Calendar is completely nonfunctional
The calendar is completely useless on this app. It will jump you back-and-forth week to week and sometimes month-to-month when you’re trying to view a single day.
How is this rated so high?
This app stinks. It’s clunky, doesn’t fit the phone screen. Just complete slop. Color scheme stinks, there’s nothing good about it.
Decent, the support is terrible!
It is decent for very very basic functions. It is difficult to find data that you need and good luck getting an answer from support faster than three days. I wish I had started with a whole different software because it was a pain to change, but absolutely worth it!
There are several better options out there!
There are several better options out there!
Show more
pretty stupid always tells me I have to update the app when it’s already updated
and it never ever accepts my password no matter how many times I change it every single time it says your passwords are wrong
More please
This app is lacking a lot of features. The one I’d like to prioritize is one for supervisors so we can sign and confirm notes from our therapists.
Can’t reset password
Says to update app to reset password but it’s updated and won’t send reset link to email because of it
Be Aware - This Requires You To Conform…
Default entries are required in client profiles that will automatically override any later billing code changes made elsewhere in the application and will report the default in error. The app will make it look like your entries are saved, but you will be forced to edit the profile before editing and locking the note for that client visit. Highly impractical when you have clients back to back.
Show more
iPad
The biggest issue that I have is that when using my iPad and the Note Taker feature, the recording fails to upload. Waste of money when paying for a feature that does not work. Spoke to tech support over 2 weeks and was informed they are aware of the issue. However, no update or a refund for the feature not working properly. Searching for a new provider.
Show more
Privacy Toggle
New “Privacy” feature does not allow privacy toggle to be switched “on.” When “off,” it allows Simple Practice to collect private client/patient data
Lack of privacy
There is a toggle that says it is retaining de identified client data Even though I do not use their AI and there is no way to turn it off. I chatted with the AI bot who said don’t worry about it since I don’t use the AI note taker but I want to be able to turn it off! Simple practice get it together before I leave the platform.
Show more
clunky for anything not a therapy session, very frustrating customer support, bad accessibility
Simple practice is fine if the only thing you do is have 50 minute sessions with people who have no cognitive or physical challenges and don’t do any testing. When I asked about accessibility features in my intro “help” session I was told to publish a comment in their suggestion forum and no effort was made whatsoever for improvement. All billing is tied to the calendar which does not work for assessment even when billing in units, and there is not a good way to track deposits on large assessment charges. They push you VERY HARD to their AI chat bot and email for any support, which is very time consuming, (you must wait for replies to every question and 95% of the time my question is lost in translation) and will do everything they possibly can to not talk to you. Also questionnaires, notes, and other templates are extremely limited. However, I’ve been able to find a good platform for assessment/neuropsychology to move to.
Show more
Exposed billing costs
I have used this app for over a year and the choice s of provider levels are bare minimum. I do not like that every level gives the provider the cost of service fees!!! I want only admin to have this information and billing. I am leaving and going to a EHR that doesn’t share this information with providers
Show more
Calendar Mafunction
When looking at my clinician calendar, the name of the month has disappeared. Even when I flip though consecutive months, I have no idea what month it is and must use the TODAY tab to get me back to the current month. Please fix. I will delete the app and try reloading to see if it resolves.
Cares more about money than client care
I've used Simple Practice as a clinician for over five years and have never had a problem.Compared to other EHR platforms, it's always been my favorite because it is easy to use and does everything that you need it to. HOWEVER: they suddenly decided to drop support for the telehealth feature on any device older than an iPhone 11. This means that with less than a month's notice, my completely telehealth practice is no longer accessible to over 50% of my current caseload. My clients living in rural areas (who HAVE to use telehealth) cannot afford to upgrade their phone that is working just fine for the sole purpose of being able to join a telehealth session- they also can't afford to go out and buy a computer or tablet to be able to join sessions. when I raised this concern to Simple Practice, I was met with a response that basically consisted of it not being their problem clients won't be able to access care because they are focusing on streamlining support for the telehealth feature to be more focused on only certain versions of devices. Essentially, Simple Practice has put the value of making a dollar over continuity of client care. To be so okay with a huge portion of the client population suddenly losing access to therapy-especially coming from a therapy platform-is absolutely mind-boggling and incredibly disappointing. I don't know of any other EHR system that has made a similar choice in the devaluation of people's wellbeing. If they have been able to support telehealth on all models of technology up until now, it makes zero sense why they cannot continue to do so to allow people can continue to access the care that they need. after being a loyal customer for so many years, I will be going elsewhere and am incredibly sad to have been forced into making that decision.
Show more
Glitch
Ever since the new app update, I cannot read or communicate with my top chat messages from my clients as it is being blocked by a banner.
Not Simple
This app is very limited in functions you need when you’re running a private practice. Frustrating!
It was good
Things were great until the most recent update- now I can’t see my virtual appointment slots booked from my phone app.
Exploits Clinicians, unreliable
This app is evil, it takes advantage of clinicians and provides 0 support. It seems convenient at first but you end up spending more work than if you just did everything manually from the start.
Glitchy update
This new update won’t let me sign off on my notes. Used to be a flawless system, not a fan of the new glitches.
Constant notifications
Notifications always get stuck and never clear out even when you open the app and clear everything out. It always shows a notification energy the app is closed. Very annoying.
