Do not use if you care when you’ll receive your prescriptions
I made the mistake of trying Capsule, foolishly believing that I could get same-day delivery. The next available delivery slot is in two days. No harm, no foul: I can get the prescriptions transferred to my local pharmacy, right? Wrong.
First they tell me that they’re going to transfer it, then they tell me the pharmacy closed before they could transfer it, now they promise me that they’re going to mark the transfer “urgent”.
I deeply regret falling for the “convenience” trap. I will never use Capsule again.
First they tell me that they’re going to transfer it, then they tell me the pharmacy closed before they could transfer it, now they promise me that they’re going to mark the transfer “urgent”.
I deeply regret falling for the “convenience” trap. I will never use Capsule again.
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Inconvenient
If you are ill and need your medicine, please DO NOT try to use this service. They advertise as being able to bring your medicines the same day but it's really three days later. Terrible advertising for what the service actually is.
Worst AI ever
Capsule’s “Meds made easy” slogan no longer applies. Their software is buggy and and every AI response to the simplest of inquiries is deficient. Bring back human beings!
So convenient until it's the least convenient thing on the planet
I went to schedule a delivery on Friday and the first available spot was Tuesday evening. The "agent" told me that they could help but they could not and I ended up not even being able to get the meds on Tuesday because those slots were gone by the time I was done chatting.
Pharmacy is impossible to get to otherwise. Get more couriers or be clear that 5 days is the turnaround. I'm done with capsule until they figure it out.
Pharmacy is impossible to get to otherwise. Get more couriers or be clear that 5 days is the turnaround. I'm done with capsule until they figure it out.
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Dumb change
Was a lot better before they added an AI assistant to respond to messages. It does not understand simple input and asks repetitive questions. Do better.
