Spruce User Reviews
Customer Experience
~ Based on 246 written reviews from the US App Store.
What users say
Summarized from real user reviews of Spruce. Based on 94K reviews and a 4.9/5 average, it highlights the 6 positives and 5 negatives reviewers mention most about this Medical app.
Positive things
- 🚀Efficient communication
- 👍Convenient and user-friendly
- 🔒Secure messaging
- 🚑Excellent medical care and support
- 💡Innovative features
- ⚡Prompt responses from providers
Negative things
- 🐛Technical issues and glitches
- 🔍Difficulty navigating the app
- 💰Concerns about pricing changes
- 🕰️Long wait times for responses
- 🔒Privacy and security concerns
Is Spruce Safe?
Spruce: Medical Communication appears safe based on user ratings. AppsHunter Safety Score for Spruce is 98/100.
This assessment is based on 94,426 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 94,426 App Store ratings for Spruce.
Is Spruce Legit?
Spruce: Medical Communication appears to be a legitimate app. AppsHunter Legitimacy Score for Spruce is 83/100.
Based on 83 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Everyone I’ve been guided to seems like the perfect fit. Psychology has come a long way in the past few years with new techniques and approaches. Spruce and Associates are tops in their field and I feel fully supported by all these fine professionals.
Just glitchy
So far so good.
The intake took 4 separate attempts. Had to re enter info multiple times on the same screen. Got to the end and had to restart. Nothing saved even though I’m logged in. If you select “no” for something, it still requires all the info as though you hit yes. It also asks for the same info over and over again. You got my birthday on the first of 10 pages, why doesn’t it autofill?
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I can’t send text messages to half my clients. I’m definitely looking into an alternative
With a 13 yr old company they should have an option for to search for key words in the text chat area.
This app is amazing and I really appreciate it!
I have been a patient of Dr. Rellas for many years and have always been impressed by his knowledge and genuine concern for me. Now that he is a concierge provider, the level of personalized care he is able to peovide has been exceptional. I know he takes the time to truly understand my needs and provide thoughtful guidance. As I enter my later years, I feel incredibly fortunate to have Dr. Rellas in my corner. I highly recommend him to anyone looking for outstanding, patient-centered care.
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spruce is ok
This app has worked very well for me. Easy to use.
Spruce is new to me; but, very much like patient portals I’ve used before and use now. I like it because it seems to be more directed for communicating directly with my physician and therefore seems easier to me to use than the patient portal.
Actually this is a very good idea!.It’s something that benefits me in so many ways!..It saves me from staying on the phone,also once my prescription is ready I receive a email..I never would’ve thought that following instructions would be so easy.
I don’t normally operate on these things cause they don’t normally work too well but Dr. Andy Wolff’s SPRUCE I write and I back directly.
I like the portal feature to message physicians. So far, it’s been a helpful app. I would like to see improvements with having a search feature to search out keywords in the portal so I can easily access info from past months.
Dr. Katelyn is the best. She is on top of things and has helped me in a very time efficient manner. Thank you for all you do!
The ability to have rapid chats directly with my doctor without have to run the gauntlet of phone and portal messages that rarely are answered by people who know nothing about me is a major relief. I have an autoimmune disorder that is very difficult to treat and every day I feel different, so having direct access to the doctor has made a major difference to my mental and physical health. This is the way medicine should be.
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Member dashboard does not work. You pay $99 and can't set up an appointment.
Fast and easy very useful to me and my family
I really like Dr. Jennifer Li. Whenever I have questions, I can reach out to her, and she responds quickly to resolve my concerns; she is a highly responsible and excellent
They have been absolutely wonderful and so easy to work with. They also go above and beyond to work with you when life happens.
