Exceptional
I had two different procedures at Advent Health and I had been treated like a queen thanks advent health for make my stay there so comfortable and great you have the best staff and doctors 🙏🏼
The best app and easy to use
⭐⭐⭐⭐⭐
The AdventHealth app has been such a wonderful and convenient tool, especially while navigating my journey. Having my appointments, test results, medical records, medications, messages, and care team all in one place makes everything feel a little less overwhelming. (adventhealth.com)
I especially appreciate being able to stay informed and communicate with all my care team without having to make multiple phone calls. having this information easily accessible gives me peace of mind and helps me feel more involved in my own care.
Thank you, AdventHealth, for continuing to make healthcare more connected, accessible, and patient-focused. ❤️
The AdventHealth app has been such a wonderful and convenient tool, especially while navigating my journey. Having my appointments, test results, medical records, medications, messages, and care team all in one place makes everything feel a little less overwhelming. (adventhealth.com)
I especially appreciate being able to stay informed and communicate with all my care team without having to make multiple phone calls. having this information easily accessible gives me peace of mind and helps me feel more involved in my own care.
Thank you, AdventHealth, for continuing to make healthcare more connected, accessible, and patient-focused. ❤️
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Awesome
Very caring
Fantastic App
This app is extremely easy to use! I love the easy communication with my entire care team and the promptness with which they respond.
Great for everything except Billing
What’s easy:
See and make appointments
See test results
What’s difficult if not impossible:
1. Making a payment
2. Setting up a payment plan
3. Anything billing related
The issue:
1. Get ready to be asked to log in MULTIPLE times with a verification code being sent each time. (Log in, verification; open up billing — click and go through log in and verification 3+ times EVERY time)
2. Once the system recognizes you’re logged in you will need your guarantor number memorized or easily on hand. if you don’t have the number memorized or don’t have it easily accessible, you will be unable to do anything with billing (view bill, set up a plan, or make a payment). I have multiple apps for healthcare and Advent is the ONlY one that requires typing in an account number/guarantor number to access billing information AFTER already requiring a log in with verification.
3. Once you’ve accessed your bill, it will only allow payment toward the bill; no option for setting up a payment plan (no go if you’ve recently already made a payment)
Checking out troubleshooting tips on the app or website?
The FAQs state you should be able to do things like set up a payment plan online but if you need further troubleshooting, clicking into the FAQ will bring up page not found errors
Part of the purpose of using the app is not having to call every time you need something or having to worry about not being able to make payments, etc outside of office hours. I have needed to call in every time to make a payment and set up a plan; kinda defeats the purpose.
See and make appointments
See test results
What’s difficult if not impossible:
1. Making a payment
2. Setting up a payment plan
3. Anything billing related
The issue:
1. Get ready to be asked to log in MULTIPLE times with a verification code being sent each time. (Log in, verification; open up billing — click and go through log in and verification 3+ times EVERY time)
2. Once the system recognizes you’re logged in you will need your guarantor number memorized or easily on hand. if you don’t have the number memorized or don’t have it easily accessible, you will be unable to do anything with billing (view bill, set up a plan, or make a payment). I have multiple apps for healthcare and Advent is the ONlY one that requires typing in an account number/guarantor number to access billing information AFTER already requiring a log in with verification.
3. Once you’ve accessed your bill, it will only allow payment toward the bill; no option for setting up a payment plan (no go if you’ve recently already made a payment)
Checking out troubleshooting tips on the app or website?
The FAQs state you should be able to do things like set up a payment plan online but if you need further troubleshooting, clicking into the FAQ will bring up page not found errors
Part of the purpose of using the app is not having to call every time you need something or having to worry about not being able to make payments, etc outside of office hours. I have needed to call in every time to make a payment and set up a plan; kinda defeats the purpose.
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