When it’s good, it’s good. When it’s bad, it’s TERRIBLE.
For the most part they offer a good service. When there even the simplest of issues, however, Capsule consistently falls short. Prescriptions not getting refilled because they gave up on contacting my provider and never notified me. Orders getting cancelled an hour before they’re supposed to be delivered, late in the day on a Friday, because they suddenly realize the medication is out of stock. Their customer support phone line breaks up and you can barely hear their CS reps to discuss your issue. Their customer support chat is half AI, and the AI doesn’t read previous messages so it can follow up on conversations you had with real people.
Capsule: if everything goes right, fine. If there’s a simple issue, you’re on your own and out of luck.
Capsule: if everything goes right, fine. If there’s a simple issue, you’re on your own and out of luck.
Show more
Horrible experience
Incredibly irresponsible pharmacy. Continues to automatically last minute cancel my insulin delivery because they claim the price is increasing by just one cent, triggering a cancelation. Then the original delivery window is no longer available. I’m 5+ days without insulin at this point.
Further, they do not follow the legally mandated $35 minimum copay for insulin. They claim to have used the drug manufacture’s coupon to bring down the copay and then last minute say they can’t use it and the copay is doubled.
Further, they do not follow the legally mandated $35 minimum copay for insulin. They claim to have used the drug manufacture’s coupon to bring down the copay and then last minute say they can’t use it and the copay is doubled.
Show more
Slow, inefficient, difficult to work with
Terrible pharmacy, terrible customer service. Avoid if you value your health and/or sanity.
App is awful
The app is constantly glitching and not working causing me to not be able to refill my medication.
App unusable
I tried to use my doctor’s system to use this pharmacy just to try it out, I was told I would get a text within the hour and did not, so then I decided to try the app. I’m stuck in an impossible loop of trying to complete my account, after I do the initial sign up it dumps me to a log in page unexpectedly, and then says that the log in that I just created doesn’t work. Sooooo I think I will just go to my regular pharmacy, maybe don’t try to vibe code the medications idk
Show more
Not worth it
Just save yourself the time and frustration and go through CVS or Walgreens or whatever. The most frustrating experience ever not having an extremely common rx, it took a long time to get the rx transferred and communication was lacking.
Gave them another chance
I see from reading reviews that I’m not the only one who has placed an order, received a delivery time, then after sitting NEXT TO THE ONLY DOOR for three hours and not receiving my RX, called to hear that the driver couldn’t get an answer. This is such an unbelievable lie! I’m TERRIFIED of missing ANY delivery because I just had knee surgery and can’t drive. The driver must have had too many deliveries to make and just..bailed on me. AND THEN LIED ABOUT IT. Either that or the idiot went to a completely different apt complex altogether. Anyway, these people can’t fulfill their promises. Zero stars!
Show more
Excellent
This is an excellent company on time responding quickly with real people. I’ve never missed a single medication since I’ve switched to their service. Highly recommend.
Go to a real pharmacy
They use AI and constantly mess up orders. You’re never talking to a real person. Don’t trust them with your meds.
The worst couriers, the worst customer support
Not recommended at all. For two days in a row, the courier was driving around near my address, couldn’t find the entrance, and marked that no one was home to receive the medication. Even though I was available, messaging them instructions on how to find the address, they kept calling me repeatedly. In the end, I still did not receive the item.
Show more
Great when it works.
Unfortunately, when they can’t deliver, they schedule you not for the day after but for when they have availability, some people do need their medicines on time. Disappointing
App did not work
Said something about coming to your zip code soon then let me keep entering personal data then said there was an error, logged out rebooted the app and still got error.
If your app does not work in NY you should be up front with your customers
If your app does not work in NY you should be up front with your customers
10/10
Capsule has been a lifesaver for me. The medication I’m on is never in stock at traditional pharmacies but I can always rely on Capsule to have it in stock. In addition, the customer service is second to none. It is a 10 out of 10 in every way imaginable
Do not use if you want your meds
Delivery rate success is 50%, I’ve had 4 deliveries scheduled and two actual drop offs. The app will say it was dropped off, but the meds are nowhere to be found and then good luck trying to contact them. Hours on hold and never a response to an in app message.
Sign on doesn’t work via app
I have an iPhone 16, the latest software, and your app crashes every time I try to sign in. I have to sign in via a web browser every time. It’s been like this for probably over 6 months.
Great when it works.
I love capsule. I do. When it works, it’s great. Convenient, friendly, quick service. But if you are having an issue or if you just have a question, good luck reaching them! They never answer the phone anymore. You will wait at least 20 min on the phone and even longer on the chat. At the beginning they were always available. . It’s so frustrating when you really need them about a problem or concern. Now I just drive over to them and talk in person. It’s really the only way.
Show more
Reliable but Slow
My medical provider in the west suburbs of Chicago recently signed up to promote capsule pharmacy. The problem is they only have one distributing pharmacy that’s in the city of Chicago. Therefore, they can never deliver on the same day as promised it takes at least 24 hours to receive the medicine. Also, they pepper you with a guilt trip to tip the delivery. My insurance benefits, already offers mail order pharmacies, which provides the medication and nearly the same timeframe and there’s no tipping guilt trip.
Show more
This pharmacy is everything you wanted.
Due to a medical issue, I was left with severe chronic illness, I have to take 12 medications every day. The stress and extra work it takes to manage all those medications is a nightmare. Since switching it has made my life significantly easier. I can’t even express how much time is saved not having to make phone call after phone. Call after phone call desperately trying to find my medication or desperately trying to convince them and insurance to fill it. I would rate them 10 stars if I could.
Show more
FABULOUS!
This is so simple! I’m not even out of the doctor’s office and I already get a message to pick the time I want my meds delivered — AMAZING! My schedule’s unpredictable, and Capsule has delivered to four different locations for me, fast every time. I don’t have to wait at home; they come wherever I am. They reach out when it’s time to refill! They were able to transfer a medication that o had refills left over to them. I had to NOTHING!!!! WOO-Hoo And you know what? I’ve always received my meds within the time frame I picked. BRAVO to whoever developed Capsule! I couldn’t ask for anything more’
Show more
I can’t live without it; I mean it
It’s rare to be able to say you can’t live without something and mean it. But with this service, it’s true. Or, if I had to live without it, my life would be infinitely more difficult. And it was, before this service. That’s partly because the service is so good and partly because the only alternatives are so horrible. It’s also rare for something with that much advertising to be good. I saw ads for this everywhere in NY. The subway, on top of cabs, you name it. I was a little hesitant to try it because I feared that it might be pricier than getting drugs directly from insurance (never do that. I learned my lesson.) I tried it, carefully tracking the drug price on each. I’ve never seen something with such a stark difference in quality. And again, I mean that. It’s rare to see 2 services that purport to do the same thing with differences that stark. (I’ve since learned why, which is that Capsule makes money by getting you drugs and that insurances make money by delaying and denying you drugs. That’s not hyperbole. It’s the business model.)
Show more
