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Spruce: Medical Communication

Spruce: Medical Communication

HIPAA phone, text, video, fax

94K ratings
246 reviews
#60 in free Medical
💪 Health & Fitness
🏥 Medical
Free

Details

  • Released
  • Updated
  • February 26, 2016
  • August 6, 2026

Features

Developer

Spruce Health
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About

This platform offers HIPAA-compliant communication tools for healthcare professionals and patients. It enables secure phone calls, texts, faxes, video chats, and messaging within a unified inbox. Features include team collaboration, telehealth, and automated communications to enhance clinical operations.

✓HIPAA-compliant communication
✓Secure phone, text, fax, video
✓Unified team inbox
✓Telehealth capabilities
✓Automated custom communications
✓Panel management tools
✓Team collaboration features
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What users say

Summarized from real user reviews of Spruce. Based on 94K reviews and a 4.9/5 average, it highlights the 6 positives and 5 negatives reviewers mention most about this Medical app.

Positive things

  • 🚀Efficient communication
  • 👍Convenient and user-friendly
  • 🔒Secure messaging
  • 🚑Excellent medical care and support
  • 💡Innovative features
  • ⚡Prompt responses from providers

Negative things

  • 🐛Technical issues and glitches
  • 🔍Difficulty navigating the app
  • 💰Concerns about pricing changes
  • 🕰️Long wait times for responses
  • 🔒Privacy and security concerns
See all reviews
+1

What's New in Spruce

4.5.8

August 6, 2026

This release includes the following lovingly crafted features: • UI and stability improvements –– Providers: thanks for sharing feedback, feature requests, and ideas in the Spruce Support channel. If you love Spruce, please take a moment to leave us a review or rating in the App Store — it helps others discover Spruce!

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Charts

Top Free

📉 60-9

Medical

This app dropped -9 positions in Medical chart.

Last updated on August 9, 2026.

User reviews

Most RecentHighest RatedLowest Rated

What a Group!

Everyone I’ve been guided to seems like the perfect fit. Psychology has come a long way in the past few years with new techniques and approaches. Spruce and Associates are tops in their field and I feel fully supported by all these fine professionals.
Syllie’s DadSyllie’s Dad

Glitchy

Just glitchy
buddha12kraisenheadbuddha12kraisenhead

Communication

So far so good.
Jkwhit007Jkwhit007

So many glitches

The intake took 4 separate attempts. Had to re enter info multiple times on the same screen. Got to the end and had to restart. Nothing saved even though I’m logged in. If you select “no” for something, it still requires all the info as though you hit yes. It also asks for the same info over and over again. You got my birthday on the first of 10 pages, why doesn’t it autofill?
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2xLexus2xLexus

Can’t send messages to half my clients

I can’t send text messages to half my clients. I’m definitely looking into an alternative
Shaun7819Shaun7819
See 241 more reviews

User experience

🐞

Reported Bugs

3 issues

Inability to delete or deactivate accounts

Bug

Inconsistent performance across devices

Bug

Delayed or missing message deliveries

Bug
✨

Requested Features

4 requests

Improved organization of message threads

Feature

Ability to include multiple users in conversations

Feature

Enhanced accessibility features for visually impaired users

Feature

Seamless integration with other medical platforms

Feature

FAQ

What does Spruce do?

Spruce is a HIPAA-compliant platform designed for healthcare communication. It allows professionals to make calls, send texts, faxes, secure messages, and conduct video chats all from a single, secure application. It aims to streamline clinical operations and enhance team collaboration.

What are the key features for healthcare professionals?

Healthcare professionals can get new or transfer existing phone and fax numbers, utilize robust mobile and desktop apps, and benefit from built-in HIPAA compliance. Features include an advanced phone system with transcription, secure messaging and eFax, telehealth video calling, after-hours automation, panel management, and team collaboration tools.

Is Spruce free for patients?

Yes, Spruce is always free for patients. Patients can download the app to connect with their care team for secure messaging and telehealth. They can receive video calls, send and receive secure messages including photos, and get alerts for new activity.

How does Spruce ensure HIPAA compliance?

Spruce is built with compliance in mind, offering automatic HIPAA Business Associate Agreements (BAA), two-factor login security, SOC 2 auditing, and HITRUST certification. It also provides automatic audit logging for all communication activities, ensuring a secure environment for sensitive patient data.

What are the common use cases for Spruce?

Common use cases include facilitating secure patient intake and screening via adaptive clinical questionnaires, managing patient panels with advanced search and bulk messaging, and enabling seamless team collaboration through shared inboxes and internal notes. It also supports business phone functionality and automated custom communications for various needs.