Comparison

MSK MyChart vs MyNorthwell

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

MSK MyChart

This patient portal allows individuals receiving care at Memorial Sloan Kettering Cancer Center to securely access their medical information, manage appointments, communicate with their care team, and view test results. It also facilitates telemedicine visits, prescription refills, and bill payments.

Highlights
  • View medical information
  • Share test results
  • Manage appointments
  • Connect to telemedicine
  • Message care team
  • Request prescription refills
  • Pay bills
Features
Read full description

MSK MyChart (formerly MyMSK) is for patients receiving care at Memorial Sloan Kettering Cancer Center. MSK MyChart, our patient portal, is the best way to stay connected to your healthcare. Patients and caregivers can download and log in to the MSK MyChart app to securely: • See your medical information. • View and share your test results. • Manage your appointments. • Save appointment details to your calendar on your mobile device. • Connect to telemedicine visits. • Message your care team. • Connect your accounts from other healthcare centers so you can see all your medical information in one place. • Request prescription refills. • Fill out health questionnaires. • Read patient education information. • View and pay bills. • Connect your account to Apple Health to pull health-related data from your personal devices right into MSK MyChart. You can create an MSK MyChart account on the app or at MSKMyChart.MSK.org using your activation code. To get an activation code, please ask someone from your doctor’s office or call our Help Desk at 800-248-0593.

About

MyNorthwell

Manage your healthcare appointments, connect with providers, and access your medical records. Book, cancel, or reschedule visits, join waitlists for earlier appointments, and complete eCheck-In. View test results, track health history, and communicate with your care team.

Highlights
  • Book, cancel, reschedule appointments
  • Join appointment waitlists
  • eCheck-In for appointments
  • View test results and notifications
  • Manage health history and medications
  • Message care team and customer service
  • Grant caregiver access
Features
Currently charting
Read full description

With the MyNorthwell app, you can manage visits, connect with providers, access results, join appointment wait lists and more. Simply download the app and create an account to get started. Features: • Book, cancel and reschedule appointments. • Join our wait lists and get notified if an earlier appointment time becomes available. • Use eCheck-In before your appointment to save time when you arrive. • View test results and receive notifications of new results. • Manage and view summaries of current health issues, medical history, medications, immunizations and more. • Send messages to your care team or non-medical inquiries to customer service. • Grant account access to caregivers and providers. • View billing statements and make payments. Our app is integrated with HealthKit technology, which allows you to upload health and fitness data from other apps when enrolled in self-tracking programs.

Screenshots

MSK MyChart4 screens
MyNorthwell4 screens

Verdict

The call

The clearest difference is update cadence: MyNorthwell at fortnightly against MSK MyChart's every 3 months. MyNorthwell also leads on chart position (#112 vs unranked). On price, rating, review sentiment and ratings volume there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 3.6 for MSK MyChart against 3.5 for MyNorthwell. Both are backed by a comparable volume of ratings — 1.2K and 625 respectively. Written reviews are what separate them: 27% of MSK MyChart's written reviews are positive against 23% of MyNorthwell's.

UpkeepUpdate frequency

MSK MyChart ships an update every 3 months, MyNorthwell fortnightly. Both last shipped on November 6, 2026.

Scorecard2 real differences · 9 level
MSK MyChart versus MyNorthwell: the parameters behind the verdict, then further details
ParameterMSK MyChartMyNorthwell
PriceFreeFree
Rating3.6 (1.2K ratings) — better3.5 (625 ratings)
Positive reviews26.9% of reviews — better22.5% of reviews
Number of ratings1.2K — better625
Update frequencyEvery 3 monthsFortnightly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank—#112 — better
DevicesiPhone, iPad, Apple WatchiPhone, iPad, Apple Watch
Requires iOS18.018.0
Further details — not scored
Size169 MB167 MB
Age rating17+17+
DeveloperMemorial Sloan Kettering Cancer CenterNorthwell Health INC

Customer experience

MSK MyChart

All ratings1,224 ratings
Positive60.2%
Neutral7.3%
Negative32.5%
Written reviews175 reviews
Positive26.9%
Neutral9.7%
Negative63.4%

MyNorthwell

All ratings623 ratings
Positive59.2%
Neutral7.4%
Negative33.4%
Written reviews120 reviews
Positive22.5%
Neutral9.2%
Negative68.3%

User reviews

MSK MyChart

From 1.2K App Store ratings

What we love

  • 🚀 Easy to use
  • 👍 Helpful staff
  • 🚀 Fast and efficient
  • 🚀 Timely updates
  • 👍 Intuitive interface

Room to improve

  • 🐛 Confusing navigation
  • 🐛 Glitchy and buggy
  • 🐛 Repetitive requests
  • 🐛 Difficult to contact providers
  • 🐛 Missing functionality from previous app

MyNorthwell

From 625 App Store ratings

What we love

  • 👍 Convenient access to health information
  • 🚀 Easy to book appointments
  • 💰 Straightforward bill payment
  • 🔍 Helpful for finding doctors
  • 🔒 Secure access to personal records

Room to improve

  • 🐛 Frequent crashes and glitches
  • 🤔 Confusing navigation and UI
  • 🔍 Difficulty finding specific providers
  • 🕰️ Slow app performance
  • 🔒 Concerns about data privacy

Bugs and requests

MSK MyChart

Reported bugs

5 issues
  • Login issues
  • Frequent crashes
  • Disappearing medical information
  • Unreliable appointment scheduling
  • Billing discrepancies

Requested features

6 requests
  • Ability to reschedule appointments
  • Improved communication with providers
  • Easier access to past medical history
  • Streamlined billing and payment options
  • Customizable notification settings
Show 1 more
  • Integration with external calendar apps

MyNorthwell

Reported bugs

4 issues
  • Login issues and verification problems
  • Missing or outdated patient information
  • Appointment scheduling not working properly
  • Inability to access certain features

Requested features

5 requests
  • Ability to message providers directly
  • Integration with other health apps
  • Improved lab result tracking
  • More personalized recommendations
  • Enhanced appointment management

In-app purchases

None

MSK MyChart

No in-app purchases

None

MyNorthwell

No in-app purchases

Questions

Is MSK MyChart free?
MSK MyChart is free to download, with no in-app purchases.
Is MyNorthwell free?
MyNorthwell is free to download, with no in-app purchases.
Which has better reviews, MSK MyChart or MyNorthwell?
MSK MyChart is rated higher. MSK MyChart averages 3.6 out of 5 from 1.2K ratings, while MyNorthwell averages 3.5 from 625 ratings.
Do MSK MyChart or MyNorthwell have ads?
Neither MSK MyChart nor MyNorthwell shows ads.
Which is updated more often, MSK MyChart or MyNorthwell?
MSK MyChart ships an update every 3 months, and MyNorthwell fortnightly. Most recently, MSK MyChart was updated on November 6, 2026 and MyNorthwell on November 6, 2026.

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