Not a convenient option
I waited 40 minutes for a scheduled appointment on this app. I could’ve been in and out of an urgent care faster. This service is only convenient for the doctors and staff, not for the patients.
Absolutely HORRIBLE
Beyond horrible experience. Won’t be using again. Let’s see if I even get to speak to someone. Been waiting ages after scheduled apt
Incredibly convenient, wonderful people
Every time my child needs a random DR appt, it takes maybe 30 minutes (depending on the wait time) all together. The nurses and doctors have all been so helpful, patient, and kind. I take advantage of this app constantly. They have an ear ache, KidzDoc. They have a sunburn, KidzDoc.
Horrible wait times, outdated app
This application is useless. You wait more time on this app than in person at an urgent care or hospital. What is the point of this resource if it delays care.
Terrible service overall
I’ve been using this telehealth service for a while, and it used to be great, which makes the decline even more disappointing. Lately, the experience has become absolutely terrible. The quality of the doctors has gone downhill significantly — many seem rushed, dismissive, and completely misinformed. It often feels like they don’t fully understand what they’re doing, yet still give confident advice that turns out to be incorrect.
Customer service is just as bad. Getting help is frustrating, responses are inconsistent, and nobody seems to communicate properly. I’ve received conflicting information multiple times from different representatives and providers, which is honestly concerning when it comes to healthcare.
What used to be a reliable and professional service now feels disorganized, careless, and unreliable. I would not recommend it anymore.
Customer service is just as bad. Getting help is frustrating, responses are inconsistent, and nobody seems to communicate properly. I’ve received conflicting information multiple times from different representatives and providers, which is honestly concerning when it comes to healthcare.
What used to be a reliable and professional service now feels disorganized, careless, and unreliable. I would not recommend it anymore.
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