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One Medical

One Medical

Primary & 24/7 on-demand care

57K ratings
599 reviews
#42 in free Medical
💪 Health & Fitness
🏥 Medical
Free

Details

  • Released
  • Updated
  • September 27, 2010
  • October 12, 2026

Developer

One Medical Group, Inc.
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📈no. 42
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About

Access comprehensive primary and on-demand medical care through a membership-based service. Schedule appointments, request prescriptions, message providers, and manage your health records anytime, anywhere.

✓Schedule in-office or remote visits
✓24/7 on-demand virtual care
✓Secure messaging with providers
✓Prescription refill requests
✓Access health records
✓Manage bills and insurance
Show original description

What users say about One Medical

Reviews of One Medical are mostly positive: the Medical app is rated 4.9/5 from 57K App Store ratings. What users like most: instant help when you feel the worst, fantastic response time. Top complaints: misleading Pricing Practices – Beware of Unexpected Charges, billing issues take 3+ months to resolve. Summarized from real user reviews.

Positive things

  • 🚀Instant help when you feel the worst
  • 👍Fantastic response time
  • 👍Excellent video care
  • 👍Amazing Care and Completely Worth the Yearly Membership Fee
  • 👍Best way to get quick medical advice
  • 👍Just the best service
  • 👍The Best Dr./Patient system

Negative things

  • 🐛Misleading Pricing Practices – Beware of Unexpected Charges
  • 🐛Billing issues take 3+ months to resolve
  • 🐛Providers come and go too frequently
  • 🐛App is a bit clunky
  • 🐛This app is just bad
  • 🐛Tapping on the wrong button could cost $380
  • 🐛Bait and switch, video calls are not free
See all reviews
+1

What's New in One Medical

4.111.0

October 12, 2026

What's new? • Minor bug fixes and improvements If you're enjoying using the app, please leave us a review! Having problems with the app or have suggestions to make it better? Let us know at techsupport@onemedical.com.

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Charts

Top Free

📈 42+1

Medical

This app rose +1 position in Medical chart.

Last updated on October 14, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Keith Hoody

So fantastic!! What a great provider. Thank you for your help!
XoxoxoxozzzxxxzzoooooXoxoxoxozzzxxxzzooooo

Great response time

Video chat was available within a minute or 2. Questions were answered.
Sunnyvale commuterSunnyvale commuter

One medical has become garbage since Amazon took over

Wait times are longer. Virtual visits are longer. You can’t message your doctor directly anymore. One Medical has become pure garbage since the Amazon takeover
omgpliableomgpliable

Emily Hunt PA is the reason I would stick with One Medical

Emily Hunt PA gave awesome care and was very attentive and thorough. She took the time and was very professional. I would recommend Amazon One Medical because of her.
Austi CriticAusti Critic

Great Value

Had a video interview in under 1 minute of wait, the doctor was awesome!
Billdo bagleyBilldo bagley
See 594 more reviews

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User experience

🐞

Reported Bugs

6 issues

Hours of offices and labs are never up to date

Bug

No way to see upcoming appointments within the app after booking

Bug

Privacy concerns with multiple staff accessing conversations

Bug

Messages to doctors silently fail to send

Bug

App frequently deletes draft messages when switching apps

Bug

Disabled basic copy and paste when writing messages

Bug
✨

Requested Features

6 requests

Ability to mark tasks as 'scheduled' and input appointment dates

Feature

Integrate with Google Calendar

Feature

Allow managing family members from one account

Feature

Improve iPad support

Feature

Fix message drafts being deleted when switching apps

Feature

Restore copy/paste functionality when composing messages

Feature

FAQ

What is One Medical?

One Medical is a membership-based primary care practice that reimagines the doctor's office. It offers convenient access to primary care for your body and mind, both in-office and virtually, 24/7.

What can I do with the One Medical app?

The app allows you to schedule appointments, request prescription renewals, get answers to medical questions 24/7, send secure messages to providers, access your health records, and manage bills and insurance.

Is One Medical free to use?

Access to the One Medical app is exclusive to One Medical members. Membership is required to utilize the services offered through the app. Information about membership can be found on their website or by inquiring with employers.

What kind of medical care does One Medical provide?

One Medical provides comprehensive primary care, including preventive care, mental health services, and treatment for illnesses and injuries. They also offer 24/7 on-demand virtual care for urgent needs at no extra cost.

Can I use One Medical if I have health insurance?

Yes, One Medical accepts most major health insurance plans, including Medicare. They work with your insurance to manage copays and bills.