mental health consultation not properly reviewed and no refund issued
I got Nurx in order to help maintain my OCD and anxiety. I included information very briefly that I was hospitalized over 10 years ago for a completely unrelated health issue and after a LOT of back and forth of me primarily focusing on my current ongoing mental health issues, they came to the conclusion that they could not properly treat me, diagnosing me with the eating disorder that I have not struggled with for over 10 years, and only mentioned extremely briefly in passing. This tells me that the information that I gave was not thoroughly or maybe even not read AT ALL. I paid 60 dollars to be diagnosed with something that I don’t have and have been refused a refund. The customer service person was very very kind and personable though, the best part of this experience. Overall, I absolutely would not recommend this app for mental health help, though it may be ok for other things I’m not sure.
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SCAMMERS
This company seriously sucks. Get your prescriptions from Good Rx or somewhere else. I was charged for medication that was not delivered. And then I paused on refills and was sent them anyways and charged for them. When I tried to get refunded I was told that I wouldn’t be because “I didn’t contact them within 48 hours of the (supposed) delivery”.
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Mostly marketing
They referred me to an office and only offered one treatment for my issues. Don’t expect a rosacea cure despite their claims.
Service is good, app is not
Idk what you all did to your app but it’s borderline unusable now!!! PLEASE fix it.
Do Not Recommend
Based on my experience and the many similar complaints I’ve seen from other customers, Nurx’s billing practices are deeply concerning. For months, I was charged support fees that were not justified under Nurx’s own stated policy, and customer service never identified the order or prescription that supposedly triggered those charges despite multiple requests. I would not trust this company with recurring billing.
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Do no purchase
I downloaded this app looking for a way to change my birth control and get acne medication. Over the past week, they’ve charged me $80 and have been unable to send any of the prescriptions through saying “my pharmacy doesn’t take my insurance” but I quite literally WORK at the cvs they say they can’t fill it at. Since then, they’ve refused to refund me and have only offered full cash payment at the pharmacy, which if I wanted that I would’ve just gone through the pharmacy.. I got Nurx thinking it could fill the prescription for me but it cannot. Just go to a clinic or doctor if you need one- DONT waste your time with this app and DONT put in your card info when it asks, they are trying to charge you up front without consent, and will not notify you.
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Scam
Charged me$59 then $10 yet never shipped my medicine out, won’t respond to me. Will be disputing this purchase .
Unreliable
I’ve been a patient for years and this year they just forgot to process one of my prescriptions for months. I specifically got this service because they automatically refill and mail meds so that I don’t need to do the mental labor of remembering to handle that. I am in a huge amount of pain now waiting for them to renew my prescription which they neglected for months. They offered to send my prescription to a local pharmacy but that won’t change the wait time I have in excruciating pain. The app is also very slow these days taking up to a minute to load (it’s not my internet) and every different type of care (reproductive, acne, etc) has two different chats, one medical and one service, and they don’t communicate with each other so I get a lot of duplicate or contradictory messages. Planning to change service providers after this super neglectful and disappointing experience.
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Good service, awful app
They’re a good online pharmacy for birth control and acne medication but their app is terrible. Glitchy, badly organized, and very hard to get accurate info, such as keeping track of past orders and seeing when your next one it (in theory these functions exist, but like it said it’s glitchy and poorly organized that it’s not easy to parse thru). If it weren’t for the app, it’d be a 5 star rating from me
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Headache
Every refill they tried to change what birth control I was on that is perceived to me for certain reasons. They will push whatever brand pays them to be pushed and completely ignore medical needs while charging you for the “advice”. Scam of an app and they don’t save your info so prepare to have the same conversation every time like it’s brand new.
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incredible service
it’s amazing that services like Nurx is available to the public.
Doesn’t listen or read and comes up with their own story
I had come here to try to get help for anxiety and panic attacks. And after going through the questionnaire and filling it out, they asked me some follow up questions because I had put down that I was diagnosed with depression many years ago.. Well apparently if you say that you have depression, then they’re gonna press you for more answers to that and it goes on and on and on. I had stated multiple times that I was I was already being treated for that and have been stable and fine completely fine for a long time now and that’s not why I’m here. The only thing that hasn’t improved with anything was panic attacks. And trying to answer the long paragraphs that they sent me over and over again I kept saying that I was only here for the panic attacks because everything else has been fine. Upon their further questioning, they asked if I was in counseling for anything I had been dealing with or if I have seasonal depression. I I answered that I had been in therapy for that and it’s been going fine. The next message that I’m not able to respond to you at all cause they cut off the chat was that they can’t help me and to keep my treatment under the same people that are prescribing the depression treatment as if that would be coming from my therapist which needs flash they don’t usually prescribe anything. This entire experience was very dismissive. They pressed me for depression over and over again, never once asking me about the sole reason why I came here which was the panic attacks and instead acted like my car was Supposed to be in person despite them claiming to help with anxiety here. Apparently, if you put down that you have ever experienced depression, then they’re going to act like youre extremely and very depressed, and apparently too depressed they can’t help you. Even though you’re just there for panic attacks or anxiety. Awful experience.
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They dont care about your mental health
Tried explaining to them what was going on. And that due to no insurance i wanted to see if i can get prescriptions. They deny me and want me to get evaluated first. FOR WHAT IDK. I can’t get help anywhere else because it’s too expensive so i do not recommend Nurx unless you want to waste $50 for them to just deny you
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False advertising
After googling for oral wegovy, Nurx came up, when doing the questionnaire, I was asked if I was interested in oral semaglutide compound, but then after being charged and prescribed something else, I was told they didn’t offer oral semiglutide.
Unusable App
I typically would use Nurx for skincare and birth control needs, but it won’t even let you request treatment as it will show a blank screen. I’ve tried restarting and uninstalling but nothing has fixed the issue. Impossible to use for as long as the app remains buggy.
Impossible to use
The app is so hard to use I opted to cancel my prescription even though it was working well for my symptoms. Could not deal with it.
No Communication on the app
I’ve used Nurx for a couple of years now but I had to stop using them because there is no communication between the providers on the app. They don’t tell you how much it is before you agree to the prescription and won’t give you a refund if they just ordered it within the same day. It’s ridiculous. I had had to fight with them to get a refund as the price was too high for me and they still proceeded to order it. I never got my refund back either. Just use Amazon pharmacy and it’s much cheaper than this app.
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Suddenly stopped ongoing care
After being a happy customer for 5 years, Nurx suddenly cancelled care and locked my conversations with my doctors. My conversations with support team are constantly passed around and I haven’t gotten any reaffirming conclusions as to why they won’t provide care.
Suddenly stopped ongoing care
After being a happy customer for 5 years, Nurx suddenly cancelled care and locked my conversations with my doctors. My conversations with support team are constantly passed around and I haven’t gotten any reaffirming conclusions as to why they won’t provide care.
Difficult to navigate
I would not recommend this service. App is annoying to navigate. Not appealing either. There’s better options
