App isn’t working
I just got the wireless set for this and was really excited to try it. When I first opened it a few weeks ago, the app was working except that my music wouldn’t connect properly to the audio options. Since their most recent update, however, the app crashes every time I go to use it. I’m hoping they will resolve this soon. It’s really disappointing to have spent the money on these tools and have them now rendered completely useless.
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No longer works
Oddly, they released an update that broke the app. It no longer works. I wonder if they will fix.
Response from developer
Hi! Thank you for your feedback. If you could send us a more detailed description of what no longer works we are happy to assist. Please contact us at info@emdrkit.com. In the meantime we have released version 3.3.0 which has fixed some bugs. Perhaps it also resolved a bug you were experiencing.
Pulsators
From the time I purchased the kit (2023) I have had problems with my wireless pulsators- updates, troubleshooting, a bit of improvement but problems start again- the light bar and headphones work with perfection but it is so frustrating.
Loved it before the last update
This app was my go to for my practice. Teens and adults liked the audio options with the music I provided. With the new update now none of my music works. I have an Apple phone with specific music purchased to work on this app. Now I have to download the music differently which I don’t know how to do. Soooo frustrating and such significant interruption to my patient care right now. I can’t even use the app.
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Experience has went down
With the new look and feel updated, the EMDR on headphones is not working properly. I hear the tap in both AirPod headphones now. Before it was clear and crisp and you would hear one tap alternating in each headphone. Now I hear the beat in both headphones - which is not EMDR!! Please fix this. I want the old app back!!
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