PLEASE add a way to disable touch-and-dragging appointments around the schedule
On a regular basis I mistakenly move an appointment by just trying to scroll down my schedule
Good, needs improvements
Two major improvements needed:
1. Let supervisors leave comments and sign notes through the app
2. Have the note taker AI keep a history of things to change on every note, similar to what programs like blueprint do
1. Let supervisors leave comments and sign notes through the app
2. Have the note taker AI keep a history of things to change on every note, similar to what programs like blueprint do
Cooper
SP is an upgrade from Therapy Appointment. When I am scheduling a client on the App I wish I could see my scheduled blocks that I dedicated to sessions. Currently, I have to look at the day and recall all my consistent session times, and then click the “+” button and remember the day and time when scheduling along with the client’s name. I believe the clients can go on their client portal and it shows time blocks and they just click what they want. I wish clinicians had that. We click on the day or the “+” button and there are our pre-scheduled blocks and we just click it. The web browser is a little bit more user-friendly. Also, I wish we could do everything on the app like on the web browser. Most of the time, I just go to the web browsers bc it is one-stop-shop. Let me know if I am overlooking the scheduling.
Show more
Needs address in app
App needs to list patients address as I do home visits. Also needs to include demographics form so I can see their insurance in the app
Login broke
Like another recent review, I haven’t been able to login to the app for 3~ weeks
AI has a long way to go
The introduction of AI is simultaneously helpful and frustrating because there is no way to universally give instructions on how you would like your notes done. You have to give feedback on every single individual note which is time-consuming and then the note has to be rewritten and the system does not appear to remember your feedback from week. So in theory, it could be a wonderfully time-saving feature, but in reality it is far from there yet. Please update the AI so it can remember instructions and add a universal set of rules on how it should do notes for you.
Show more
Login issues
Since the new version I am unable to login. I can login no problem on my computer but each time I step to log in from the app on my phone it opens it as a webpage. When I enter my credentials both username and password boxes go blank.
Calendar is completely nonfunctional
The calendar is completely useless on this app. It will jump you back-and-forth week to week and sometimes month-to-month when you’re trying to view a single day.
How is this rated so high?
This app stinks. It’s clunky, doesn’t fit the phone screen. Just complete slop. Color scheme stinks, there’s nothing good about it.
Decent, the support is terrible!
It is decent for very very basic functions. It is difficult to find data that you need and good luck getting an answer from support faster than three days. I wish I had started with a whole different software because it was a pain to change, but absolutely worth it!
There are several better options out there!
There are several better options out there!
Show more
pretty stupid always tells me I have to update the app when it’s already updated
and it never ever accepts my password no matter how many times I change it every single time it says your passwords are wrong
More please
This app is lacking a lot of features. The one I’d like to prioritize is one for supervisors so we can sign and confirm notes from our therapists.
Can’t reset password
Says to update app to reset password but it’s updated and won’t send reset link to email because of it
Be Aware - This Requires You To Conform…
Default entries are required in client profiles that will automatically override any later billing code changes made elsewhere in the application and will report the default in error. The app will make it look like your entries are saved, but you will be forced to edit the profile before editing and locking the note for that client visit. Highly impractical when you have clients back to back.
Show more
iPad
The biggest issue that I have is that when using my iPad and the Note Taker feature, the recording fails to upload. Waste of money when paying for a feature that does not work. Spoke to tech support over 2 weeks and was informed they are aware of the issue. However, no update or a refund for the feature not working properly. Searching for a new provider.
Show more
Privacy Toggle
New “Privacy” feature does not allow privacy toggle to be switched “on.” When “off,” it allows Simple Practice to collect private client/patient data
Lack of privacy
There is a toggle that says it is retaining de identified client data Even though I do not use their AI and there is no way to turn it off. I chatted with the AI bot who said don’t worry about it since I don’t use the AI note taker but I want to be able to turn it off! Simple practice get it together before I leave the platform.
Show more
clunky for anything not a therapy session, very frustrating customer support, bad accessibility
Simple practice is fine if the only thing you do is have 50 minute sessions with people who have no cognitive or physical challenges and don’t do any testing. When I asked about accessibility features in my intro “help” session I was told to publish a comment in their suggestion forum and no effort was made whatsoever for improvement. All billing is tied to the calendar which does not work for assessment even when billing in units, and there is not a good way to track deposits on large assessment charges. They push you VERY HARD to their AI chat bot and email for any support, which is very time consuming, (you must wait for replies to every question and 95% of the time my question is lost in translation) and will do everything they possibly can to not talk to you. Also questionnaires, notes, and other templates are extremely limited. However, I’ve been able to find a good platform for assessment/neuropsychology to move to.
Show more
Exposed billing costs
I have used this app for over a year and the choice s of provider levels are bare minimum. I do not like that every level gives the provider the cost of service fees!!! I want only admin to have this information and billing. I am leaving and going to a EHR that doesn’t share this information with providers
Show more
Calendar Mafunction
When looking at my clinician calendar, the name of the month has disappeared. Even when I flip though consecutive months, I have no idea what month it is and must use the TODAY tab to get me back to the current month. Please fix. I will delete the app and try reloading to see if it resolves.
