Total Scam
Saw the doctor for severe back pain. She wrote me a referral for PT and said it would come through on the app later. This referral was mistakenly written for the wrong place. No one responded to my calls or messages to resubmit the referral.
Providers and staff are great but AI / Amazon is not
I’ve been with one medical since before it was one medical. The doctors and staff are fantastic. And I wish I could separate out this review. What is terrible is the way they have forced a connection to Amazon, the use of AI, not being able to message a provider directly. I did not want my Amazon app connected to my one medical account.
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Convenient and easy to use
One Medical made it easy to get care when I needed it. The experience was simple and convenient, and I’d use it again.
Best nurse practitioner
If I could give a 10 star review, I would
Do not use this
Do not use it. They charged $700 for 10 minutes virtual visit. Total scam.
Skin care issue
Traci was fantastic! She was fun and straightforward! She knew her stuff and I really enjoyed talking to her!
Great Medical Care
I had a scrape on my hand which got infected and next thing I knew it was throbbing and I was in pain and thought oh my God this can’t get worse that could be very serious. I remember that I had Amazon had a medical app relationship and set it up next thing I know I was talking to a doctor and picking up my antibiotics within an hour time very impressed as well as reaching out for some other issues with a different type of doctor. I got some great feedback and directed to the right person for me. Thanks again.
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Excellent
It has saved me from making too many phone calls just to try to get doctor’s appointments. Happy so far
Keith Hoody
So fantastic!! What a great provider. Thank you for your help!
Great response time
Video chat was available within a minute or 2. Questions were answered.
One medical has become garbage since Amazon took over
Wait times are longer. Virtual visits are longer. You can’t message your doctor directly anymore. One Medical has become pure garbage since the Amazon takeover
Emily Hunt PA is the reason I would stick with One Medical
Emily Hunt PA gave awesome care and was very attentive and thorough. She took the time and was very professional. I would recommend Amazon One Medical because of her.
Great Value
Had a video interview in under 1 minute of wait, the doctor was awesome!
Great experience
Had a great Customer experience with the physicians assistant, Leslie, very professional, and patient, addressed all our concerns and came up with a great solution.
A+
A+
Kayleigh was amazing!!!
Kayleigh was fantastic. Very knowledgeable, friendly kind, and explained everything to me. She is definitely great at her job.!!
Paid all this money for a visit for a prescription and got ghosted
I paid $200 for a visit + did labs so I could get medicine and I sent all the info they asked for and they ghosted me despite charging me and my insurance. Now they want me to pay $100 a year to visit again where they’ll likely charge me again and still ignore my help I really need this medicine and they’re ignoring me what kind of a scam is this there’s no contact with my insurance about my prescription on my UHG app or OneMedical they straight up stole money from me.
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On point
Travis was asked all the right questions to diagnose what action was needed. Would highly recommend.
Excellent service has diminished due to Amazon takeover
The ability to contact my chosen provider has been significantly diminished since Amazon has pushed its AI into every corner of this app. It used to be more helpful before AI. One Medical used to be excellent because of the ease of contact with my PCP. Not so easy any more :(
Urgent care
Quick easy to
Talk to and caring thank you
Talk to and caring thank you
More Amazon trash
This app used to be really useful and useable. But as Amazon takes over- the app is just filled with advertising trash. I can’t even schedule the appointments I need anymore because it keeps forcing me to appointment types I don’t want. This defeats the whole purpose of concierge medicine. It’s becoming unusable garbage. I can’t do any of the things I need to do while it tries to jam GLP-1 appointments down my throat. Just useless. But Amazon will change nothing. Because money is more important that useable healthcare services.
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