Incredibly convenient, wonderful people
Every time my child needs a random DR appt, it takes maybe 30 minutes (depending on the wait time) all together. The nurses and doctors have all been so helpful, patient, and kind. I take advantage of this app constantly. They have an ear ache, KidzDoc. They have a sunburn, KidzDoc.
Horrible wait times, outdated app
This application is useless. You wait more time on this app than in person at an urgent care or hospital. What is the point of this resource if it delays care.
Terrible service overall
I’ve been using this telehealth service for a while, and it used to be great, which makes the decline even more disappointing. Lately, the experience has become absolutely terrible. The quality of the doctors has gone downhill significantly — many seem rushed, dismissive, and completely misinformed. It often feels like they don’t fully understand what they’re doing, yet still give confident advice that turns out to be incorrect.
Customer service is just as bad. Getting help is frustrating, responses are inconsistent, and nobody seems to communicate properly. I’ve received conflicting information multiple times from different representatives and providers, which is honestly concerning when it comes to healthcare.
What used to be a reliable and professional service now feels disorganized, careless, and unreliable. I would not recommend it anymore.
Customer service is just as bad. Getting help is frustrating, responses are inconsistent, and nobody seems to communicate properly. I’ve received conflicting information multiple times from different representatives and providers, which is honestly concerning when it comes to healthcare.
What used to be a reliable and professional service now feels disorganized, careless, and unreliable. I would not recommend it anymore.
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Will have you waiting ages
As I write this review we have still been waiting, constantly get assigned a practitioner but then unassigned and switched around, I’d hate to have a situation that requires expediency because this app will leave you in a sorry situation and calling 911. My baby girl was just constipated and in pain needed to see if it’s okay to use a lax but within that time she’s already gone, but I’m still stuck waiting to see what I need to do to make sure she isn’t like that again. The telehealth coordinators sometimes just don’t seem to be helpful besides telling us we have to wait longer.
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Awful
I was waiting for a half hour and still no one got to me they kept changing the doctor on me
