Latest labs are missing
I just downloaded the new app two days ago. It’s a lot better than the old app. It’s much faster loading and switching between pages. The only thing is some of the information is incomplete. My latest labs do not show up. I have tried to find where I could give Advent Health feedback, but no luck.
MUCH faster app
I am very happy for this update. It works SOOO much faster than the old version. Logging in, accessing messages, appointments, results, etc.—all much snappier. Good job!
Excellent Service
I am greatly satisfied with how my lab and physical check up was done. I am glad I chose Advent Health! Great job guys!
Messaging is almost useless
The messaging portion of the portal allows only specific topics. If I want to send a specific practice or provider a message, there is no way to do that. There used to be a way to do that. This "portal" seems very limited, although it does allow access to quite a bit of info, it is lacking in the messaging department.
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Not a good change
After the latest update, I can no longer see my past and future appointments. I can see only 7 days ahead. To see more appointments I have to click on the three lines on the left upper screen, rhen scroll down a long list to find my other appointments with attached instructions. It is no longer fast access. I had hoped the update would bring improvement. Apparently there was no testing done to determine if the changes would be beneficial to users.
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Useless
Error code every time I try to schedule an appointment and when I try to chat with an agent it’s just a blank page.
Had trouble logging in
Had trouble logging in on the app (IOS). I would verify the account but could not change the password when I touched FORGOT…it would go through the same process again but would not allow me to change my login password on the app. I had to go to AdventHealth.com to do so.
Serious Downgrade
Unfortunately, the prior app was amazing, and I absolutely loved it. It was a great experience top to bottom except for the parts where it forced you into the horribly designed “MyChart” features. Instead of building on the exceptional proprietary app that they had, they decided to go all in on “MyChart” which is probably one of the worst consumer facing applications I have ever seen in my life. Every time I interact with it, I feel like I’ve taking a step back into the 1990s AOL world. With as much money as AdventHealth charges, you would think they would leverage that capital to invest in a comprehensive, proprietary app that was modern, intuitive, and future-focused. Instead, they force us now to use “MyChart”. Not happy whatsoever but not surprised. I have seen a consistent downward spiral when it comes to providing quality customer/patient service over the last few years and with this latest update to the app, it seems they are committed to providing a horrible experience to their patients, both digitally and in person.
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Advent health
Is impossible to use
Sad
I’m unable to login to the new app. Tried many times 😩
Excellent Primary Care
I really enjoyed going to AdventHealth. I have been in for an allergy to poison ivy as well and well care exams with labs. Jill Davidson is my PA and does a terrific job of remaining focused on her work for the benefit of my health. Office reception is terrific from everyone. Her nurse is cordial and efficient. This is a great office and close to my home but I would drive elsewhere for this medical practice and their warm and professional service.
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Extremely terrible app update planning (lack of!). App unavailable for over 24 hrs and counting.
09/15/26
A major new update was released 09/14/26
claiming the app will launch directly in MyChart. Updated my app, yet the app is not available and work is being done on the backend and that it’s be available on 09/15/26z Another app update on 09/15/26 and still the app wouldn’t launch with the same message that it’s going through upgrading on the backend and a claim that it’d now be available on 09/16/26!!! Whoever made the extremely poor decision to update the user app TWICE in 24 hrs without ensuring that the backend is ready really messed up (actually f’ed up!). As a heavy user that relies on this app to manage my health, being without access to this app is completely UNACCEPTABLE!!! Major screwup!
*************
08/01/25
* Please please please gets this issue addressed:
If I'm already logged in the app, DO NOT LOG ME OUT after a very short period of time (as few minutes, perhaps under 3-5 mins?)
* Use case: I'm logged in, want to book an appointment, switch to my Calendar app looking for my days and time availability, go back to AV app, I'm logged out and have to authenticate. And not even returning me back to where and what I was doing. I understand HIPPA and personal privacy, blah blah, but it renders the app to a huge nuisance and a tremendous hurdle in getting the simplest task accomplished!!!
* Set an acceptable time for the above, I don't know 15 mins. Or make it user configurable.
Thank you!
