MSK MyChart vs NYP Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MSK MyChart
This patient portal app allows individuals receiving care at Memorial Sloan Kettering Cancer Center to securely access their medical information, manage appointments, communicate with their care team, and view test results. It also facilitates prescription refills, bill payments, and integration with other healthcare providers and personal health data.
- View medical information
- Access test results
- Manage appointments
- Message care team
- Request prescription refills
- View and pay bills
- Connect to telemedicine
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MSK MyChart (formerly MyMSK) is for patients receiving care at Memorial Sloan Kettering Cancer Center. MSK MyChart, our patient portal, is the best way to stay connected to your healthcare. Patients and caregivers can download and log in to the MSK MyChart app to securely: • See your medical information. • View and share your test results. • Manage your appointments. • Save appointment details to your calendar on your mobile device. • Connect to telemedicine visits. • Message your care team. • Connect your accounts from other healthcare centers so you can see all your medical information in one place. • Request prescription refills. • Fill out health questionnaires. • Read patient education information. • View and pay bills. • Connect your account to Apple Health to pull health-related data from your personal devices right into MSK MyChart. You can create an MSK MyChart account on the app or at MSKMyChart.MSK.org using your activation code. To get an activation code, please ask someone from your doctor’s office or call our Help Desk at 800-248-0593.
NYP Connect
Access medical care and services conveniently through a mobile app. Connect with healthcare experts for virtual urgent care, video visits, and manage your health records. Find doctors, schedule appointments, and stay informed about health news.
- Virtual urgent care
- Video visits with physicians
- Find a doctor by specialty/location
- Access medical records
- Schedule appointments
- Message your doctor
- Hospital navigation tools
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NYP Connect is a health app that brings medical care and services right to your fingertips. NYP Connect connects you with experts from Weill Cornell and Columbia, 7 days a week, for health needs such as virtual urgent care, video visits with physicians, medical chart and record information, and more all on your mobile or tablet device. APP FEATURES: Find a Doctor: Looking for a new health care provider? Find medical care based on specialty, location, health insurance, and even language. Connect to the NYP Patient Portal: Already a patient? Virtually manage your health care. Schedule doctor appointments, access your medical records, message your doctor, check test results, pay bills, and more. Virtual Urgent Care: For non-life-threatening illnesses or injuries, connect with one of our Emergency or Pediatric Emergency Medicine Physicians from Columbia or Weill Cornell Medicine through a live video chat 7 days a week between 8:00 AM and Midnight. Video Visits: Skip the trip to the doctor’s office and video chat with your doctor instead. Telehealth visits are a quick, convenient way to communicate with your healthcare team to address your medical needs. Health Matters: Stay up-to-date on the latest science and medical breakthroughs, care and wellness news taking place at NewYork-Presbyterian. Hospital Guides: Enhance your visit or stay at any NewYork-Presbyterian hospital. Access important phone numbers, transportation & patient guides, navigation tools to help you find your way around, and more.
Screenshots
Verdict
The clearest difference is rating: NYP Connect at 4.1 against MSK MyChart's 3.6. MSK MyChart's advantage is ads (none vs shown) and monetization model (free vs free with in-app purchases). On price, review sentiment, update cadence and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NYP Connect holds the better App Store score, 4.1 against 3.6. Both are backed by a comparable volume of ratings — 1.2K and 310 respectively. Written reviews point the same way: 27% of MSK MyChart's written reviews are positive against 30% of NYP Connect's.
MSK MyChart ships an update every 2 months, NYP Connect every 6 weeks. The most recent releases landed on September 2, 2026 and September 3, 2026 respectively.
