So easy
Love using this app
Terrible UX
If you start booking an appt on the website, it directs you to download this app and you have to start over from the beginning. Within the app, there’s a loop where you have to re-enter info multiple times before proceeding. The homepage is also blank, and you have to sign out and sign back in before you can book an appt. When you provide a detailed reason on the visit, some AI assessment decides you need to go to an emergency clinic (which is not the case) and you have to remove context that would probably be helpful for the doctor/staff to read. Terrible app, and if the company is experiencing a drop in appointments over time, it’s probably one of the main reasons why.
Show more
App Constantly Fails
I love my West Hollywood location but this app is atrocious. My cat passed over a year ago and now when I try to book an appointment for my other cat it will only let me book in my deceased cat’s name. When I try to go to the home page it is a blank white screen. When I try to continue booking through my deceased cat’s name (as that is the only option the app gives me) and I choose a yearly plan to continue with, the app force quits. There is literally no way to me to book through the app. Get this fixed!!
Show more
Can’t get notifications
Just saw someone else’s review and I’m going to reiterate that I can’t get any notifications. I’ve checked countless times that the notification settings are turned on in the app as well as through my phone settings and I’m still not able to get any. Email notifications are also turned on and I don’t get those either. I’ve deleted and redownloaded the app 3 times now and it also does nothing. Incredibly upsetting when we’re dealing with our pets’ time sensitive information. Please fix this!
Show more
Notifications
I have all notifications turned on through the app, through my phone and have double checked on several occasions to ensure that push notifications are active and none of the chat messages push through. Despite having time-sensitive chats I get zero alerts and have to actively open the app in order to know if I have been contacted. This appears to be a huge bug and has caused me significant issues in communicating with my veterinarian team unless I am actively glued to my phone with the app open at all times. I am unsure why this happens but I have had this issue since I downloaded the app several months ago. I have no other issues like this with any other app on my phone. Please look into this as time-sensitive alerts can be critical when it comes to the care of pets.
Show more
