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Spruce: Medical Communication

Spruce: Medical Communication

HIPAA phone, text, video, fax

97K ratings
258 reviews
#35 in free Medical
💪 Health & Fitness
🏥 Medical
Free

Details

  • Released
  • Updated
  • August 28, 2017
  • September 14, 2026

Features

Developer

Spruce Health
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Spruce: Medical Communication screenshot #1 for iPhone
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About

This platform offers HIPAA-compliant communication tools for healthcare professionals and patients. It enables secure phone calls, texts, faxes, video chats, and messaging within a unified inbox. Features include team collaboration, telehealth, and automated communications to enhance clinical operations.

✓HIPAA-compliant communication
✓Secure phone, text, fax, video
✓Unified team inbox
✓Telehealth capabilities
✓Automated custom communications
✓Panel management tools
✓Team collaboration features
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What users say

Summarized from real user reviews of Spruce. Based on 97K reviews and a 4.9/5 average, it highlights the 6 positives and 5 negatives reviewers mention most about this Medical app.

Positive things

  • 🚀Efficient communication
  • 👍Convenient and user-friendly
  • 🔒Secure messaging
  • 🚑Excellent medical care and support
  • 💡Innovative features
  • ⚡Prompt responses from providers

Negative things

  • 🐛Technical issues and glitches
  • 🔍Difficulty navigating the app
  • 💰Concerns about pricing changes
  • 🕰️Long wait times for responses
  • 🔒Privacy and security concerns
See all reviews
+1

What's New in Spruce

4.5.9

September 14, 2026

This release includes the following lovingly crafted features: • UI and stability improvements –– Providers: thanks for sharing feedback, feature requests, and ideas in the Spruce Support channel. If you love Spruce, please take a moment to leave us a review or rating in the App Store — it helps others discover Spruce!

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Charts

Top Free

📈 35+2

Medical

This app rose +2 positions in Medical chart.

Last updated on September 18, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Above & Beyond

Apex Wellness has been the biggest blessing in my life. Sydney has been wonderful to work with. Always checking on me to make sure I’m meeting my goals. Sydney and Apex has made my weight loss journey seamless and I couldn’t be happier! They gave me my sparkle back in a safe and healthy way! Thank you Sydney and Apex!!
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GMAHoney62GMAHoney62

Amazing trustworthy

5 stars amazing app very helpful
Catyin3dCatyin3d

HIPPA compliant

Support with spruce health is timely and efficient! I feel confident that my secure messaging within the app is HIPPA compliant and user friendly for clients. I’m grateful for being able to have other options for email etc.
Crook counselingCrook counseling

For Drs. Visits

Great way to communicate with your doctor and their assistants. Amazing app!
Jonathan De.Jonathan De.

Lucido Family Medicine

This app has been great for staying connected with my doctor and getting my medical needs met. I highly recommend Lucido Family Medicine Dr Jessica Cicoria and the Spruce app if you're looking for a great doctor that listens and works with you and provides real time communication through the Spruce app.
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Aaron K HAaron K H
See 253 more reviews

User experience

🐞

Reported Bugs

3 issues

Inability to delete or deactivate accounts

Bug

Inconsistent performance across devices

Bug

Delayed or missing message deliveries

Bug
✨

Requested Features

4 requests

Improved organization of message threads

Feature

Ability to include multiple users in conversations

Feature

Enhanced accessibility features for visually impaired users

Feature

Seamless integration with other medical platforms

Feature

FAQ

What does Spruce do?

Spruce is a HIPAA-compliant platform designed for healthcare communication. It allows professionals to make calls, send texts, faxes, secure messages, and conduct video chats all from a single, secure application. It aims to streamline clinical operations and enhance team collaboration.

What are the key features for healthcare professionals?

Healthcare professionals can get new or transfer existing phone and fax numbers, utilize robust mobile and desktop apps, and benefit from built-in HIPAA compliance. Features include an advanced phone system with transcription, secure messaging and eFax, telehealth video calling, after-hours automation, panel management, and team collaboration tools.

Is Spruce free for patients?

Yes, Spruce is always free for patients. Patients can download the app to connect with their care team for secure messaging and telehealth. They can receive video calls, send and receive secure messages including photos, and get alerts for new activity.

How does Spruce ensure HIPAA compliance?

Spruce is built with compliance in mind, offering automatic HIPAA Business Associate Agreements (BAA), two-factor login security, SOC 2 auditing, and HITRUST certification. It also provides automatic audit logging for all communication activities, ensuring a secure environment for sensitive patient data.

What are the common use cases for Spruce?

Common use cases include facilitating secure patient intake and screening via adaptive clinical questionnaires, managing patient panels with advanced search and bulk messaging, and enabling seamless team collaboration through shared inboxes and internal notes. It also supports business phone functionality and automated custom communications for various needs.