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NYP Connect

NYP Connect

NewYork-Presbyterian Health

325 ratings
61 reviews
With Ads
💪 Health & Fitness
🏥 Medical
Free
With Ads

Details

Released
January 2, 2016
Updated
October 1, 2026

Features

Background Location Access

Developer

NewYork-Presbyterian Hospital
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About

Access medical care and services conveniently through a mobile app. Connect with healthcare experts for virtual urgent care, video visits, and manage your health records. Find doctors, schedule appointments, and stay informed about health news.

✓Virtual urgent care
✓Video visits with physicians
✓Find a doctor by specialty/location
✓Access medical records
✓Schedule appointments
✓Message your doctor
✓Hospital navigation tools
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What users say about NYP Connect

Reviews of NYP Connect are mostly negative: the Medical app is rated 4.1/5 from 325 App Store ratings. What users like most: easy to use and navigate, great for finding doctors and facilities. Top complaints: app frequently doesn't work, requires constant deletion and reinstallation. Summarized from real user reviews.

Positive things

  • 👍Easy to use and navigate
  • 👍Great for finding doctors and facilities
  • 👍Useful for virtual appointments
  • 👍Good for accessing medical records
  • 👍Helpful for navigating hospitals
  • 👍Prompt updates
  • 👍Can pay bills on phone
  • 👍E-check-in functionality
  • 👍Get notifications for results

Negative things

  • 🐛App frequently doesn't work
  • 🐛Requires constant deletion and reinstallation
  • 🐛Blames users for issues
  • 🐛App is unusable with alerts
  • 🐛Frozen at 'more features!' screen
  • 🐛Not backward compatible with older iPhones
  • 🐛Requires OS 18 for upgrade, but iPad is iOS 17
  • 🐛App crashes with Voiceover
  • 🐛App doesn't open
  • 🐛App crashes and shuts down
  • 🐛White screen then closes after update
  • 🐛Cannot access patient portal info
  • 🐛Difficult to find specific services (e.g., physical therapy)
  • 🐛Cannot save password
  • 🐛Does not interface with Apple Pay
  • 🐛Cannot send ECG results as PDF
  • 🐛Virtual visits give error messages and log out
  • 🐛Technical support unresponsive
  • 🐛No filters for finding primary care physicians
  • 🐛No way to find doctor in specific zip code
  • 🐛Extra fees not clearly advertised
  • 🐛Multiple logins required for different functions
  • 🐛Cannot view child's medical records
  • 🐛'Send message to doctor' function doesn't work
  • 🐛Buttons not aligned on touchscreen
  • 🐛Virtual appointments don't load
  • 🐛Website not working for bill payment
  • 🐛Cannot scroll down to register
  • 🐛App does not rotate
  • 🐛Frozen multiple times
  • 🐛Confusing navigation
  • 🐛Bill pay does not work
  • 🐛Not helpful for post-discharge care
  • 🐛Cannot find physicians from other hospitals
  • 🐛Login errors (password can't be empty)
  • 🐛Requires password reset assistance frequently
  • 🐛Buggy and broken after redesign
  • 🐛Server errors
  • 🐛Unable to pay bills
  • 🐛Last name field bug during intake
See all reviews

What's New in NYP Connect

4.53

October 1, 2026

- Restored the App Rating feature, making it easier to share your feedback. - Upgraded to MyChart SDK 11.9.2 for improved performance and compatibility. - Fixed an issue that could cause the loading spinner to remain visible after certain login failures. - Added a Terms and Conditions link to the login screen for easier access to important information. - Enhanced the Pay Bill experience with improved handling of billing selection outcomes. - Disabled automatic biometric sign-in, giving users more control over authentication preferences.

