Horrible UI
This app is a horrible experience for patients. The focus seems to be on guiding you to medical services, not if providing insurance information.
EOBs are listed but when you want to view, they disappear with no details about location.
You can’t search the app to find what you need—you know, what every app has.
EOBs are listed but when you want to view, they disappear with no details about location.
You can’t search the app to find what you need—you know, what every app has.
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A little buggy
Honestly, it's a smooth app! Only issues I have is delayed updates and buggy drop down menus. It's hard to select an option on the drop down menus.
Require Consistent code
Why I turned on Face ID if keeps requiring me to get a code? The pop up message on the app says to keep your account safe you will need to signup for MFA. This message is every time it log me out and try to login again every five minutes. I already sign up for MFA once. I don’t need to sign up every few minutes. This is Insane. The main point is to avoid this. for easy and secure method. But last night the app was on whole night then when I go to the app in morning it doesn’t ask me the code then once I use and went to another app or go to rest room then it will log me off in a few minities every five minutes code???
Update Today
Pop up message It says We’re sorry we’re unable to process your login from your current location… I was using the app now and it log me off then as usual after my Face ID attempt to use or the need my location to log in? Something is wrong here
Update Today
Pop up message It says We’re sorry we’re unable to process your login from your current location… I was using the app now and it log me off then as usual after my Face ID attempt to use or the need my location to log in? Something is wrong here
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The app needs work
The app will give you the information your looking for if you want to wait 20 minutes for it to load. You’re better off just using the website to find doctors.
Still no payment information/options being displayed even after deleting and reinstalling the app.
This problem has persisted for over a week now. What in the world are you people doing??? Anyone knows what they are doing? And there is NO new update available even after refreshing the updates list.
