Dr Kira Manusis is 10 Star!!!
I recently underwent cataract surgery with Dr. Kira Manusis, and team at NY Eye and Ear. While I was very apprehensive, Dr. Manusis, met with me and was very detailed in her examination with testing. Her team has very intricate machines that are able to accurately pinpoint issues and problems. The whole experience was amazingly easy and I felt very comfortable. I highly recommend Dr. Manusis, and her team!!! I would give them 20 stars if I could.
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One star
One star for how terrible the facilities are and all the data they collect in the app that isn’t relevant to your care.
Service
Excellent
Professionalism. Expertise. Kindness.
My experience with Mount Sinai was exceptional from start to finish. The professionalism of every staff member was evident in every interaction. The expertise of the physicians and care team inspired confidence and reassurance, and their attention to detail was outstanding.
What stood out most, however, was the kindness shown throughout the process. Everyone took the time to listen, answer questions, and provide care with genuine compassion and respect. It is rare to find an organization that combines such high levels of professionalism, medical expertise, and human kindness so seamlessly.
Thank you to the entire Mount Sinai team for delivering outstanding care and making a meaningful difference in the patient experience.
What stood out most, however, was the kindness shown throughout the process. Everyone took the time to listen, answer questions, and provide care with genuine compassion and respect. It is rare to find an organization that combines such high levels of professionalism, medical expertise, and human kindness so seamlessly.
Thank you to the entire Mount Sinai team for delivering outstanding care and making a meaningful difference in the patient experience.
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Useless checkin process - just a waste of time
The app is generally ok and trending in the right direction. However, even according to their own front desk staff, the checkin on the app is very useless. You still have to do a checkin at their front desk, they ask you the same questions, they dispute if a co pay was already made - the app very clearly says so and so does my card statement - and they waste your time again.
Showing them the QR code that signals completion of the checkin just leads to “no, that only shows you are not complete.
Whoever designed that process should be fired immediately. Of course, that includes and should start with the responsible Director/Officer/EVP or whatever fancy title the most senior person in that chain has. Designing such a useless process and wasting significant amounts of corporate money and patients time is criminally bad.
This is 2026 and very mediocre AI can do this better.
Very disappointing!
Showing them the QR code that signals completion of the checkin just leads to “no, that only shows you are not complete.
Whoever designed that process should be fired immediately. Of course, that includes and should start with the responsible Director/Officer/EVP or whatever fancy title the most senior person in that chain has. Designing such a useless process and wasting significant amounts of corporate money and patients time is criminally bad.
This is 2026 and very mediocre AI can do this better.
Very disappointing!
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