t pay it. The eye surgery center says my insurance company said it wasn’t an emergency. My dr told me I had cataracts and that’s why I can’t see at night and can barely see with my glasses on, what constitutes an emergency cataract surgery. That makes no sense at all so now I have to sit on the phone with BCBS to get this figured out. I can’t wait for Medicare in a few months, I would never recommend BCBS. I pay my high premiums every month for lousy service and non paid claims.
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