NYP Connect vs Capsule Pharmacy
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYP Connect
Access medical care and services conveniently through a mobile app. Connect with healthcare experts for virtual urgent care, video visits, and manage your health records. Find doctors, schedule appointments, and stay informed about health news.
- Virtual urgent care
- Video visits with physicians
- Find a doctor by specialty/location
- Access medical records
- Schedule appointments
- Message your doctor
- Hospital navigation tools
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NYP Connect is a health app that brings medical care and services right to your fingertips. NYP Connect connects you with experts from Weill Cornell and Columbia, 7 days a week, for health needs such as virtual urgent care, video visits with physicians, medical chart and record information, and more all on your mobile or tablet device. APP FEATURES: Find a Doctor: Looking for a new health care provider? Find medical care based on specialty, location, health insurance, and even language. Connect to the NYP Patient Portal: Already a patient? Virtually manage your health care. Schedule doctor appointments, access your medical records, message your doctor, check test results, pay bills, and more. Virtual Urgent Care: For non-life-threatening illnesses or injuries, connect with one of our Emergency or Pediatric Emergency Medicine Physicians from Columbia or Weill Cornell Medicine through a live video chat 7 days a week between 8:00 AM and Midnight. Video Visits: Skip the trip to the doctor’s office and video chat with your doctor instead. Telehealth visits are a quick, convenient way to communicate with your healthcare team to address your medical needs. Health Matters: Stay up-to-date on the latest science and medical breakthroughs, care and wellness news taking place at NewYork-Presbyterian. Hospital Guides: Enhance your visit or stay at any NewYork-Presbyterian hospital. Access important phone numbers, transportation & patient guides, navigation tools to help you find your way around, and more.
Capsule Pharmacy
This app offers a convenient way to manage your prescriptions. It provides free, same-day medication delivery and allows you to communicate with pharmacists. Easily track your medications, coordinate refills, and handle copays all from your phone.
- Free same-day medication delivery
- Prescription management via phone
- Refill coordination with doctors
- Copay management with insurance
- Chat or text with a pharmacist
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Hello Dear, Capsule is a new kind of pharmacy. One that is smarter, friendlier, faster and hand-delivers your medication, same-day, for free. Capsule is free to use — you only pay your copay. Get started with Capsule in 15 seconds. Or tell your doctor to e-prescribe your medication to Capsule. Any doctor can send prescriptions to us. We’ll text you to schedule your free, same-day delivery. You can manage all your prescriptions from your phone. We’ll also coordinate refills with your doctor and copays with your insurance company. Chat or text with a pharmacist for any questions. Never worry about your meds again and enjoy the peace of mind that comes with having your health looked after. Love, Capsule
Screenshots
Verdict
The clearest difference is rating: Capsule Pharmacy at 4.7 against NYP Connect's 4.1. Capsule Pharmacy also leads on ads (none vs shown) and ratings volume (6K vs 310). On price, in-app purchases, monetization model and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Capsule Pharmacy holds the better App Store score, 4.7 against 4.1. That said, the two scores are not equally well evidenced: Capsule Pharmacy has 6K ratings behind it against 310, so its average is the more settled of the two. Written reviews point the same way: 30% of NYP Connect's written reviews are positive against 41% of Capsule Pharmacy's.
NYP Connect ships an update every 6 weeks, Capsule Pharmacy every 2 weeks. The most recent releases landed on September 3, 2026 and September 22, 2026 respectively.
