Referral Code
REFER50-1R6RM. Awesome place for pets and sweet staff!
Chat support is not patient care
Chat support is not good patient care. I’ve tried chatting a few times but other than a few simple questions it’s no replacement for personal care. I chatted with a Missy and waited very long for responses that weren’t answers to my requests. No help at all
So easy
Love using this app
Terrible UX
If you start booking an appt on the website, it directs you to download this app and you have to start over from the beginning. Within the app, there’s a loop where you have to re-enter info multiple times before proceeding. The homepage is also blank, and you have to sign out and sign back in before you can book an appt. When you provide a detailed reason on the visit, some AI assessment decides you need to go to an emergency clinic (which is not the case) and you have to remove context that would probably be helpful for the doctor/staff to read. Terrible app, and if the company is experiencing a drop in appointments over time, it’s probably one of the main reasons why.
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App Constantly Fails
I love my West Hollywood location but this app is atrocious. My cat passed over a year ago and now when I try to book an appointment for my other cat it will only let me book in my deceased cat’s name. When I try to go to the home page it is a blank white screen. When I try to continue booking through my deceased cat’s name (as that is the only option the app gives me) and I choose a yearly plan to continue with, the app force quits. There is literally no way to me to book through the app. Get this fixed!!
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