Horrible AI service
I didn’t know I was submitting prior to writing review. I have purchased several Dexcom products and now Omnipod products that have been defected. My doctor submitted a prior authorization for all of these items and . So after I paid for these defective medical devices and received vouchers to replace them at drugstore, i was told that they CVS could not replace them because of expired PA. Meanwhile Oscar did not yet approve the PA submitted yesterday. Their paid customer service rep could only repeat her script. It was also extremely loud in the call center sweat shop. After I make a similar request for the Omnipod. Remember I’ve already paid about $80 for each of these items. The Oscar ai tells me to go to the ER if I’m feeling suicidal. Pretty big jump from me accusing you of fraudulent practices. It is. I’m not sure whether CVS owns Oscar or vice versa, but it’s a scam to require a prior authorization on something I have literally already paid $180 for. OSCAR, CVS are scamming its customers by requiring approval twice. Their ai questions your mental health. There were no curse words or inappropriate exclamations. Waiting 48 and now 72 hours for a replacement pump and sensor because they can’t be bothered on the weekends. Roughly 29% of our lives occur on the weekends.
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No hay manera de tener una buena atención
Muy mala
App update
I can’t update the new version of the app to pay my bill.
Horrible
I’m sick as a dog I’m trying to log into my app. The whole reason why I stayed with Oscar was because of the virtual app and to be this sick and for to keep telling me that I need to update my app in order to even login I’ve been trying to update the app for over an hour and it’s just showing the circle as if it’s working to download and has yet to do so- like I said there were more affordable plans and I told my agent and I was gonna stick with Oscar because I love the app but to be this sick and not even be able to login is a nightmare
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Dog water
This app is absolutely garbage. Its my new insurance i cant ever send a message to my provider because it keeps crashing everytime i attempt to setup an appointment.
