Terrible at paying claims.
I had cataract surgery 9 months ago. They didn’t pay all of the bill and kept giving me the runaround. I was on the phone, on hold on and off, for an hour. BCBS said I didn’t need a waiver. I just got a bill from the eye surgery center and when so called, they said ai need to call BCBS and get a waiver. I need help and BCBS is making it very difficult. I’m going to fight this to the end, BCBS needs to pay it or tell me why they won’t pay it. The eye surgery center says my insurance company said it wasn’t an emergency. My dr told me I had cataracts and that’s why I can’t see at night and can barely see with my glasses on, what constitutes an emergency cataract surgery. That makes no sense at all so now I have to sit on the phone with BCBS to get this figured out. I can’t wait for Medicare in a few months, I would never recommend BCBS. I pay my high premiums every month for lousy service and non paid claims.
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Start date!!!!!!
It should start 01/2026
Terrible customer service
I reached my out-of-pocket maximum in August and I’ve been communicating with Blue Cross and my medical provider for 10 months and they just keep pointing their fingers at each other.
Every time I call, I have to spend 20 minutes explaining the problem to everybody, but it just doesn’t help. I’ve been on the phone one party or the other at least a dozen times and sent so many messages they can’t even be copy counted.
Simply ridiculous
Every time I call, I have to spend 20 minutes explaining the problem to everybody, but it just doesn’t help. I’ve been on the phone one party or the other at least a dozen times and sent so many messages they can’t even be copy counted.
Simply ridiculous
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“Find a provider” on app doesn’t work
So very helpful!
Login doesn’t work
Login doesn’t work
Coverages and Copays
These are a lot higher than last place. Maybe it’s based on employees? $10 to $35 for office visits? Wow…I’m in wrong business
Server not working
Every time I want to look for a provider, it says that the server is down. I need to find a provider immediately and this is annoying. I’ve been trying for hours to find a provider in my area.
Worst service
I called multiple times to change my heath care service from Duly to Northwestern, but, unfortunately, they did not do that and as a result, my appointment got delayed by six months. I wish there were other options for us.
This sucks
Terrible on line service. Too complicated.
Deductibles and copayments
I am tired of paying premiums, deductibles of 3600/- . I work hard but still feel defeated
Out of pocket maximum issue
The out of pocket maximum listed on my app doesnt seem accirate according to my benefot plan
Doesn’t work
95% of the time it doesn’t show any of my account information. I’ve called about it and have been told nothing is wrong, but clearly there is when nothing on my account shows except an error message.
App log-in
I’ve only ever had one phone since downloading the BCBSIL app and every time I log in using my facial recognition password, I’m still asked to verify it’s the same phone.
#37 in health and fitness?
I can’t even login. Just an error over and over. Typical.
Have to authenticate every time
Every time I log in, I have to authenticate my device, I select “trust device” which states that I will no longer have to take this step, but it does not seem to matter. Literally, every time I log on to this app, I have to authenticate, which is very annoying. Their technology is not great.
Slow and hard to navigate
Very slow and can’t go easily find ids
Dreadful
Dreadful experience so far very difficult to deal with
Claim submission
Amazing ease after being taught by the rep on the app
Stop trying to default me to paperless!
Every time I login your app tries to trick me into going paperless.
BCBSIL
I was
Previously on bcbs Illinois. My husband works for the Union and hle wn llback to work so I would haved to be on Bcbs Illinois as long as I can from April 1. To 4-31 for sure. Thank u so much for looking into it for me too
Previously on bcbs Illinois. My husband works for the Union and hle wn llback to work so I would haved to be on Bcbs Illinois as long as I can from April 1. To 4-31 for sure. Thank u so much for looking into it for me too
