PlushCare User Reviews

Customer Experience

Positive experience80.0% of reviews
Neutral1.2% of reviews
Negative experience18.8% of reviews

~ Based on 580 written reviews from the US App Store.

What users say

Is PlushCare Safe?

PlushCare: Online Doctor appears safe based on user ratings. AppsHunter Safety Score for PlushCare is 98/100.

This assessment is based on 143,358 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.8% of ratings point to a safe experience
0.6% of ratings suggest some concerns
1.7% of ratings point to a risky experience

~ Based on 139,245 App Store ratings for PlushCare.

Is PlushCare Legit?

PlushCare: Online Doctor appears to be a legitimate app. AppsHunter Legitimacy Score for PlushCare is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Best Appointment Ever

I experienced severe burns on my lower legs and can't walk. I had been trying to get an appointment for 48 hrs at an office which was a nightmare. I was able to book appointment with PlushCare in only one hour! My doctor showed up on time and listened carefully, I was able to get the oral and topical steroids I need for the back half of my recover so I can walk again!
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Not worth it!

I’ve used PlushCare for about six months and it is SUCH an expensive headache. The 2-3 days it takes for anyone to get back to you is, in itself, not conducive for actually addressing issues that arise. Medication refills are an unbelievably expensive and difficult process. There are lots of these services, and I definitely would not recommend this one.
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No Show Doctors

They will show up when they feel like it. If they don’t show, and you’re really sick, too bad. If you don’t complete an appointment with them (because they don’t bother to show up) you can’t even leave a review. That’s why they all have such great ratings. What a racket.

Dr Le!

She listened asked follow -up questions and is very attentive, highly recommended!! Thank you , Dr. Le!

Highly Recommended

She was extremely professional and attentive. Very knowledgeable and practical. She was patient and listened to my concerns with care and understanding. Highly recommended.

Easy peasy!!

I love the ease of “seeing” my dr. when I need to.
Dr. Hyun Jin Kim breaks everything down for me and answers all my questions. She’s very thorough, I am grateful for these types of telehealth services especially when you can’t leave work, are pressed for time etc. The services are affordable too and that’s a plus. I love Plushcare!
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Absolutely Fantastic!

Very satisfied with my visit. Same day appointment. The doctor was knowledgeable and friendly. Got the exact care that I was looking for…and I didn’t have to wait, literally, 4+ months for the next available appointment with my regular pcp for a very simple issue. Thank you for this service!

Best doctor!

Dr. Binns is so great! She listens, she cares, and she actually pays attention. She doesn’t dismiss what you’re feeling.

Ricky R., RN, BSN

Dr. Huggins was extremely kind, knowledgeable, & concerned with not only my medical condition but also my medical health, as well as psychological health, she is very informative about all aspects with respect to my condition and gave me excellent insight & advice, thank you very much, Dr. Huggins

Truly amazing

This was a great experience. They really made Rx simple.

Richard Burruss

Dr. Burruss is awesome. Straight forward and has a great personality. He is great! I was actually able to speak to him and he listened.

Bad doctor: no mechanism to review

Yesterday I had a terrible session with a doctor named Cassandra Wooten. First off, she was 10 minutes late. That’s ok, but when she finally logged on, I said: “Hello!” And I guess she didn’t hear me because she took a beat, gave me a condescending look and said: “I never start my sessions until my patient greets me with a ‘hello!’” In this weird singsong voice. I nodded, thinking she was thanking me for my greeting but she stayed there staring at me, head cocked. I said: “I said ‘hello.’…uh, ‘Hello.’” She nodded, and said: “There we go.” Uh, OK…. Then she proceeded to do NOTHING. She asked me what the problem was so she obviously hadn’t looked at anything I had written. I explained that I had something wrong with my finger, a bad infection. She said: “I don’t know how you expect me to help when you didn’t upload a picture.” And I explained that I didn’t see an option to do that. “There was,” she said, “You just didn’t do it.” After the session, I saw that I had received a “check in” email that I hadn’t seen prior to the session, so maybe it was in that email, but there was no option I saw at time of booking. So I asked her: “Can I turn my camera around and show it to you?” She said: “I don’t know what you expect me to tell from looking at it.” Uh, what?? Aren’t you a doctor? What would you do with a picture then? Then she said: “Isn’t there an Urgent Care near you that you can go to?” So, why are you here on this service then?!!!? I ended up ending the call, bewildered. And she had the nerve to send out a fake “after care” notice that listed diagnoses she never actually performed. The worst part is that PlushCare gives no option to review the doctors on their app, even though the doctors all have bunches of reviews and a rating. So…where are those coming from? I was told to leave a review here and on Trustpilot. So I’ll do that, if only to let people know. I’ve had good experiences prior on the app but if there is no actual way to honestly review doctors, there’s no way to know what you’re getting.
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Dr Patrick is my go to !

Dr Patrick is Fantastic!
Very knowledgeable and professional!I highly recommend him!!!

Great Experience

I wish that my PlushCare doctor (Dr. Cheryl Jeffries) was my real life GP. Knowledgeable, compassionate, and she listens. 100% satisfaction.
Thank you!

DR.Gerber

Dr. Gerber is great. She really educates you about what medication you are taking .

Doctor never shows up

As the title says. I tried making an appointment a couple times, doctor no show both times.

3rd time doctor used wrong diagnostic code for referral. Tried referring to neurologist using tinnitus as diagnostic code.

Amazing

One of the easiest most convenient doctors visit ever. Absolutely recommend PlusCare to everyone.

Easy and helpful

This was my first time using Telehealth for a Doctors appointment. I was surprised how easy it was and how thorough the process. I’ll definitely use this ap again.

Dr Allen Marks

Super helpful, competent, responsive

Convenient

Most convenient experience booking appointment ever. Saw me within 40 minutes. Diagnosed and prescribed all within hour. Incredibly knowledgeable doctor. 10/10 recommend.