The app keeps getting worse
Tougher to navigate and read the words (Why did you change the font? It’s so hard to read). Also getting a lot of runaround in the product experience, making for the feeling of more prolonged healthcare experience.
Excellent professionals
I love my doctor, but everyone I’ve seen here has always been warm, thorough and professional- which makes me feel like I’m being well treated and heard.
Amazing person
The person who helped was super helpful, reassuring and knowledgeable.
They don’t care
Had a Doctor not provide me with proper care, saw a new doctor 2 days later, got the proper care. They would not help me dispute the charge, they stop responding to me.
On the decline
Service has been declining ever since Amazon bought it. They’ve been changing doctor’s schedules so that they have more virtual appts than in-person appts, making it harder to get seen in person when you actually need to.
Even more bafflingly, as of today they have restricted your ability to message your doctor directly through the app, as well as the ability to contact the support team directly and give feedback to a human.
Every message is now routed through an AI, and there is no way of knowing whether your message will be responded to by your primary care physician or a random member of their medical team. I’ve been seeing the same doctor there for years who knows my history, and the inability to talk to her when I need to makes the service unusable.
Even more bafflingly, as of today they have restricted your ability to message your doctor directly through the app, as well as the ability to contact the support team directly and give feedback to a human.
Every message is now routed through an AI, and there is no way of knowing whether your message will be responded to by your primary care physician or a random member of their medical team. I’ve been seeing the same doctor there for years who knows my history, and the inability to talk to her when I need to makes the service unusable.
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Print receipt doesn’t work
Print receipt doesn’t work on iPhone
Great Response
Traci Hammel NP was amazing in helping me with my questions
Wonderful NP
Michelle was attentive and kind while also knowledgeable and professional. Very grateful.
Poor Patient Service
The site offers appointments with doctors who aren’t even a part of their network. One medical will then cancel your appointment and reschedule you as they see fit, instead of as your medical situation deems necessary. I ended up in Urgent Care due to their subpar practices.
Doctor/nurse practitioner
Was amazing and helpful
Need better health integrations
One feature request is I want to be able to link and pull in all my labs from function health and whoop stats!
Dangerous
Absolutely horrendous, ChatGPT wannabe (but worse) that offers nothing but incorrect answers and inane instructions. Avoid at all costs.
Tooth pain
Awesome meeting
Burn care
Good assessment
It’s good but….
It cannot be deleted from an IPhone once it’s installed. It looks uninstalled but it’s sucking your data sitting in your system & hidden data.
Great experience
Always a great team! Quick to respond and very kind to talk to.
Mobile appointment
Super quick and seamless process. Dr. Was amazing 🙌🏼
Fast and caring service
Diane was amazing, caring, polite and respectful. I love OneMedical.
A scam to overcharge you
I signed up to use One Medical and quickly realized that they are very disorganized. They promised to route me to a specialist focused on sleep, but when I met with the doctor, it turned out that they had not routed me to the correct doctor. And they wasted my time. The meeting basically consisted of them saying that they weren't qualified to help me in that area, and yet One Medical still decided to charge me for the visit, even though it was clearly their mistake. It's a very disorganized system, not worth your time.
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Amazing Service
I want to thank everyone who is working at OneMedical. From IT and App to lab and technicians. Gold service.
