Saved money on urgent care
Had a wasp sting and saved a trip to urgent care and got care from my couch.
As with everything else, AI makes this worse
Nobody with more than a second-grade education wants medical advice from a hallucinating plagiarism machine.
OneNurse
They should call this place one nurse not one medical. Or maybe one medical means they have one medical doctor working across the whole operation? That would be a fitting name.
So convenient and kind
What an amazing experience, so thankful
Great service
It was easy to schedule an appointment on the app.
The BEST
Always quick, efficient, professional care.
The best thing since sliced bread
It literally took me five minutes to sign up and one minute to be connected with a doctor or a nurse to get the antibiotics that I needed. I love this idea.
Avoid and get a cost estimate upfront
Although the medical attention I received from my Dr. at One Medical has been acceptable I cannot recommend this company. It seems like they have gone down hill since being acquired by Amazon.
My first issue was when I went in for a flu and covid shot last year. Due to an insurance coverage mix up at the time I was unknowingly uninsured when I went for my vaccination. One Medical should have known this when I arrived for my appointment. I checked in, got my vaccination and left. Months later I received an outrageous bill for these simple vaccinations. I could have gone to CVS or many other providers had I known One Medical was going to charge me three times the going rate ( I still believe at the time they would have been free at CVS but One Medical disputes this.) I tried negotiating with them and ultimately they reduced the bill…I had no alternative but to accept this at the time because I was overdue for my annual check up.
Unfortunately things have not changed at One Medical. I went in for my annual check up (all be it months late because of the billing dispute) Checked in with my updated insurance. Their app recommended a vaccine to be added to the check up and I assumed it was necessary. In any event I was billed over 500 for the vaccine that I have now learned was over double the going rate. I was also billed for my check up which should have been covered by my insurance. I assumed this was a mistake so I contacted billing through their billing email provided by the app. It’s been almost two weeks and I have received NO response. Luckily my primary care doctor who has been great is retiring. I will be finding an alternative provider going forward and will NOT be back to One Medical.
My first issue was when I went in for a flu and covid shot last year. Due to an insurance coverage mix up at the time I was unknowingly uninsured when I went for my vaccination. One Medical should have known this when I arrived for my appointment. I checked in, got my vaccination and left. Months later I received an outrageous bill for these simple vaccinations. I could have gone to CVS or many other providers had I known One Medical was going to charge me three times the going rate ( I still believe at the time they would have been free at CVS but One Medical disputes this.) I tried negotiating with them and ultimately they reduced the bill…I had no alternative but to accept this at the time because I was overdue for my annual check up.
Unfortunately things have not changed at One Medical. I went in for my annual check up (all be it months late because of the billing dispute) Checked in with my updated insurance. Their app recommended a vaccine to be added to the check up and I assumed it was necessary. In any event I was billed over 500 for the vaccine that I have now learned was over double the going rate. I was also billed for my check up which should have been covered by my insurance. I assumed this was a mistake so I contacted billing through their billing email provided by the app. It’s been almost two weeks and I have received NO response. Luckily my primary care doctor who has been great is retiring. I will be finding an alternative provider going forward and will NOT be back to One Medical.
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Call quality and wait time
Call quality was poor. No issue with my connection. Virtual call stopped mid call. No one called me back. Couldn’t figure out how to get back to doctor.
1st Virtual Call
Provider was beyond kind, patient and understanding. She offered a few different thoughts as to what she thought the problem was. She explained everything and we talked through our options.
Unprofessional doctors
You can’t call your dr on the phone, you can’t even call your dr’s office on the phone I mean, you are supposed to message them directly, but they never respond, they had me come in for an appointment so that I’d have to pay more then never responded when I sent my test results. I went to a different doctor about intense sharp glass like lung pain but made the mistake of admitting I have anxiety, after getting my medical records I saw she wrote down it was psychosomatic. $150 for that btw, dr was even late to the appointment so it was rushed, they’re the ones that told me to come in for an appointment then just told me to go to the ER if i can’t breath, gave no explanation to what it might be either. They’ll often tell you to just come in for a visit so they’ll get more money even though you pay monthly for free online care
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All in one
Love that this is a place that all of my medical information can be easily managed. I can easily refill prescriptions, make doctor appointments, or get an emergency telehealth visit if needed.
Grateful
I am thankful for the quick response time of doctors. God bless you for creating this app!
Prescription
The dr was very helpful & friendly!
Very convenient and helpful!
Very convenient and helpful for minor issues when my regular provider is not available
Can’t directly message provider
New app update no longer allows me to message my provider directly. My message will be sent to a team that will then reroute it to the correct party (according to them). Having access to communicate with my doctor is essential and should be a basic easy feature.
Providers
Excellent service
Exceptional Medical Care!
Best medical care ever!! The level of professionalism, promptness and effectiveness is truly impressive. Very grateful!!
Not helpful
Just tried to get help with simple issue and they wanted me to go to an in-person provider instead. Will never use again.
Wonderful visit
Very pleased with the service
