cannot book
I’ve been trying to enter my information to book an appointment, but the app keeps looping me back to “Find a nearby location,” and then it eventually shows a blank page. I guess I’ll have to call instead. Unfortunately, the app isn’t very functional or user friendly.
Terrible app Terrible everything
I’m disappointed. I want my membership fee back
Referral Code
REFER50-1R6RM. Awesome place for pets and sweet staff!
Chat support is not patient care
Chat support is not good patient care. I’ve tried chatting a few times but other than a few simple questions it’s no replacement for personal care. I chatted with a Missy and waited very long for responses that weren’t answers to my requests. No help at all
So easy
Love using this app
Terrible UX
If you start booking an appt on the website, it directs you to download this app and you have to start over from the beginning. Within the app, there’s a loop where you have to re-enter info multiple times before proceeding. The homepage is also blank, and you have to sign out and sign back in before you can book an appt. When you provide a detailed reason on the visit, some AI assessment decides you need to go to an emergency clinic (which is not the case) and you have to remove context that would probably be helpful for the doctor/staff to read. Terrible app, and if the company is experiencing a drop in appointments over time, it’s probably one of the main reasons why.
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App Constantly Fails
I love my West Hollywood location but this app is atrocious. My cat passed over a year ago and now when I try to book an appointment for my other cat it will only let me book in my deceased cat’s name. When I try to go to the home page it is a blank white screen. When I try to continue booking through my deceased cat’s name (as that is the only option the app gives me) and I choose a yearly plan to continue with, the app force quits. There is literally no way to me to book through the app. Get this fixed!!
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Can’t get notifications
Just saw someone else’s review and I’m going to reiterate that I can’t get any notifications. I’ve checked countless times that the notification settings are turned on in the app as well as through my phone settings and I’m still not able to get any. Email notifications are also turned on and I don’t get those either. I’ve deleted and redownloaded the app 3 times now and it also does nothing. Incredibly upsetting when we’re dealing with our pets’ time sensitive information. Please fix this!
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Notifications
I have all notifications turned on through the app, through my phone and have double checked on several occasions to ensure that push notifications are active and none of the chat messages push through. Despite having time-sensitive chats I get zero alerts and have to actively open the app in order to know if I have been contacted. This appears to be a huge bug and has caused me significant issues in communicating with my veterinarian team unless I am actively glued to my phone with the app open at all times. I am unsure why this happens but I have had this issue since I downloaded the app several months ago. I have no other issues like this with any other app on my phone. Please look into this as time-sensitive alerts can be critical when it comes to the care of pets.
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easy to sign up. impossible to cancel
they’ll gladly take your money but when it comes time to cancel they violate california laws and don’t have an easy option to cancel
Sign In and Sign Up Does not work
Sign In -> input number -> click next. Nothing happens.
Sign Up -> put in details -> 0 appointments found and can’t change location.
Your app is messed up and I can’t even log into my existing account.
Sign Up -> put in details -> 0 appointments found and can’t change location.
Your app is messed up and I can’t even log into my existing account.
Flawless
Works seamlessly w your calendar and super easy to use, all your pets info is one click away, overall very user friendly
Appl doesn’t finish booking after taking Payment
I couldn’t sign in or out to start over until next day.
Oversubscribed
Hard to get appointments at popular locations — even just for technicians
Very helpful
App works great. They were very kind and helpful in person. Would recommend this vet
Terrible Sign Up Experience with App
I've been trying to sign up through the app. Every single time it would give me an error code when it's time to choose and pay for the membership. It would give me an error but they've charged me EVERY SINGLE TIME. I'm trying to dispute it but I can't even chat with anyone on the app.
I tried fixing the membership details but every single time I press the option, the app CRASHES.
This app is so faulty. I wanted to be a new client but this is giving lots of red flags.
I tried fixing the membership details but every single time I press the option, the app CRASHES.
This app is so faulty. I wanted to be a new client but this is giving lots of red flags.
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Very frustrating app. Buggy.
It’s been a year and I have tried to contact them multiple times about how buggy their app is. Sometimes a chat loads to a blank screen and you have to try many times. Same with the media uploaded into chat. When you clip it’s just a blank screen and you have to try again and again. It’s very frustrating when there’s an emergency and you need the nurse to see photos and videos right away.
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Actively blocks you from scheduling doctors appointments
You pay a couple hundred dollars a year per pet so you can easily see a doctor when needed - yet the app is designed to force you to book technicians appointments for basic stuff like vaccines. The service has gone significantly downhill over time.
Actors rather than vets
They are trained to acting like good vets but they don’t care about your pets. They didn’t response any messages or called for after my cat surgery
Terrible experience
I signed up hoping for gentle, attentive care for my anxious senior dog, but the experience was deeply disappointing. We waited 15+ minutes past our appointment while my sedated dog grew more anxious. The vet was cold and brief, with the tech handling most of the explanations. My dog was then taken to the back for a blood draw where he screamed nonstop only for me to be told they couldn’t collect enough for the full panel or a urine sample. We now have to return for another visit and repeat the trauma. To top it off, the exam room had visible blood on the floor from a previous patient. The only bright spot was the kind vet tech. But this is not the “5-star” no-fear care I was promised.
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