Needs improvements
Although notifications and the app are showing the correct status, Live updates not working, that’s been broken for some time now. Also, delayed start is so unintuitive, a vastly over complicated process.
No justification for such an appalling App
Needed to change my Wi-Fi password. Followed the process specified by AEG and it failed. Then it failed a 2nd time and a 3rd time and…. After half an hour it still refuses to connect and I’m losing the will to live. There’s no excuse for an App that the developers expect to take minutes to connect!
Updates…
Unit was working fine until the update. I have a 7000 comfort air con unit. It no longer connects to the app. I’ve tried resetting/ reinstall/ all sorts. Unfortunately the unit is now essentially just a manual on/ off……. Basically lost the purpose I bought it for
Awful
Latest update has completely broken WiFi connectivity leaving me with an appliance without a remote. You should be ashamed of yourselves. Looks like I’ll be writing to your CEO again.
Fix it.
Fix it.
Half the app lacks functionality
Can’t even machine clean, can’t remote start, can’t store a program, machine says “washing done” even when just turned on. When we raise these, they promptly send a service tech who is equally frustrated and then the service team advises on a machine replacement. We’re on our third in 3 years.
This app is a waste of time, and the service team a joke!
This app is a waste of time, and the service team a joke!
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Response from developer
Hi RipperAU47, It sounds like you’re facing significant challenges with the app's functionality and the service team's responses, which is understandably disheartening. We truly appreciate you sharing your experience, as it highlights areas needing attention. Your feedback is invaluable in helping us understand these issues better. It's unfortunate to hear about the repeated machine replacements, and we recognize how frustrating that must be. For further assistance, please visit support.electrolux.com.au. We’re committed to improving the experience for all users and hope for a better resolution for you soon.






