App doesn’t open
App doesn’t open despite delete / reinstall.
Stuck on startup screen.
Stuck on startup screen.
Ear clogged
My ear is still clogged. I felt that wasn’t taken care of the way I was supposed to. I have very bad experience. My ear still called and now it hurts.
Amazing
Soooo streamlined easy to use.
Overseas blocked
I am traveling internationally and I am not able to use the app or the website due to it being blocked when I’m outside of the country. I am having a medical emergency and need to schedule visits with my doctor as soon as I get back, would appreciate if my IP address wouldn’t be blocked during this time
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Horrific app but good doctors
There are a horrific amount of bugs and weirdnesses about using the interface making scheduling literally impossible. Like picking providers that don’t even work there anymore. But the practice itself is good if you’re lucky enough to get in the door.
Very professional
Courteous, and so attentive and so easy. I now prefer urgent care to making an appt with my primary! Same day appts. So great. However I needed to talk to the PA with a crucial update. I left a message on their app and have not heard. I will call again tomorrow. But that sort of made it 4 instead of a 5.
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Does not work
Open and just see a plus and circle no matter what…
Bad experience
I have visited Carbon Health at Hillsdale Mall several times in the past, but today I experienced the worst service I have ever received.
I went to the clinic twice in the same day, first as a walk-in and later with a scheduled appointment. On my second visit, I waited for over 70 minutes and received no meaningful update about when I would be seen. Eventually, I had no choice but to leave.
What was most disappointing was the receptionist’s attitude. She appeared friendly and attentive to some patients, while being noticeably dismissive and rude toward others. As a patient, it is frustrating to feel ignored and treated differently, especially when already dealing with a health concern.
Waiting can happen in healthcare settings, and most patients understand that. However, there is a big difference between unavoidable delays and poor communication combined with a lack of respect. After 70 minutes, I could have gone to another urgent care clinic and received treatment elsewhere.
Patients deserve to be treated with courtesy, professionalism, and respect. Unfortunately, that was not my experience today. I hope management takes this feedback seriously and works to improve both customer service and communication with patients.
I went to the clinic twice in the same day, first as a walk-in and later with a scheduled appointment. On my second visit, I waited for over 70 minutes and received no meaningful update about when I would be seen. Eventually, I had no choice but to leave.
What was most disappointing was the receptionist’s attitude. She appeared friendly and attentive to some patients, while being noticeably dismissive and rude toward others. As a patient, it is frustrating to feel ignored and treated differently, especially when already dealing with a health concern.
Waiting can happen in healthcare settings, and most patients understand that. However, there is a big difference between unavoidable delays and poor communication combined with a lack of respect. After 70 minutes, I could have gone to another urgent care clinic and received treatment elsewhere.
Patients deserve to be treated with courtesy, professionalism, and respect. Unfortunately, that was not my experience today. I hope management takes this feedback seriously and works to improve both customer service and communication with patients.
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couldn’t even complete account sign up
this app does not work at all. couldn’t upload my insurance card to get past the second step of sign up. waste of time and discouraged me from going to their urgent care.
Great clinic
Great clinic with nice people and thorough care.
Great experience
Dana was my provider and she was awesome, awesome bedside manner and professionalism, she took the time to talk to me and listen to what was going on. Facility was clean and the medical assistants were nice and helpful too. I received great care. Overall really great experience and will continue to come here if needed and would definitely recommend to friends and family.
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Stop trying to make Carby happen, it's not gonna happen
Carby is the worst part of Carbon Health. It makes basic communication with providers confusing, it's hard to track follow up items, it's more annoying than a form.
You're not an AI company please stop this.
You're not an AI company please stop this.
Stuck at logo screen
App does not move on from logo screen. Can’t see the login screen even after removing and reinstalling the app
Not functional
Cant search for a provider, 0 come up no matter what location you search
Glitches
I can’t upload my insurance card
I can’t see my prescriptions
It gets stuck on the home screen and I can’t access anything
I can’t see my prescriptions
It gets stuck on the home screen and I can’t access anything
Broken at Login
Doesn’t send verification code at login making app unusable
App won’t open
App doesn’t open at all after update
Can’t log in
This app is useless if I cannot actually log into it. (The login confirmation codes are never sent to me even though my contact info is correct.)
UI needs an update
Can you please add SafeArea to top? I see buttons on clock and status are that I cannot click
Major problems, not safe
This apps UI makes it largely unusable on new iPhones. UI elements are not tappable because they’re half off the screen bc this app is so poorly developed.
Appointments times are fake. Medicare provider says she has availability in one hour but then when you actually click through to schedule an appointment, she’s not available for two weeks. They are putting fake availability information than they just seem like their service is better than it is.
“Carby”, their attempt to capitalize on all of the AI hype, is a miserable failure. I asked a simple question of my provider via chat, and Carby chimed in unprompted to give me medical advice. There is no way to opt out of having an AI process my medical information. This feels dangerous and unsafe
Appointments times are fake. Medicare provider says she has availability in one hour but then when you actually click through to schedule an appointment, she’s not available for two weeks. They are putting fake availability information than they just seem like their service is better than it is.
“Carby”, their attempt to capitalize on all of the AI hype, is a miserable failure. I asked a simple question of my provider via chat, and Carby chimed in unprompted to give me medical advice. There is no way to opt out of having an AI process my medical information. This feels dangerous and unsafe
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