========
App has improved tremendously with new capabilities and performance. HOWEVER, ver 3.1.1 (and previous versions) crashes upon signing in. Tried with and without faceid, same. Uninstalled and reinstalled app, would work and look at me sign in only to run into the same problem again. No issue logging in on the website/patient portal with same credentials. Add to Calendar from appointments/upcoming visits doesn't work. I recall it working in previous versions (?) It would ask me to allow Calendar access in iPhone settings, but the app doesn't show any Calendar to turn on. Running iOS 17.3.1 latest at time of this review. iPhone 12 Pro Max. I'm off to uninstall and reinstall the app, again! ☹️
***************€*
UPDATE: After submitting my review, I've decided to peruse version notes. Sure enough the previous version (3.1 I assume?) was to fix the login crash. Many users report app still crashing at login with latest 3.1.1 version. Good news I'm not alone. This should be fixed for good ASAP. Without being able to log in makes the whole app useless needless to say!
A major new update was released 09/14/26
claiming the app will launch directly in MyChart. Updated my app, yet the app is not available and work is being done on the backend and that it’s be available on 09/15/26z Another app update on 09/15/26 and still the app wouldn’t launch with the same message that it’s going through upgrading on the backend and a claim that it’d now be available on 09/16/26!!! Whoever made the extremely poor decision to update the user app TWICE in 24 hrs without ensuring that the backend is ready really messed up (actually f’ed up!). As a heavy user that relies on this app to manage my health, being without access to this app is completely UNACCEPTABLE!!! Major screwup!
*************
08/01/25
* Please please please gets this issue addressed:
If I'm already logged in the app, DO NOT LOG ME OUT after a very short period of time (as few minutes, perhaps under 3-5 mins?)
* Use case: I'm logged in, want to book an appointment, switch to my Calendar app looking for my days and time availability, go back to AV app, I'm logged out and have to authenticate. And not even returning me back to where and what I was doing. I understand HIPPA and personal privacy, blah blah, but it renders the app to a huge nuisance and a tremendous hurdle in getting the simplest task accomplished!!!
* Set an acceptable time for the above, I don't know 15 mins. Or make it user configurable.
Thank you!
========
App has improved tremendously with new capabilities and performance. HOWEVER, ver 3.1.1 (and previous versions) crashes upon signing in. Tried with and without faceid, same. Uninstalled and reinstalled app, would work and look at me sign in only to run into the same problem again. No issue logging in on the website/patient portal with same credentials. Add to Calendar from appointments/upcoming visits doesn't work. I recall it working in previous versions (?) It would ask me to allow Calendar access in iPhone settings, but the app doesn't show any Calendar to turn on. Running iOS 17.3.1 latest at time of this review. iPhone 12 Pro Max. I'm off to uninstall and reinstall the app, again! ☹️
***************€*
UPDATE: After submitting my review, I've decided to peruse version notes. Sure enough the previous version (3.1 I assume?) was to fix the login crash. Many users report app still crashing at login with latest 3.1.1 version. Good news I'm not alone. This should be fixed for good ASAP. Without being able to log in makes the whole app useless needless to say!
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Urology Dr. Harkhani
Excellent Urologist.. treatments. scope Turbt pathology report and referral to Duke cancer center urologic oncologist at Duke. Pathology report given to is in a timely fashion. Her staff providing us with communication was very helpful. Thank you ADVENT Health!!!
Terrible app/company
This is without question the worst health app I’ve ever used. Here is a recent example; every time they push a major update you have to set a new password. I’ve had a ticket open with them for 3 days and still cannot access the app because my old creds don’t work and they cannot get my new password to be accepted.
Poorly built app, even worse customer service.
Poorly built app, even worse customer service.
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María Pérez
Very happy to be a part of this hospital hospitality is the best thank you for taking great care of me while on Chemotherapy
Billing is aweful
Billing overcharges in advance of procedures some random amounts. No itemized bills are available upon procedures. Still waiting for a refund from 7 months ago even though my insurance provided approved amounts within a month. No clear debit-credit management and missing details all over their portal.
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Excelente atención
Excelente atención, muy cumplidos en su horario de atención puntuales y con la mejor disposición con el paciente, muchas gracias
Test results
They forget uploaded the test results
Application
Excellent apps
Is user friendly
Is user friendly
AFIB Procedure
Dr. Alyesh and whole team of nurses and staff at Porter Hospital were world class professionally and personally for my operation. The doctor is on top of new methods of curing AFIB problems of the heart and his staff staff explains the process and best practices before, during, and after the procedure.
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