Horrific app but good doctors
There are a horrific amount of bugs and weirdnesses about using the interface making scheduling literally impossible. Like picking providers that don’t even work there anymore. But the practice itself is good if you’re lucky enough to get in the door.
Very professional
Courteous, and so attentive and so easy. I now prefer urgent care to making an appt with my primary! Same day appts. So great. However I needed to talk to the PA with a crucial update. I left a message on their app and have not heard. I will call again tomorrow. But that sort of made it 4 instead of a 5.
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Does not work
Open and just see a plus and circle no matter what…
Bad experience
I have visited Carbon Health at Hillsdale Mall several times in the past, but today I experienced the worst service I have ever received.
I went to the clinic twice in the same day, first as a walk-in and later with a scheduled appointment. On my second visit, I waited for over 70 minutes and received no meaningful update about when I would be seen. Eventually, I had no choice but to leave.
What was most disappointing was the receptionist’s attitude. She appeared friendly and attentive to some patients, while being noticeably dismissive and rude toward others. As a patient, it is frustrating to feel ignored and treated differently, especially when already dealing with a health concern.
Waiting can happen in healthcare settings, and most patients understand that. However, there is a big difference between unavoidable delays and poor communication combined with a lack of respect. After 70 minutes, I could have gone to another urgent care clinic and received treatment elsewhere.
Patients deserve to be treated with courtesy, professionalism, and respect. Unfortunately, that was not my experience today. I hope management takes this feedback seriously and works to improve both customer service and communication with patients.
I went to the clinic twice in the same day, first as a walk-in and later with a scheduled appointment. On my second visit, I waited for over 70 minutes and received no meaningful update about when I would be seen. Eventually, I had no choice but to leave.
What was most disappointing was the receptionist’s attitude. She appeared friendly and attentive to some patients, while being noticeably dismissive and rude toward others. As a patient, it is frustrating to feel ignored and treated differently, especially when already dealing with a health concern.
Waiting can happen in healthcare settings, and most patients understand that. However, there is a big difference between unavoidable delays and poor communication combined with a lack of respect. After 70 minutes, I could have gone to another urgent care clinic and received treatment elsewhere.
Patients deserve to be treated with courtesy, professionalism, and respect. Unfortunately, that was not my experience today. I hope management takes this feedback seriously and works to improve both customer service and communication with patients.
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couldn’t even complete account sign up
this app does not work at all. couldn’t upload my insurance card to get past the second step of sign up. waste of time and discouraged me from going to their urgent care.
