Terrible update
The app started crashing so I updated to a new version. This no longer allows a sports wash (or anything off the manual control) which is very frustrating as I bought the machine specifically because it had a sports setting.
Needs improvements
Although notifications and the app are showing the correct status, Live updates not working, that’s been broken for some time now. Also, delayed start is so unintuitive, a vastly over complicated process.
No justification for such an appalling App
Needed to change my Wi-Fi password. Followed the process specified by AEG and it failed. Then it failed a 2nd time and a 3rd time and…. After half an hour it still refuses to connect and I’m losing the will to live. There’s no excuse for an App that the developers expect to take minutes to connect!
Updates…
Unit was working fine until the update. I have a 7000 comfort air con unit. It no longer connects to the app. I’ve tried resetting/ reinstall/ all sorts. Unfortunately the unit is now essentially just a manual on/ off……. Basically lost the purpose I bought it for
Awful
Latest update has completely broken WiFi connectivity leaving me with an appliance without a remote. You should be ashamed of yourselves. Looks like I’ll be writing to your CEO again.
Fix it.
Fix it.
Half the app lacks functionality
Can’t even machine clean, can’t remote start, can’t store a program, machine says “washing done” even when just turned on. When we raise these, they promptly send a service tech who is equally frustrated and then the service team advises on a machine replacement. We’re on our third in 3 years.
This app is a waste of time, and the service team a joke!
This app is a waste of time, and the service team a joke!
Show more
This version is broken
The normal gui has been replaced by a bizarre laundry optimiser. Why has the previous gui been taken away?
Why so haaaaaaard?
How about just putting a delay start button on the tumble dryer instead of faffing about with an app?
This is evening #4 spent trying to get the tumble dryer and WiFi to talk to each other, then programme a load of wet clothes to run overnight when the electricity is cheaper. I got there in the end through trial and error.
I have to stand in front of the tumble dryer to load damp clothes into it - just put a “delay start” button on the front of the machine and give us all peace.
Worst app ever in the history of the internet. Pointless, not intuitive, erratic. Zero benefit to the customer. Could not be worse. You are all fools for thinking customers want this complicated finicky app as opposed to a button.
This is evening #4 spent trying to get the tumble dryer and WiFi to talk to each other, then programme a load of wet clothes to run overnight when the electricity is cheaper. I got there in the end through trial and error.
I have to stand in front of the tumble dryer to load damp clothes into it - just put a “delay start” button on the front of the machine and give us all peace.
Worst app ever in the history of the internet. Pointless, not intuitive, erratic. Zero benefit to the customer. Could not be worse. You are all fools for thinking customers want this complicated finicky app as opposed to a button.
Show more
Update broke the WiFi for aircon
Absolutely fine until the update, then suddenly broken— please fix it or at least regressed to the previous piece of software that actually worked.
Hors ligne
Bonjour même connecter en wifi sur l app la machine apparaît toujours hors ligne
Response from developer
Bonjour El barto 002, Il semble que vous ayez des difficultés à connecter l'application, même avec le Wi-Fi. Nous comprenons à quel point cela peut être gênant, et il est essentiel pour nous que vous puissiez utiliser l'application sans souci. Pour obtenir de l'aide, je vous invite à visiter notre site de support à l'adresse support.electrolux.fr. Votre retour est précieux et nous aide à améliorer l'expérience pour tous. Merci de votre patience, et nous espérons que vous pourrez bientôt profiter pleinement de notre application !
Live updates not working
“Time left” on wash no longer updates on my lock screen so it’s useless
Timer no longer working
After nearly a year the timer was finally fixed, only for the fix to be short lived.
Whilst it appears the timer has been set, a few minutes later it changes to none, thereby cancelling any timer that was set.
I presume it will take a further year for AEG to fix it again.
Whilst it appears the timer has been set, a few minutes later it changes to none, thereby cancelling any timer that was set.
I presume it will take a further year for AEG to fix it again.
Timer has been fixed.
After over a year, and countless people leaving negative reviews, the timer function has finally been fixed.
This doesn’t absolve AEG of terrible customer service, but I’m glad it’s fixed.
Empty standard responses of “your feedback is important and we have escalated it internally” are useless… give your customers honest insight to the problem and timescales required to fix problems.
If it continues to work I’ll happily increase my review rating further.
This doesn’t absolve AEG of terrible customer service, but I’m glad it’s fixed.
Empty standard responses of “your feedback is important and we have escalated it internally” are useless… give your customers honest insight to the problem and timescales required to fix problems.
If it continues to work I’ll happily increase my review rating further.
Show more
Timer finally working
It has taken nearly a year, but glad to report that the timer appears to be fully working.
Hopefully AEG will not break it as happened in July 2025.
Hopefully AEG will not break it as happened in July 2025.
App issues
Why can I not set a timer on this app? The message states the engineers are working on it?
Why is it taking so long???
Why is it taking so long???
Timer still doesn’t work
Please make the timer work in the app.
Terrible
Connectivity does not work on newer routers and faster Hz.
The app constantly lingers in the island screen on iPhone
The app constantly lingers in the island screen on iPhone
Air con timer still not fixed in app
The app works well enough, but one of the key functions is the timer, and trying to access this via the app results in dozens of live crabs, squid and octopi pouring through the air con vent and flapping around onto the carpet. This is highly distressing to my family as you can imagine. Instead of an AI-generated response, it would be better to explain why it’s not been possible to fix and provide some actual timelines by which it will be addressed. It’s especially lazy given this feature was working perfectly before.
Show more
Working nicely with Comfort 6000
Version 4.25 seems to have fixed the reliability issues. Now working well again, except for the long standing issue of the timer function not being available in the app.
Privacy Nightmare
AEG Aircon supplied without a remote “because there is an app”.
AEG app starts with mandatory acceptance of AEG’s data policy.
Aircon unit has bluetooth, but still insists on requiring you to provide email, precise location data, wifi settings. There is no opportunity to opt for bluetooth only and keep your data private.
A terrible example of unnecessary data mining.
AEG - work on providing a Bluetooth interface to control local appliances and enable an opt out of forced collection of personal data. Meanwhile, I hope your data protection policies are robust.
Update - having worked initially, the ‘set timer’ app function has been broken for over a year and a number of updates have not fixed the issue. If only there was a physical remote . . .
AEG app starts with mandatory acceptance of AEG’s data policy.
Aircon unit has bluetooth, but still insists on requiring you to provide email, precise location data, wifi settings. There is no opportunity to opt for bluetooth only and keep your data private.
A terrible example of unnecessary data mining.
AEG - work on providing a Bluetooth interface to control local appliances and enable an opt out of forced collection of personal data. Meanwhile, I hope your data protection policies are robust.
Update - having worked initially, the ‘set timer’ app function has been broken for over a year and a number of updates have not fixed the issue. If only there was a physical remote . . .
Show more