| Parameter | NYP Connect | Capsule Pharmacy |
|---|---|---|
| Price | Free | Free |
| Rating | 4.1 (310 ratings) | 4.7 (6K ratings) — better |
| Positive reviews | 30.0% of reviews | 41.3% of reviews — better |
| Number of ratings | 310 | 6K — better |
| Update frequency | Every 6 weeks | Every 2 weeks — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free with in-app purchases |
| Devices | iPhone, iPad — better | iPhone |
| Requires iOS | 18.1 | 16.0 — better |
| Further details — not scored | ||
| Size | 165 MB | 77 MB |
| Age rating | 17+ | 12+ |
| Developer | NewYork-Presbyterian Hospital | Capsule Corporation |
Customer experience
NYP Connect
Capsule Pharmacy
User reviews
NYP Connect
From 310 App Store ratingsWhat we love
- 👍 Easy to use and navigate
- 👍 Great for finding doctors and facilities
- 👍 Useful for virtual appointments
- 👍 Good for accessing medical records
- 👍 Helpful for navigating hospitals
Room to improve
- 🐛 App frequently doesn't work
- 🐛 Requires constant deletion and reinstallation
- 🐛 Blames users for issues
- 🐛 App is unusable with alerts
- 🐛 Frozen at 'more features!' screen
Capsule Pharmacy
From 6K App Store ratingsWhat we love
- 🚀 Convenient delivery
- 🔒 Reliable service
- 👍 Friendly customer support
- 💡 Seamless prescription management
- 🚀 Fast and efficient
Room to improve
- 🐛 Delivery issues and delays
- 🔍 Lack of transparency on medication availability
- 👎 Poor customer service
- 🕰️ Inconvenient delivery windows
- 💰 Unexpected charges and fees
Bugs and requests
NYP Connect
Reported bugs
35 issues- App doesn't work every other day
- App unusable with latest alert
- Page frozen at 'more features!'
- App requires upgrade to OS 18, but iPad is iOS 17
- App requires iOS 18.1, older iPhones can't use
Show 30 moreShow fewer
- App crashes to home screen when Voiceover is enabled
- App won't open
- App keeps crashing and shutting down
- Latest update causes app to crash (white screen then closes)
- Crashes after last update
- Cannot save password
- Does not interface with Apple Pay
- Cannot send ECG results to doctor
- Virtual visit gives error message and logs out
- Technical support doesn't answer
- No filters for finding primary care physicians
- No way to find doctor in particular zip code
- Extra fees not clearly stated
- Multiple logins required for different functions
- Cannot view child's medical records
- Send message to doctor function doesn't work
- Buttons not aligned on touchscreen
- Virtual appointments don't load
- App does not rotate
- App freezes
- Confusing navigation
- Website not working for bill payment
- Cannot scroll down to register
- Last name field bug during intake
- Login errors: 'Password can't be empty'
- Requires customer support password reset assistance
- Server Error in '/' Application
- Bill pay does not work
- Buggy and broken after redesign
- Exit arrow on iPhone X doesn't respond
Requested features
22 requests- Add messaging as an option
- Request update on admitted patient
- Add 12 language options
- Simplify the app
- Add a feature to suggest doctors based on conditions
Show 17 moreShow fewer
- Allow sending ECG results as PDF
- Improve search filters for doctors
- Add Apple Pay integration
- Allow saving passwords
- Improve bill payment functionality
- Add ability to view child's medical records
- Fix 'send message to doctor' function
- Improve button alignment
- Add virtual chair loading for virtual appointments
- Allow app rotation
- Improve navigation clarity
- Add emergency room wait times
- Make it easier for pharmacy/patient to contact about RX issues
- Add more physicians from other hospitals
- Improve user interface for older iPhones
- Offer alternative for older OSX versions
- Improve accessibility for Voiceover users
Capsule Pharmacy
Reported bugs
4 issues- App login and password reset problems
- Inconsistent delivery notifications
- Incorrect medication deliveries
- Prescription transfer issues
Requested features
5 requests- Ability to track deliveries in real-time
- Option to add personal notes on medications
- Integration with calendar for delivery scheduling
- Expanded medication selection and inventory
- Improved communication during delays or issues
In-app purchases
NYP Connect
No in-app purchases
Capsule Pharmacy
No in-app purchases
Questions
Is NYP Connect free?
Is Capsule Pharmacy free?
Which has better reviews, NYP Connect or Capsule Pharmacy?
Do NYP Connect or Capsule Pharmacy have ads?
Which is updated more often, NYP Connect or Capsule Pharmacy?
Other comparisons