| Parameter | MSK MyChart | NYP Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 3.6 (1.2K ratings) | 4.1 (310 ratings) — better |
| Positive reviews | 26.9% of reviews | 30.0% of reviews — better |
| Number of ratings | 1.2K — better | 310 |
| Update frequency | Every 2 months | Every 6 weeks — better |
| Ads | No — better | Yes |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad, Apple Watch — better | iPhone, iPad |
| Requires iOS | 16.2 — better | 18.1 |
| Further details — not scored | ||
| Size | 174 MB | 165 MB |
| Age rating | 17+ | 17+ |
| Developer | Memorial Sloan Kettering Cancer Center | NewYork-Presbyterian Hospital |
Customer experience
MSK MyChart
NYP Connect
User reviews
MSK MyChart
From 1.2K App Store ratingsWhat we love
- 🚀 Easy to use
- 👍 Helpful staff
- 🚀 Fast and efficient
- 🚀 Timely updates
- 👍 Intuitive interface
Room to improve
- 🐛 Confusing navigation
- 🐛 Glitchy and buggy
- 🐛 Repetitive requests
- 🐛 Difficult to contact providers
- 🐛 Missing functionality from previous app
NYP Connect
From 310 App Store ratingsWhat we love
- 👍 Easy to use and navigate
- 👍 Great for finding doctors and facilities
- 👍 Useful for virtual appointments
- 👍 Good for accessing medical records
- 👍 Helpful for navigating hospitals
Room to improve
- 🐛 App frequently doesn't work
- 🐛 Requires constant deletion and reinstallation
- 🐛 Blames users for issues
- 🐛 App is unusable with alerts
- 🐛 Frozen at 'more features!' screen
Bugs and requests
MSK MyChart
Reported bugs
5 issues- Login issues
- Frequent crashes
- Disappearing medical information
- Unreliable appointment scheduling
- Billing discrepancies
Requested features
6 requests- Ability to reschedule appointments
- Improved communication with providers
- Easier access to past medical history
- Streamlined billing and payment options
- Customizable notification settings
Show 1 moreShow fewer
- Integration with external calendar apps
NYP Connect
Reported bugs
35 issues- App doesn't work every other day
- App unusable with latest alert
- Page frozen at 'more features!'
- App requires upgrade to OS 18, but iPad is iOS 17
- App requires iOS 18.1, older iPhones can't use
Show 30 moreShow fewer
- App crashes to home screen when Voiceover is enabled
- App won't open
- App keeps crashing and shutting down
- Latest update causes app to crash (white screen then closes)
- Crashes after last update
- Cannot save password
- Does not interface with Apple Pay
- Cannot send ECG results to doctor
- Virtual visit gives error message and logs out
- Technical support doesn't answer
- No filters for finding primary care physicians
- No way to find doctor in particular zip code
- Extra fees not clearly stated
- Multiple logins required for different functions
- Cannot view child's medical records
- Send message to doctor function doesn't work
- Buttons not aligned on touchscreen
- Virtual appointments don't load
- App does not rotate
- App freezes
- Confusing navigation
- Website not working for bill payment
- Cannot scroll down to register
- Last name field bug during intake
- Login errors: 'Password can't be empty'
- Requires customer support password reset assistance
- Server Error in '/' Application
- Bill pay does not work
- Buggy and broken after redesign
- Exit arrow on iPhone X doesn't respond
Requested features
22 requests- Add messaging as an option
- Request update on admitted patient
- Add 12 language options
- Simplify the app
- Add a feature to suggest doctors based on conditions
Show 17 moreShow fewer
- Allow sending ECG results as PDF
- Improve search filters for doctors
- Add Apple Pay integration
- Allow saving passwords
- Improve bill payment functionality
- Add ability to view child's medical records
- Fix 'send message to doctor' function
- Improve button alignment
- Add virtual chair loading for virtual appointments
- Allow app rotation
- Improve navigation clarity
- Add emergency room wait times
- Make it easier for pharmacy/patient to contact about RX issues
- Add more physicians from other hospitals
- Improve user interface for older iPhones
- Offer alternative for older OSX versions
- Improve accessibility for Voiceover users
In-app purchases
MSK MyChart
No in-app purchases
NYP Connect
No in-app purchases
Questions
Is MSK MyChart free?
Is NYP Connect free?
Which has better reviews, MSK MyChart or NYP Connect?
Do MSK MyChart or NYP Connect have ads?
Which is updated more often, MSK MyChart or NYP Connect?
Other comparisons
