MSK MyChart vs MyHSS
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MSK MyChart
This patient portal app allows individuals receiving care at Memorial Sloan Kettering Cancer Center to securely access their medical information, manage appointments, communicate with their care team, and view test results. It also facilitates prescription refills, bill payments, and integration with other healthcare providers and personal health data.
- View medical information
- Access test results
- Manage appointments
- Message care team
- Request prescription refills
- View and pay bills
- Connect to telemedicine
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MSK MyChart (formerly MyMSK) is for patients receiving care at Memorial Sloan Kettering Cancer Center. MSK MyChart, our patient portal, is the best way to stay connected to your healthcare. Patients and caregivers can download and log in to the MSK MyChart app to securely: • See your medical information. • View and share your test results. • Manage your appointments. • Save appointment details to your calendar on your mobile device. • Connect to telemedicine visits. • Message your care team. • Connect your accounts from other healthcare centers so you can see all your medical information in one place. • Request prescription refills. • Fill out health questionnaires. • Read patient education information. • View and pay bills. • Connect your account to Apple Health to pull health-related data from your personal devices right into MSK MyChart. You can create an MSK MyChart account on the app or at MSKMyChart.MSK.org using your activation code. To get an activation code, please ask someone from your doctor’s office or call our Help Desk at 800-248-0593.
MyHSS
Access your complete medical record, communicate with your care team, and manage appointments. This app provides instant updates and allows scheduling of in-person or virtual visits with specialists. It also offers health resources and the ability to track fitness data.
- View medical records and test results
- Message doctors
- Manage appointment calendar
- Receive care updates
- Schedule virtual appointments
- Access health resources
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Get the official app from HSS | Hospital for Special Surgery, ranked #1 in the world for orthopedics and #2 in the US for rheumatology. Here you'll find everything you need to access your patient information and manage your healthcare at HSS. • View your full medical record and test results in one place • Message doctors and manage your appointment calendar • Get instant notifications for time-sensitive updates about your care • Schedule in-person or virtual appointments with physicians, physical therapists, and other specialists • Learn about care at HSS, the conditions we treat, our locations, and more • Explore expert tips for healthy living, read patient stories, and register for online events • Upload health and fitness data, including data from the "Apple Health app", when enrolled in self-tracking programs.
Screenshots
Verdict
The clearest difference is review sentiment: MyHSS at 73% against MSK MyChart's 27%. MyHSS also leads on rating (4.6 vs 3.6). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MyHSS holds the better App Store score, 4.6 against 3.6. Both are backed by a comparable volume of ratings — 1.2K and 1.6K respectively. Written reviews point the same way: 27% of MSK MyChart's written reviews are positive against 73% of MyHSS's.
MSK MyChart ships an update every 2 months, MyHSS every 6 weeks. The most recent releases landed on October 22, 2026 and October 27, 2026 respectively.
| Parameter | MSK MyChart | MyHSS |
|---|---|---|
| Price | Free | Free |
| Rating | 3.6 (1.2K ratings) | 4.6 (1.6K ratings) — better |
| Positive reviews | 26.9% of reviews | 73.2% of reviews — better |
| Number of ratings | 1.2K | 1.6K — better |
| Update frequency | Every 2 months | Every 6 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, Apple Watch | iPhone, iPad, Apple Watch |
| Requires iOS | 16.2 | 16.2 |
| Further details — not scored | ||
| Size | 174 MB | 187 MB |
| Age rating | 17+ | 17+ |
| Developer | Memorial Sloan Kettering Cancer Center | Hospital for Special Surgery |
Customer experience
MSK MyChart
MyHSS
User reviews
MSK MyChart
From 1.2K App Store ratingsWhat we love
- 🚀 Easy to use
- 👍 Helpful staff
- 🚀 Fast and efficient
- 🚀 Timely updates
- 👍 Intuitive interface
Room to improve
- 🐛 Confusing navigation
- 🐛 Glitchy and buggy
- 🐛 Repetitive requests
- 🐛 Difficult to contact providers
- 🐛 Missing functionality from previous app
MyHSS
From 1.6K App Store ratingsWhat we love
- 👍 User-friendly app
- 🚀 Seamless and easy to use
- 🔒 Secure access to medical records
- 💡 Comprehensive features (appointments, test results, messaging)
- 👍 Excellent customer service
Room to improve
- 🐛 Frequent crashes and freezes
- 🐛 Navigation issues (no back/exit buttons)
- 🐛 Inconsistent performance (hangs, slow loading)
- 👎 Difficult to find/access medical records
- 👎 Poor integration with other health apps
Bugs and requests
MSK MyChart
Reported bugs
5 issues- Login issues
- Frequent crashes
- Disappearing medical information
- Unreliable appointment scheduling
- Billing discrepancies
Requested features
6 requests- Ability to reschedule appointments
- Improved communication with providers
- Easier access to past medical history
- Streamlined billing and payment options
- Customizable notification settings
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- Integration with external calendar apps
MyHSS
Reported bugs
5 issues- Inability to log out or navigate back from certain screens
- Inconsistent behavior when accessing test results
- Vaccination status update feature not functioning properly
- Appointment scheduling issues (unavailable slots shown as available)
- Billing and payment processing problems
Requested features
5 requests- Ability to compare test results over time
- Integration with wearable devices (e.g., Apple Watch)
- Option to share test results with external providers
- Streamlined login and password management
- Improved notification system for appointments and updates
In-app purchases
MSK MyChart
No in-app purchases
MyHSS
No in-app purchases
