Limited function
Worst app of any insurance company I’ve had. The most would be helpful function cannot be accessed.. the cost estimator. You supposedly have to enter a password to get into it but I never see that page, just a “failed to load page” pop up, then “Access denied”. I’ve been told for months that it’s a known issue but there’s never a fix. Same on the website, can’t get to it. There is no drug cost look up on the app, you have to go to their website and poke around to find it. Looking up a dr is fairly easy but even when I select a prefilled specialty, there are drs listed that aren’t in that field. Some specialties aren’t even listed, like endocrinologist. It’s very frustrating to have to call for coverage info only for them to tell you “you can find this all on the app”. Um, no, you cannot.
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Latest update Broke the App
For over a month now, the My Health section has been completely unusable. Every time I try to view my information, I get “no data found” or “not available at this time.” Before the latest update, everything worked perfectly. I’ve already tried uninstalling and reinstalling the app, but nothing fixes it. The update clearly broke something, and it needs to be addressed.
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Response from developer
Hi, thank you for your feedback and we’re sorry for the inconvenience. This issue has been resolved. Please update the My Molina app from the App Store to ensure you have the most recent fixes and improvements. If you continue to experience any issues after updating, please contact our Member Services team so we can assist you further. Thank you for using My Molina
Ing Lidia IONESCU
It’s a good insurance
How do I find?
And just where, pray tell, are the ophthalmologists and eye surgeons ????
Horrible UI
This app is a horrible experience for patients. The focus seems to be on guiding you to medical services, not if providing insurance information.
EOBs are listed but when you want to view, they disappear with no details about location.
You can’t search the app to find what you need—you know, what every app has.
EOBs are listed but when you want to view, they disappear with no details about location.
You can’t search the app to find what you need—you know, what every app has.
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