Worst app experience
Is this 2026? They fire the team that put this app out and need to improve the login experience. Trying to login via a passkey and it wants me to scan a QR code! I’m on my iPhone already. Try to chat support for help within the app and there is no way to “accept” the cookies message?!?!?
Awful app
For a first world country and one of the top healthcare systems this is unacceptable. They upgrade the system and unlike the last one, which worked good, especially for making appointments, it is impossible or very very complicated and time consuming to make a simple appt. On one page it says one thing as far as availability and on another page it says something else and it doesn’t let you book it half the time. Many many bugs or just poor design.
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App feedback
This app needs an overhaul
I’ve had to change my password multiple times and I still can’t access my account!!!!
Please fix the app
Make the app easier
Add password hints
Damn this app pisses me off
I’ve had to change my password multiple times and I still can’t access my account!!!!
Please fix the app
Make the app easier
Add password hints
Damn this app pisses me off
Such a big problem to logging in this app
I don’t understand every time they have issues in login and can’t get code and they didn’t pick up call for help what is this can’t understand.
Worst
Cannot find my doctors, Office visit notes, test results, or medication list!!! This is the only medical group I have a problem with.
Total garbage.
This app is completely useless. Do not use. Had to give it one star just so this review could get through. It should be ZERO stars.
Horrendous app
I am 26 years old, I like to think I am technically savy. I spent 5 minutes looking for how to make a follow up appointment with my PCP for a physical, which I never found out how to do. I moved on trying to make a new patient appointment with my PCP and planned on putting in the message “annual physical” so that they would know. When I tried to make the new appointment it wouldnt show my PCP or doctors anywhere near me even with filtering my zip code and my home address. Instead it kept showing me doctors in Manhattan and Huntington, both 20 miles the opposite directions of me. I gave up and called the scheduling number and made my appointment the old fashioned way and just out of curiosity I asked the person on the phone if they received multiple complaints about the app to which they said daily. Northwell, whoever you got on your software or application teams, I’d suggest hiring competent people with all the money you guys have.
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Big downgrade
In the old app I could easily schedule an appt with my PCP. It was as simple as clicking book again. Ever since the upgrade I now I have to search for my provider every time. And then enter my insurance information.
Plus when asked to fill out forms for an appt clicking the button takes me to a page where it looks like I should have to login but there isn’t actually a place to login.
Super frustrating all around.
Plus when asked to fill out forms for an appt clicking the button takes me to a page where it looks like I should have to login but there isn’t actually a place to login.
Super frustrating all around.
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Room for improvement
I appreciate the convenience of being able to book appointments and communicate with my providers with quick responses. However, it would be very helpful if the app included the option to view lab orders. I’m currently having difficulty confirming some important lab orders. Please consider looking into adding this feature.
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App keeps loading
Every time I try to make a new appointment with my doctor the app keeps on loading and then goes back to the main screen. It’s really irritating because it is not working correctly. It’s really annoying. I figured maybe it was just temporary. But I tried a month later to reschedule an appointment and that didn’t work. So I tried making a new appointment and that wouldn’t work. I can’t stand it. Now I have to call up my doctor’s office directly and make my appointments. My Catholic Health app is so much better. But the doctors that I have in Northwell Health I have difficulties with because the app sucks. That’s why I really try to find a doctor. That’s in Catholic Health. But unfortunately, there are two doctors that I see that are in Northwell Health and I don’t have a choice in that because they are really great doctors.
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Impossible Captcha Sequence
The captcha verification sequence is literally endless. I spent 10 minutes tapping through dozens of images and nothing works. Horrible verification method.
Huge downgrade
I never write reviews. But this app is so bad now that I had to write one. On the old app I had my PCP saved and my insurance saved. This new “upgraded” app decided it wanted to get rid of that and now when I try to schedule an appointment with my PCP, it keeps recommending doctors 40 miles away from me. I can’t even make a follow up appointment with my PCP through this app… very confusing and I’m 27 years old… good lord anyone who doesn’t use technology has to use this app.
I get Northwell is finally transitioning to Epic which is an amazing EMR (I don’t even know if that has anything to do with this app). But this app is horrendous and needs to be looked at because if I’m having this much trouble making a follow up appointment for an annual… good luck to anyone who has to set up intricate appointments with specific timing.
I get Northwell is finally transitioning to Epic which is an amazing EMR (I don’t even know if that has anything to do with this app). But this app is horrendous and needs to be looked at because if I’m having this much trouble making a follow up appointment for an annual… good luck to anyone who has to set up intricate appointments with specific timing.
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Response from developer
We're here to help resolve the issues you're experiencing! To give you the best possible support, we just need a bit more information. Please email us directly at mynorthwellsupport@northwell.edu and remember to include reference number INC5022842 so we can quickly assist you
Login Troubles
Impossible to login to. I would request a text message and once I click the link it tells me that there was an "error" and thats it. I called customer support and they pretty much told me that they can't help me. Not too sure what else I'm supposed to do in this situation.
NOT USER FRIENDLY
I cant even sign up it keeps asking for human verification and if i get passed that it keeps telling me theres an error in my application when there is none , HORRIBLE ! GARBAGE !
Terrible app
Can’t find my doctor or my prescriptions on the app. It says I have no prescriptions when I get prescriptions monthly. Can’t message my doctor because I can’t find her at all. Awful app.
Do better
This app is horrendous. Clunky, difficult to navigate. Now today appointments are not working. You can’t see, make, cancel or reschedule in the app. It gives an error message. If you can’t manage appointments, the app is pretty much useless. Accessing medical records is also impossible. The myhealth app allows you to see all documents. This app? Extremely difficult to easily view and print records. Northwell can do better.
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Hard to navigate
This app is very hard to navigate.
Discombobulated
Very disappointed! Not ALL Northwell communities are integrated after years of development; appointments reminders are sorely missed and needed; links to others with “Epic Center” are hit or miss.
Vast improvements are needed for this app. Find a better IT!
Vast improvements are needed for this app. Find a better IT!
Care team just *poof* disappeared
App is terrible. My care team disappeared and can not add them. How can the tech support be open only 9-5???
Great app
I love the new app can print my bloodwork scripts if I lost one and don’t need to leave the house, so much better and love that all my Northwell doctors can see my chart.
