MyMountSinai User Reviews

MyMountSinai
MyMountSinai
Mount Sinai Health System

Customer Experience

Positive experience65.8% of reviews
Neutral8.6% of reviews
Negative experience25.7% of reviews

~ Based on 257 written reviews from the US App Store.

What users say

Is MyMountSinai Safe?

MyMountSinai appears safe based on user ratings. AppsHunter Safety Score for MyMountSinai is 90/100.

This assessment is based on 6,260 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.4% of ratings point to a safe experience
3.3% of ratings suggest some concerns
9.3% of ratings point to a risky experience

~ Based on 6,260 App Store ratings for MyMountSinai.

Is MyMountSinai Legit?

MyMountSinai appears to be a legitimate app. AppsHunter Legitimacy Score for MyMountSinai is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Billing

I’m tired of constantly remind Mount Siani that my 1199 SEIU Insurance pays my bills regarding Medical Care

Bill/Payment is very confusing

Bill/Payment is very confusing and hard to understand .

All in one —AT ONCE’

I love MyChart! It’s the best thing since sliced bread. All my medical info available to me the moment it is processed! I rely heavily on it to plan my medical future!

Can’t join video visits

Second time in two months had a telehealth appointment and logged into MyMount Sinai. Never got through to the visit for two different Doctors appointments. Can’t call an office to tell them of the difficulties

Excellent User Interface

Everything works smoothly. Intuitive functions. And it does not crash or lock-up.

Does not work overseas. VPN needed

The app does not connect from outside US. For example I am traveling in Europe and want to pay my bill or see my test results. I cannot without a VPN app on my phone. I imagine the app owners did this for security. But I’d argue that downloading a sketchy VPN makes the app less secure than the vanilla app running on iOS. This happens only with MtSinai. My other MyChart providers do not have the same problem
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My Mount Sinai

Thank you so much

I. The whole team was very friendly🥰

I want to express my gratitude to the entire Mount Sinai team. Their kindness and professionalism stand out in every detail, and they explained the whole process to me very clearly. Excellent service and thank you very much!" Belquis Alvarez

Mountsinai

Excellent treatment and teamwork

Mt Sinea app

It is very helpful, fairly intuitive even for a not particularly good a tech guy. Thanx for making life easier Mt Sinea!

Team that cares

The doctors at Mount Sinai do a professional and efficient job and have helped me by providing procedures I needed done.

I am satisfied

I love mountain sinai best service thanks to all

Not a good option for those who are AuDHD.

While app accessibility simplifies scheduling, it can be very challenging for those with intellectual disabilities. There can be a lot of moving parts, including myriad referrals, messages, texts, and phone calls which can be crushing. The default should not be “free access” for all referrals to contact patient, it should be the reverse. It is very deleterious and irresponsible of Mt. Sinai to proceed without taking us with needs in consideration.
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Enjoy using app

The app is an easy tool to view my results.

No Go

I’m entered, prescriptions, too. But then nothing else works. I can’t send a message or request a refill.

Review

Greatest care I can ever ask for staff is respectful love mount Sinai great establishment

Peter Schepper

I owe my health and wellbeing able to Mount Sinai! Not just my physical health (which includes dental and psychological), But also my sobriety. They’ve helped me tackle my struggle with drugs and alcohol! I don’t know what I would do without Dr. Weiner, Dr. Fishberg, and the rest of the exemplary staff.
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Mount Sinai Provides Excellent Care

The two most important factors I use in my choice seeking physicians for healing include excellent listening skills, and compassion for patients. Thank you to everyone who has helped me.

In patient hospital message sucks

In the hospital and was told I could message the hospital and team. But there was no reply option. I told the staff they said yeah that happens.
Also to get test results have to press test result close it then press it again for it to load.
Besides that everything else is o

In general

They doctors nurses and front desk staff they all doing things in professional way. The appointment is on time I really love all from Mount Sinai