Do not use if you care when you’ll receive your prescriptions
I made the mistake of trying Capsule, foolishly believing that I could get same-day delivery. The next available delivery slot is in two days. No harm, no foul: I can get the prescriptions transferred to my local pharmacy, right? Wrong.
First they tell me that they’re going to transfer it, then they tell me the pharmacy closed before they could transfer it, now they promise me that they’re going to mark the transfer “urgent”.
I deeply regret falling for the “convenience” trap. I will never use Capsule again.
First they tell me that they’re going to transfer it, then they tell me the pharmacy closed before they could transfer it, now they promise me that they’re going to mark the transfer “urgent”.
I deeply regret falling for the “convenience” trap. I will never use Capsule again.
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Inconvenient
If you are ill and need your medicine, please DO NOT try to use this service. They advertise as being able to bring your medicines the same day but it's really three days later. Terrible advertising for what the service actually is.
Worst AI ever
Capsule’s “Meds made easy” slogan no longer applies. Their software is buggy and and every AI response to the simplest of inquiries is deficient. Bring back human beings!
So convenient until it's the least convenient thing on the planet
I went to schedule a delivery on Friday and the first available spot was Tuesday evening. The "agent" told me that they could help but they could not and I ended up not even being able to get the meds on Tuesday because those slots were gone by the time I was done chatting.
Pharmacy is impossible to get to otherwise. Get more couriers or be clear that 5 days is the turnaround. I'm done with capsule until they figure it out.
Pharmacy is impossible to get to otherwise. Get more couriers or be clear that 5 days is the turnaround. I'm done with capsule until they figure it out.
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Dumb change
Was a lot better before they added an AI assistant to respond to messages. It does not understand simple input and asks repetitive questions. Do better.
When it’s good, it’s good. When it’s bad, it’s TERRIBLE.
For the most part they offer a good service. When there even the simplest of issues, however, Capsule consistently falls short. Prescriptions not getting refilled because they gave up on contacting my provider and never notified me. Orders getting cancelled an hour before they’re supposed to be delivered, late in the day on a Friday, because they suddenly realize the medication is out of stock. Their customer support phone line breaks up and you can barely hear their CS reps to discuss your issue. Their customer support chat is half AI, and the AI doesn’t read previous messages so it can follow up on conversations you had with real people.
Capsule: if everything goes right, fine. If there’s a simple issue, you’re on your own and out of luck.
Capsule: if everything goes right, fine. If there’s a simple issue, you’re on your own and out of luck.
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Horrible experience
Incredibly irresponsible pharmacy. Continues to automatically last minute cancel my insulin delivery because they claim the price is increasing by just one cent, triggering a cancelation. Then the original delivery window is no longer available. I’m 5+ days without insulin at this point.
Further, they do not follow the legally mandated $35 minimum copay for insulin. They claim to have used the drug manufacture’s coupon to bring down the copay and then last minute say they can’t use it and the copay is doubled.
Further, they do not follow the legally mandated $35 minimum copay for insulin. They claim to have used the drug manufacture’s coupon to bring down the copay and then last minute say they can’t use it and the copay is doubled.
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Slow, inefficient, difficult to work with
Terrible pharmacy, terrible customer service. Avoid if you value your health and/or sanity.
App is awful
The app is constantly glitching and not working causing me to not be able to refill my medication.
App unusable
I tried to use my doctor’s system to use this pharmacy just to try it out, I was told I would get a text within the hour and did not, so then I decided to try the app. I’m stuck in an impossible loop of trying to complete my account, after I do the initial sign up it dumps me to a log in page unexpectedly, and then says that the log in that I just created doesn’t work. Sooooo I think I will just go to my regular pharmacy, maybe don’t try to vibe code the medications idk
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Not worth it
Just save yourself the time and frustration and go through CVS or Walgreens or whatever. The most frustrating experience ever not having an extremely common rx, it took a long time to get the rx transferred and communication was lacking.
Gave them another chance
I see from reading reviews that I’m not the only one who has placed an order, received a delivery time, then after sitting NEXT TO THE ONLY DOOR for three hours and not receiving my RX, called to hear that the driver couldn’t get an answer. This is such an unbelievable lie! I’m TERRIFIED of missing ANY delivery because I just had knee surgery and can’t drive. The driver must have had too many deliveries to make and just..bailed on me. AND THEN LIED ABOUT IT. Either that or the idiot went to a completely different apt complex altogether. Anyway, these people can’t fulfill their promises. Zero stars!
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Excellent
This is an excellent company on time responding quickly with real people. I’ve never missed a single medication since I’ve switched to their service. Highly recommend.
Go to a real pharmacy
They use AI and constantly mess up orders. You’re never talking to a real person. Don’t trust them with your meds.
The worst couriers, the worst customer support
Not recommended at all. For two days in a row, the courier was driving around near my address, couldn’t find the entrance, and marked that no one was home to receive the medication. Even though I was available, messaging them instructions on how to find the address, they kept calling me repeatedly. In the end, I still did not receive the item.
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Great when it works.
Unfortunately, when they can’t deliver, they schedule you not for the day after but for when they have availability, some people do need their medicines on time. Disappointing
App did not work
Said something about coming to your zip code soon then let me keep entering personal data then said there was an error, logged out rebooted the app and still got error.
If your app does not work in NY you should be up front with your customers
If your app does not work in NY you should be up front with your customers
10/10
Capsule has been a lifesaver for me. The medication I’m on is never in stock at traditional pharmacies but I can always rely on Capsule to have it in stock. In addition, the customer service is second to none. It is a 10 out of 10 in every way imaginable
Do not use if you want your meds
Delivery rate success is 50%, I’ve had 4 deliveries scheduled and two actual drop offs. The app will say it was dropped off, but the meds are nowhere to be found and then good luck trying to contact them. Hours on hold and never a response to an in app message.
Sign on doesn’t work via app
I have an iPhone 16, the latest software, and your app crashes every time I try to sign in. I have to sign in via a web browser every time. It’s been like this for probably over 6 months.
