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HMSA: 24/7 Online Doctor Visit

HMSA: 24/7 Online Doctor Visit

Video call board-certified MDs

8.6K ratings
105 reviews
🏥 Medical
Free

Details

  • Released
  • Updated
  • November 25, 2013
  • May 1, 2026

Developer

Hawaii Medical Service Association
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Reviews summary↘︎
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❓5 answered
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About

Access board-certified physicians, pediatricians, and therapists via video call, anytime, anywhere in Hawaii. Get immediate virtual care for common health concerns, medication management, and mental health support without needing to schedule an appointment.

✓24/7 virtual doctor visits
✓Video calls with MDs, pediatricians, therapists
✓On-demand care, no appointments needed
✓Prescription services
✓Mental health support
✓Apple Health integration
Show original description

What users say

Summarized from real user reviews of HMSA. Based on 8.6K reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Medical app.

Positive things

  • 🚀Convenient telehealth option
  • 👍Friendly and professional providers
  • 🔒Secure and private
  • 💡Helpful for busy lifestyles
  • 🚑Useful during COVID-19 pandemic

Negative things

  • 🐛Frequent technical issues with video/audio
  • ⏱️Long wait times to connect with providers
  • 🤔Confusing provider availability status
  • 💳Inconsistent copay calculation
  • 🔍Difficult to find and connect with regular providers
See all reviews

What's New in HMSA

12.23.000

May 1, 2026

Performance enhancements to increase reliability and speed

User reviews

Most RecentHighest RatedLowest Rated

Grateful!

Thank you for giving me the opportunity to seek help from home
M.CosareM.Cosare

Confused

The app was confusing. It took me to providers that wasn’t mine.
HakalauSurferHakalauSurfer

very nice doctor

wonderful and easy to do from home. thank you.
mana’emana’e

Single parent savior

Thank you. I can’t miss work being a single parent and this platform has helped me tremendously for both myself and my daughter. We have HMSA quest and I hope that doesn’t change for quest members. The Doctors are really helping and thorough. Thank you!
KarenLeachKarenLeach

5 stars

I’ve used HMSA Online Care twice and both Dr.s were very nice and helpful! I appreciate the convince of this app especially when you don’t feel good and the last thing you want to do is try get an appointment last minute or you have to wait a long time in waiting room
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See 100 more reviews

User experience

🐞

Reported Bugs

4 issues

App crashes during calls

Bug

Inability to use Bluetooth devices

Bug

Login and account issues

Bug

Inconsistent copay and insurance processing

Bug
✨

Requested Features

5 requests

Improved video and audio quality

Feature

Faster connection times

Feature

Clearer provider availability status

Feature

Ability to easily connect with regular providers

Feature

Seamless integration with insurance and billing

Feature

FAQ

What is HMSA: 24/7 Online Doctor Visit?

This app provides on-demand virtual doctor visits via video call with board-certified physicians, pediatricians, and therapists. It allows users in Hawaii to receive immediate medical and mental health care without needing to schedule an appointment.

What kind of medical issues can I address with the online doctor?

You can get care for common issues such as diabetes, hypertension, bladder concerns, cold and flu symptoms, skin conditions, headaches, fever, ear pain, bronchitis, and medication management. Mental health concerns like depression and anxiety disorder are also addressed.

Is this app free to use?

Based on the provided information, the app is free to download and use. The description mentions it is 'affordable' but does not specify a direct cost for the app itself, implying potential per-visit fees or insurance coverage.

What are the benefits of using this app?

The app offers convenient, 24/7 access to healthcare professionals, eliminating the need for appointments. It also integrates with Apple Health to share vital health information with your doctor, and can provide prescriptions when appropriate.

Is this app suitable for medical emergencies?

No, this app is not for emergencies. If you are experiencing a medical emergency, you should call 911 immediately. The app is designed for non-life-threatening conditions and general health inquiries.