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MyMountSinai

MyMountSinai

by Mount Sinai Health System

6.3K ratings
253 reviews
🏥 Medical
Free

Details

  • Released
  • Updated

Features

Developer

Mount Sinai Health System
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Reviews summary↘︎
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❓5 answered
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About

Access comprehensive healthcare services, including finding providers, scheduling appointments, and managing medical records. Offers virtual care options, symptom checking, and secure communication with your medical team. Streamline your health management on the go.

✓Find and schedule appointments
✓Access virtual care options
✓Check symptoms and find care
✓View medical records and results
✓Message your provider
✓Request prescription refills
✓Pay bills
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What users say

Summarized from real user reviews of MyMountSinai. Based on 6.3K reviews and a 4.5/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Medical app.

Positive things

  • 👍Convenient access to medical records
  • 🚀Easy to use app
  • 💡Helpful for managing healthcare
  • 👍Friendly and professional staff
  • 👍Excellent doctors and care providers

Negative things

  • 🐛Inaccurate information and mistakes
  • 🐛Delayed lab result postings
  • 🐛Confusing billing and payment system
  • 🐛Unreliable virtual visit functionality
  • 🐛Lack of integration with all providers
See all reviews
+1

What's New in MyMountSinai

11.8.3

August 25, 2026

Miscellaneous fixes and improvements.

User reviews

Most RecentHighest RatedLowest Rated

Excellent User Interface

Everything works smoothly. Intuitive functions. And it does not crash or lock-up.
Kas2tisKas2tis

Does not work overseas. VPN needed

The app does not connect from outside US. For example I am traveling in Europe and want to pay my bill or see my test results. I cannot without a VPN app on my phone. I imagine the app owners did this for security. But I’d argue that downloading a sketchy VPN makes the app less secure than the vanilla app running on iOS. This happens only with MtSinai. My other MyChart providers do not have the same problem
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YyvjgvvjgugYyvjgvvjgug

My Mount Sinai

Thank you so much
BassamkassimBassamkassim

I. The whole team was very friendly🥰

I want to express my gratitude to the entire Mount Sinai team. Their kindness and professionalism stand out in every detail, and they explained the whole process to me very clearly. Excellent service and thank you very much!" Belquis Alvarez
Becky AlvsrezBecky Alvsrez

Mountsinai

Excellent treatment and teamwork
Karimcorey 1212Karimcorey 1212
See 248 more reviews

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User experience

🐞

Reported Bugs

4 issues

Inability to add appointments to personal calendar

Bug

Inconsistent app performance and frequent crashes

Bug

Confusing layout and navigation

Bug

Unreliable push notifications and alerts

Bug
✨

Requested Features

4 requests

Ability to schedule appointments directly in the app

Feature

Option to export test results and medical information

Feature

Improved communication and responsiveness from providers

Feature

Consolidation of all medical information in one place

Feature

FAQ

What can I do with the MyMountSinai app?

The app allows you to find and schedule appointments with providers, access virtual care services like urgent care and primary care, check your symptoms, view your medical records and lab results, message your provider, request prescription refills, and pay bills. It serves as a comprehensive portal for managing your healthcare needs.

Is the MyMountSinai app free to use?

Yes, the MyMountSinai app is free to download and use. There are no direct costs associated with accessing its features or managing your healthcare through the application.

What kind of care can I access through the app?

You can access various types of care, including finding in-person urgent care, scheduling appointments with primary care providers and specialists, and utilizing virtual care options such as virtual urgent care, virtual primary care, and message-only care. The app also helps you check your symptoms to find appropriate care.

Can I view my medical information in the app?

Yes, you can view your medical records, including lab and test results, directly within the MyMountSinai app. This allows you to stay informed about your health status and past treatments.

What are the benefits of using MyMountSinai over MyChart?

MyMountSinai builds upon the tools and services familiar to MyChart users by offering new features and enhanced capabilities. It provides a streamlined gateway to Mount Sinai providers and services, along with all your medical records, for convenient on-the-go health management and communication with your medical team.