mental health consultation not properly reviewed and no refund issued
I got Nurx in order to help maintain my OCD and anxiety. I included information very briefly that I was hospitalized over 10 years ago for a completely unrelated health issue and after a LOT of back and forth of me primarily focusing on my current ongoing mental health issues, they came to the conclusion that they could not properly treat me, diagnosing me with the eating disorder that I have not struggled with for over 10 years, and only mentioned extremely briefly in passing. This tells me that the information that I gave was not thoroughly or maybe even not read AT ALL. I paid 60 dollars to be diagnosed with something that I don’t have and have been refused a refund. The customer service person was very very kind and personable though, the best part of this experience. Overall, I absolutely would not recommend this app for mental health help, though it may be ok for other things I’m not sure.
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SCAMMERS
This company seriously sucks. Get your prescriptions from Good Rx or somewhere else. I was charged for medication that was not delivered. And then I paused on refills and was sent them anyways and charged for them. When I tried to get refunded I was told that I wouldn’t be because “I didn’t contact them within 48 hours of the (supposed) delivery”.
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Mostly marketing
They referred me to an office and only offered one treatment for my issues. Don’t expect a rosacea cure despite their claims.
Service is good, app is not
Idk what you all did to your app but it’s borderline unusable now!!! PLEASE fix it.
Do Not Recommend
Based on my experience and the many similar complaints I’ve seen from other customers, Nurx’s billing practices are deeply concerning. For months, I was charged support fees that were not justified under Nurx’s own stated policy, and customer service never identified the order or prescription that supposedly triggered those charges despite multiple requests. I would not trust this company with recurring billing.
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