More

User reviews

Most RecentHighest RatedLowest Rated

When it work it’s good….

when it doesn’t it’s frustrating. Like today, it didn’t recognize my username or password when trying to log in several times. It states that it can remember my username but it hasn’t. It doesn’t rotate sometimes on iPad even when the rotate widget is on off.
Mmitzlet

Freezes Up Often

What's the point of this worthless app??? There's a useless "Remember Me" option that I check the box so I don't have to enter my username and password all the time. But, it doesn't work and I have to enter my login credentials each and every time no matter how many times I check the stupid box. The app also freezes and I have to logout and login again in the midst of trying to access information. Get another developer to fix the issues and make it a truly worthwhile app.
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CCoolWinnings

Mise à jour

Il est scandaleux que la nouvelle version du logiciel soit incompatible avec iOS 17 !
CCantarela

Update App

It doesn't work!!!
Vvermeer12345

Dysfunctional app

E-check in with a passcode is not working today! Cannot log-in without my password while I am in transit. Totally inconsiderate of urgent patient needs!
MMel-Yel
See 56 more reviews

Developer apps

NYP Now
NYP Now

by The New York and Presbyterian Hospital

💼 Business
Free
NYP Advances
NYP Advances

NewYork-Presbyterian (NYP)

🏥 Medical

(23)

Free
See developer apps

User experience

🐞

Reported Bugs

35 issues

App doesn't work every other day

Bug

App unusable with latest alert

Bug

Page frozen at 'more features!'

Bug

App requires upgrade to OS 18, but iPad is iOS 17

Bug

App requires iOS 18.1, older iPhones can't use

Bug

App crashes to home screen when Voiceover is enabled

Bug

App won't open

Bug

App keeps crashing and shutting down

Bug

Latest update causes app to crash (white screen then closes)

Bug

Crashes after last update

Bug

Cannot save password

Bug

Does not interface with Apple Pay

Bug

Cannot send ECG results to doctor

Bug

Virtual visit gives error message and logs out

Bug

Technical support doesn't answer

Bug

No filters for finding primary care physicians

Bug

No way to find doctor in particular zip code

Bug

Extra fees not clearly stated

Bug

Multiple logins required for different functions

Bug

Cannot view child's medical records

Bug

Send message to doctor function doesn't work

Bug

Buttons not aligned on touchscreen

Bug

Virtual appointments don't load

Bug

App does not rotate

Bug

App freezes

Bug

Confusing navigation

Bug

Website not working for bill payment

Bug

Cannot scroll down to register

Bug

Last name field bug during intake

Bug

Login errors: 'Password can't be empty'

Bug

Requires customer support password reset assistance

Bug

Server Error in '/' Application

Bug

Bill pay does not work

Bug

Buggy and broken after redesign

Bug

Exit arrow on iPhone X doesn't respond

Bug
✨

Requested Features

22 requests

Add messaging as an option

Feature

Request update on admitted patient

Feature

Add 12 language options

Feature

Simplify the app

Feature

Add a feature to suggest doctors based on conditions

Feature

Allow sending ECG results as PDF

Feature

Improve search filters for doctors

Feature

Add Apple Pay integration

Feature

Allow saving passwords

Feature

Improve bill payment functionality

Feature

Add ability to view child's medical records

Feature

Fix 'send message to doctor' function

Feature

Improve button alignment

Feature

Add virtual chair loading for virtual appointments

Feature

Allow app rotation

Feature

Improve navigation clarity

Feature

Add emergency room wait times

Feature

Make it easier for pharmacy/patient to contact about RX issues

Feature

Add more physicians from other hospitals

Feature

Improve user interface for older iPhones

Feature

Offer alternative for older OSX versions

Feature

Improve accessibility for Voiceover users

Feature

FAQ

What can I do with the NYP Connect app?

The NYP Connect app allows you to access medical care and services from your mobile device. You can connect with healthcare experts for virtual urgent care and video visits, find doctors based on various criteria, manage your health records, schedule appointments, message your doctor, and access hospital navigation tools.

How does virtual urgent care work on the app?

For non-life-threatening illnesses or injuries, you can connect with Emergency or Pediatric Emergency Medicine Physicians through a live video chat. This service is available 7 days a week between 8:00 AM and Midnight, offering a convenient way to receive immediate medical attention.

Is the NYP Connect app free to use?

The app itself is free to download and use. While the description mentions "in-app purchases" as a monetization model, it's important to note that specific services or features within the app might incur costs, such as consultation fees for virtual visits or potential charges related to accessing certain medical records or services.

What devices is NYP Connect compatible with?

The app is designed for use on your mobile or tablet device. Specific operating system requirements (e.g., iOS or Android versions) are not detailed in the provided description but it is generally available for common mobile platforms.

Can I access my medical records through the app?

Yes, a key feature of the NYP Connect app is its connection to the NYP Patient Portal. This allows existing patients to virtually manage their healthcare, including accessing medical chart and record information, checking test results, and more.