When it’s good, it’s good. When it’s bad, it’s TERRIBLE.
For the most part they offer a good service. When there even the simplest of issues, however, Capsule consistently falls short. Prescriptions not getting refilled because they gave up on contacting my provider and never notified me. Orders getting cancelled an hour before they’re supposed to be delivered, late in the day on a Friday, because they suddenly realize the medication is out of stock. Their customer support phone line breaks up and you can barely hear their CS reps to discuss your issue. Their customer support chat is half AI, and the AI doesn’t read previous messages so it can follow up on conversations you had with real people.
Capsule: if everything goes right, fine. If there’s a simple issue, you’re on your own and out of luck.
Capsule: if everything goes right, fine. If there’s a simple issue, you’re on your own and out of luck.
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Horrible experience
Incredibly irresponsible pharmacy. Continues to automatically last minute cancel my insulin delivery because they claim the price is increasing by just one cent, triggering a cancelation. Then the original delivery window is no longer available. I’m 5+ days without insulin at this point.
Further, they do not follow the legally mandated $35 minimum copay for insulin. They claim to have used the drug manufacture’s coupon to bring down the copay and then last minute say they can’t use it and the copay is doubled.
Further, they do not follow the legally mandated $35 minimum copay for insulin. They claim to have used the drug manufacture’s coupon to bring down the copay and then last minute say they can’t use it and the copay is doubled.
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Slow, inefficient, difficult to work with
Terrible pharmacy, terrible customer service. Avoid if you value your health and/or sanity.
App is awful
The app is constantly glitching and not working causing me to not be able to refill my medication.
App unusable
I tried to use my doctor’s system to use this pharmacy just to try it out, I was told I would get a text within the hour and did not, so then I decided to try the app. I’m stuck in an impossible loop of trying to complete my account, after I do the initial sign up it dumps me to a log in page unexpectedly, and then says that the log in that I just created doesn’t work. Sooooo I think I will just go to my regular pharmacy, maybe don’t try to vibe code the medications idk
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