NYP Connect vs MyHSS
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYP Connect
Access medical care and services conveniently through a mobile app. Connect with healthcare experts for virtual urgent care, video visits, and manage your health records. Find doctors, schedule appointments, and stay informed about health news.
- Virtual urgent care
- Video visits with physicians
- Find a doctor by specialty/location
- Access medical records
- Schedule appointments
- Message your doctor
- Hospital navigation tools
Read full descriptionHide full description
NYP Connect is a health app that brings medical care and services right to your fingertips. NYP Connect connects you with experts from Weill Cornell and Columbia, 7 days a week, for health needs such as virtual urgent care, video visits with physicians, medical chart and record information, and more all on your mobile or tablet device. APP FEATURES: Find a Doctor: Looking for a new health care provider? Find medical care based on specialty, location, health insurance, and even language. Connect to the NYP Patient Portal: Already a patient? Virtually manage your health care. Schedule doctor appointments, access your medical records, message your doctor, check test results, pay bills, and more. Virtual Urgent Care: For non-life-threatening illnesses or injuries, connect with one of our Emergency or Pediatric Emergency Medicine Physicians from Columbia or Weill Cornell Medicine through a live video chat 7 days a week between 8:00 AM and Midnight. Video Visits: Skip the trip to the doctor’s office and video chat with your doctor instead. Telehealth visits are a quick, convenient way to communicate with your healthcare team to address your medical needs. Health Matters: Stay up-to-date on the latest science and medical breakthroughs, care and wellness news taking place at NewYork-Presbyterian. Hospital Guides: Enhance your visit or stay at any NewYork-Presbyterian hospital. Access important phone numbers, transportation & patient guides, navigation tools to help you find your way around, and more.
MyHSS
Access your complete medical record, communicate with your care team, and manage appointments. This app provides instant updates and allows scheduling of in-person or virtual visits with specialists. It also offers health resources and the ability to track fitness data.
- View medical records and test results
- Message doctors
- Manage appointment calendar
- Receive care updates
- Schedule virtual appointments
- Access health resources
Read full descriptionHide full description
Get the official app from HSS | Hospital for Special Surgery, ranked #1 in the world for orthopedics and #2 in the US for rheumatology. Here you'll find everything you need to access your patient information and manage your healthcare at HSS. • View your full medical record and test results in one place • Message doctors and manage your appointment calendar • Get instant notifications for time-sensitive updates about your care • Schedule in-person or virtual appointments with physicians, physical therapists, and other specialists • Learn about care at HSS, the conditions we treat, our locations, and more • Explore expert tips for healthy living, read patient stories, and register for online events • Upload health and fitness data, including data from the "Apple Health app", when enrolled in self-tracking programs.
Screenshots
Verdict
The clearest difference is review sentiment: MyHSS at 73% against NYP Connect's 30%. MyHSS also leads on rating (4.6 vs 4.1) and ads (none vs shown). On price, update cadence, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MyHSS holds the better App Store score, 4.6 against 4.1. Both are backed by a comparable volume of ratings — 330 and 1.6K respectively. Written reviews point the same way: 30% of NYP Connect's written reviews are positive against 73% of MyHSS's.
Both ship on a similar rhythm, roughly every 6 weeks. The most recent releases landed on November 6, 2026 and November 7, 2026 respectively.
| Parameter | NYP Connect | MyHSS |
|---|---|---|
| Price | Free | Free |
| Rating | 4.1 (330 ratings) | 4.6 (1.6K ratings) — better |
| Positive reviews | 29.5% of reviews | 73.2% of reviews — better |
| Number of ratings | 330 | 1.6K — better |
| Update frequency | Every 6 weeks | Every 6 weeks |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad | iPhone, iPad, Apple Watch — better |
| Requires iOS | 18.6 | 16.2 — better |
| Further details — not scored | ||
| Size | 162 MB | 187 MB |
| Age rating | 17+ | 17+ |
| Developer | NewYork-Presbyterian Hospital | Hospital for Special Surgery |
Customer experience
NYP Connect
MyHSS
User reviews
NYP Connect
From 330 App Store ratingsWhat we love
- 👍 Easy to use and navigate
- 👍 Great for finding doctors and facilities
- 👍 Useful for virtual appointments
- 👍 Good for accessing medical records
- 👍 Helpful for navigating hospitals
Room to improve
- 🐛 App frequently doesn't work
- 🐛 Requires constant deletion and reinstallation
- 🐛 Blames users for issues
- 🐛 App is unusable with alerts
- 🐛 Frozen at 'more features!' screen
MyHSS
From 1.6K App Store ratingsWhat we love
- 👍 User-friendly app
- 🚀 Seamless and easy to use
- 🔒 Secure access to medical records
- 💡 Comprehensive features (appointments, test results, messaging)
- 👍 Excellent customer service
Room to improve
- 🐛 Frequent crashes and freezes
- 🐛 Navigation issues (no back/exit buttons)
- 🐛 Inconsistent performance (hangs, slow loading)
- 👎 Difficult to find/access medical records
- 👎 Poor integration with other health apps
Bugs and requests
NYP Connect
Reported bugs
35 issues- App doesn't work every other day
- App unusable with latest alert
- Page frozen at 'more features!'
- App requires upgrade to OS 18, but iPad is iOS 17
- App requires iOS 18.1, older iPhones can't use
Show 30 moreShow fewer
- App crashes to home screen when Voiceover is enabled
- App won't open
- App keeps crashing and shutting down
- Latest update causes app to crash (white screen then closes)
- Crashes after last update
- Cannot save password
- Does not interface with Apple Pay
- Cannot send ECG results to doctor
- Virtual visit gives error message and logs out
- Technical support doesn't answer
- No filters for finding primary care physicians
- No way to find doctor in particular zip code
- Extra fees not clearly stated
- Multiple logins required for different functions
- Cannot view child's medical records
- Send message to doctor function doesn't work
- Buttons not aligned on touchscreen
- Virtual appointments don't load
- App does not rotate
- App freezes
- Confusing navigation
- Website not working for bill payment
- Cannot scroll down to register
- Last name field bug during intake
- Login errors: 'Password can't be empty'
- Requires customer support password reset assistance
- Server Error in '/' Application
- Bill pay does not work
- Buggy and broken after redesign
- Exit arrow on iPhone X doesn't respond
Requested features
22 requests- Add messaging as an option
- Request update on admitted patient
- Add 12 language options
- Simplify the app
- Add a feature to suggest doctors based on conditions
Show 17 moreShow fewer
- Allow sending ECG results as PDF
- Improve search filters for doctors
- Add Apple Pay integration
- Allow saving passwords
- Improve bill payment functionality
- Add ability to view child's medical records
- Fix 'send message to doctor' function
- Improve button alignment
- Add virtual chair loading for virtual appointments
- Allow app rotation
- Improve navigation clarity
- Add emergency room wait times
- Make it easier for pharmacy/patient to contact about RX issues
- Add more physicians from other hospitals
- Improve user interface for older iPhones
- Offer alternative for older OSX versions
- Improve accessibility for Voiceover users
MyHSS
Reported bugs
5 issues- Inability to log out or navigate back from certain screens
- Inconsistent behavior when accessing test results
- Vaccination status update feature not functioning properly
- Appointment scheduling issues (unavailable slots shown as available)
- Billing and payment processing problems
Requested features
5 requests- Ability to compare test results over time
- Integration with wearable devices (e.g., Apple Watch)
- Option to share test results with external providers
- Streamlined login and password management
- Improved notification system for appointments and updates
In-app purchases
NYP Connect
No in-app purchases
MyHSS
No in-app purchases
