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Spruce: Medical Communication

Spruce: Medical Communication

HIPAA phone, text, video, fax

99K ratings
273 reviews
#36 in free Medical
💪 Health & Fitness
🏥 Medical
Free

Details

Released
February 26, 2016
Updated
October 7, 2026

Features

Developer

Spruce Health
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Spruce: Medical Communication screenshot #1 for iPhone
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Spruce: Medical Communication screenshot #5 for iPhone
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Spruce: Medical Communication screenshot #7 for iPhone
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About

This platform offers HIPAA-compliant communication tools for healthcare professionals and patients. It enables secure phone calls, texts, faxes, video chats, and messaging within a unified inbox. Features include team collaboration, telehealth, and automated communications to enhance clinical operations.

✓HIPAA-compliant communication
✓Secure phone, text, fax, video
✓Unified team inbox
✓Telehealth capabilities
✓Automated custom communications
✓Panel management tools
✓Team collaboration features
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What users say about Spruce

Reviews of Spruce are mostly positive: the Medical app is rated 4.9/5 from 99K App Store ratings. What users like most: efficient communication, convenient and user-friendly. Top complaints: technical issues and glitches, difficulty navigating the app. Summarized from real user reviews.

Positive things

  • 🚀Efficient communication
  • 👍Convenient and user-friendly
  • 🔒Secure messaging
  • 🚑Excellent medical care and support
  • 💡Innovative features
  • ⚡Prompt responses from providers

Negative things

  • 🐛Technical issues and glitches
  • 🔍Difficulty navigating the app
  • 💰Concerns about pricing changes
  • 🕰️Long wait times for responses
  • 🔒Privacy and security concerns
See all reviews

What's New in Spruce

4.5.10

October 7, 2026

This release includes the following lovingly crafted features: • UI and stability improvements –– Providers: thanks for sharing feedback, feature requests, and ideas in the Spruce Support channel. If you love Spruce, please take a moment to leave us a review or rating in the App Store — it helps others discover Spruce!

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Charts

Top Free

📉 36-2

Medical

This app dropped -2 positions in Medical chart.

Last updated on October 27, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Exceptional communication software

Getting used to using Spruce
LLaughingagain2020

Great way to stay in touch with your provider

Started using this when my excellent PCP left his old practice & opened a concierge practice. It works great!
Hheysailor53

Satisfied

Best doctor ever. Doesn’t just shove people in and out but actually listens to you and tries to help with whatever your case may be !
Bbsulli3825

10/10

Easy to contact medical care directly, no long waits, and direct scheduling is simple with varying schedules!
SSspecto the spectater

unreliable video

video chatting is very inconsistent
SSibicle
See 268 more reviews

User experience

🐞

Reported Bugs

3 issues

Inability to delete or deactivate accounts

Bug

Inconsistent performance across devices

Bug

Delayed or missing message deliveries

Bug
✨

Requested Features

4 requests

Improved organization of message threads

Feature

Ability to include multiple users in conversations

Feature

Enhanced accessibility features for visually impaired users

Feature

Seamless integration with other medical platforms

Feature

FAQ

What does Spruce do?

Spruce is a HIPAA-compliant platform designed for healthcare communication. It allows professionals to make calls, send texts, faxes, secure messages, and conduct video chats all from a single, secure application. It aims to streamline clinical operations and enhance team collaboration.

What are the key features for healthcare professionals?

Healthcare professionals can get new or transfer existing phone and fax numbers, utilize robust mobile and desktop apps, and benefit from built-in HIPAA compliance. Features include an advanced phone system with transcription, secure messaging and eFax, telehealth video calling, after-hours automation, panel management, and team collaboration tools.

Is Spruce free for patients?

Yes, Spruce is always free for patients. Patients can download the app to connect with their care team for secure messaging and telehealth. They can receive video calls, send and receive secure messages including photos, and get alerts for new activity.

How does Spruce ensure HIPAA compliance?

Spruce is built with compliance in mind, offering automatic HIPAA Business Associate Agreements (BAA), two-factor login security, SOC 2 auditing, and HITRUST certification. It also provides automatic audit logging for all communication activities, ensuring a secure environment for sensitive patient data.

What are the common use cases for Spruce?

Common use cases include facilitating secure patient intake and screening via adaptive clinical questionnaires, managing patient panels with advanced search and bulk messaging, and enabling seamless team collaboration through shared inboxes and internal notes. It also supports business phone functionality and automated custom communications for various needs.